Printer tech here, I was troubleshooting a Sharp printer and ran into a strange issue when printing from Firefox.
Client has a MAC - OS 10.13
I'm sorry I don't know offh… (Lesen Sie mehr)
Printer tech here, I was troubleshooting a Sharp printer and ran into a strange issue when printing from Firefox.
Client has a MAC - OS 10.13
I'm sorry I don't know offhand what version of FF it was but I can tell you that I was told "this is the latest version" when I attempted to update it.
It prints some fonts (webpage headings only perhaps) in a double print/font that makes it appear a bit garbled and unattractive.
I'm quite certain it is not a printer issue because the same page prints fine from Chrome and iexplore.
This forum will not adequately upload my sample images so I have posted them here:
Firefox erroneous printing: https://i.imgur.com/KZ2kTTw.jpg (captain obvious put the bad print in red blocks for you)
Chrome printing: https://i.imgur.com/PYuGH6a.jpg
iexplore printing: https://i.imgur.com/qzBDXHE.jpg
(BTW support folks I uploaded all three images to imgur, thought through, typed and posted this message before the first image was able to upload here...You may wanna take a look at that)
My client showed me several webpages he was having problems with, my samples are all the same page which is
http://siica.sharpusa.com/product-downloads
What I have tried:
All suggestions listed at https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox, including
-Changing the default font
-Resetting the Firefox printer settings
-Resetting ALL Firefox printer settings (removed any lines containing "_print" in the the prefs.js file)
Any suggestions or assistance is greatly appreciated!