we have all Win10 in our enviromnet with 200+ endpoints all running FF as default browser. Our core banking platform is supported in FF and many of our 3rd party apps re… (Lesen Sie mehr)
we have all Win10 in our enviromnet with 200+ endpoints all running FF as default browser. Our core banking platform is supported in FF and many of our 3rd party apps require us to use FF. Since the FF update in June, we are having random users crash everyday and the only thing that will get them working is to re-install FF we have the latest ESR and the regular version all on latest versions . Out of 200 or so PCs, we have at least 4 or 5 random users crashing daily. its not happening for me, but for many others its a regular thing.
Is there a paid option for FF support to help troubleshoot this? we cannot just go to another browser at this time. below is an example of error. can provide crash reports if needed. we have sent some crash reports but nothing so far has fixed this. Boss man thinks its due to one program or another causing this to close xul.dll
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just started crashing again with every launch.
AvailablePageFile: 10948079616
AvailablePhysicalMemory: 3160023040
AvailableVirtualMemory: 138531589087232
BreakpadReserveAddress: 2081169473536
BreakpadReserveSize: 83886080
BuildID: 20200429190206
CPUMicrocodeVersion: 0xb4
CrashTime: 1588969132
FramePoisonBase: 9223372036600889344
FramePoisonSize: 65536
InstallTime: 1588767561
ModuleSignatureInfo: {"McAfee, Inc.":["EpMPThe.dll","EpMPApi.dll"],"Microsoft Corporation":["msvcp140.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["nsi.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","winmm.dll","webauthn.dll","DWrite.dll","wsock32.dll","WINMMBASE.dll","usp10.dll","wbemsvc.dll","wbemprox.dll","wbemcomn.dll","version.dll","dbgcore.dll","dbghelp.dll","wtsapi32.dll","dhcpcsvc.dll","avrt.dll","credui.dll","nlaapi.dll","d3d11.dll","wshbth.dll","uxtheme.dll","dwmapi.dll","ntmarta.dll","DXCore.dll","dxgi.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","userenv.dll","umpdc.dll","powrprof.dll","msasn1.dll","kernel.appcore.dll","profapi.dll","windows.storage.dll","msvcp_win.dll","cryptsp.dll","bcrypt.dll","wintrust.dll","ucrtbase.dll","gdi32full.dll","crypt32.dll","KERNELBASE.dll","cfgmgr32.dll","bcryptPrimitives.dll","win32u.dll","oleaut32.dll","msvcrt.dll","sechost.dll","user32.dll","advapi32.dll","psapi.dll","SHCore.dll","shlwapi.dll","combase.dll","ws2_32.dll","setupapi.dll","imm32.dll","clbcatq.dll","shell32.dll","gdi32.dll","rpcrt4.dll","ole32.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]}
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: esr
SafeMode: 0
SecondsSinceLastCrash: 1414
StartupCrash: 1
StartupTime: 1588969132
SystemMemoryUsePercentage: 62
ThreadIdNameMapping: 680:"Gecko_IOThread",18824:"JS Watchdog",19360:"JS Helper",2804:"JS Helper",1884:"JS Helper",14320:"JS Helper",1656:"JS Helper",13604:"JS Helper",12392:"JS Helper",16680:"JS Helper",4912:"Timer",16648:"Link Monitor",12732:"Socket Thread",15080:"BGReadURLs",6128:"LSP Annotator",
Throttleable: 1
TotalPageFile: 18174980096
TotalPhysicalMemory: 8511303680
TotalVirtualMemory: 140737488224256
URL:
UptimeTS: 3.04721
Vendor: Mozilla
Version: 68.8.0
This report also contains technical information about the state of the application when it crashed.
