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Password Recovery After Reinstall

After a routine system restart due to display driver crash my Mozilla Firefox ceased to work, displaying a broken link. After some messing around I decided to reinstall t… (Lesen Sie mehr)

After a routine system restart due to display driver crash my Mozilla Firefox ceased to work, displaying a broken link. After some messing around I decided to reinstall the application, but when I did it was an entirely new instance with none of my local saved data (bookmarks, passwords, history etc). I've been able to restore my bookmarks, but not my passwords. I've found the relevant key4.db and logins.json files pertaining to the older intall, but I have no idea how (if possible) to install them, and I assume there would only be a compiled csv if I created it.

Help!

Gefragt von Luke Watkinson vor 4 Stunden

Beantwortet von jscher2000 - Support Volunteer vor 3 Stunden

Reload past Firefox profile

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, download… (Lesen Sie mehr)

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

Gefragt von I_Rufus vor 6 Stunden

Letzte Antwort von jscher2000 - Support Volunteer vor 3 Stunden

How do I import my mobile bookmarks to my desktop firefox

All of my desktop bookmarks are on mobile, but after resetting my password they won't sync back to my desktop. I can't even access them from my desktop, despite browsing … (Lesen Sie mehr)

All of my desktop bookmarks are on mobile, but after resetting my password they won't sync back to my desktop. I can't even access them from my desktop, despite browsing data still being clearly accessible. I have 10 years of bookmarks on my mobile device that for whatever reason now will not transfer to my desktop firefox no matter what I try. Since there's no way to manually export to xml on mobile I have no way of accessing these and I am at risk of losing 10 years of bookmarks, many of which are vital to the work I do.

Gefragt von casskemail vor 21 Stunden

Letzte Antwort von jscher2000 - Support Volunteer vor 3 Stunden

Strange Issues Bookmarks and Tags

I'm not sure what type of issue this is, so hopefully I’ve posted it in the right place! Devices: Firefox version 133.0 on 2022 M2 MacBook Pro OS Sequoia 15.1.1 Fi… (Lesen Sie mehr)

I'm not sure what type of issue this is, so hopefully I’ve posted it in the right place!

Devices:

  • Firefox version 133.0 on 2022 M2 MacBook Pro OS Sequoia 15.1.1
  • Firefox version 133.0 on iPhone 16 Pro Max iOS 18.1.1 (*for reference, of checking issue, not where issue is occurring)

Issue Breakdown: While updating my bookmark's tags in Bookmark Manager, my tags all but disappeared and other strange things started happening.

  • My tags aren't in the sidebar menu of the Bookmark Manager at all. See Screenshot 1.
  • Already tagged bookmarks retained the tags, but I’m unable to edit, add, or remove bookmark tags at all. When the bookmark is selected, the bookmark’s tags, nor any other tags, appear in a list under the bookmarks tags. See Screenshot 2.
  • I can locate all bookmarks with the same tag by searching bookmarks in the Bookmark Manager.
  • I can move and rename pre-existing bookmarks.
  • I can add new bookmarks (confirmed by the blue star beside the address bar on the main browser after exiting and re-entering), but I cannot find those bookmarks anywhere in Bookmark Manager.
  • My mobile bookmarks folder isn’t shown in Bookmarks Manager, but I can view 11 bookmarks in my Mobile Bookmarks folder on my phone’s Firefox application.

I’ve tried the following:

I have no idea what is wrong with it or what is going on. What else can I do?

Gefragt von rainredroses vor 11 Stunden

Letzte Antwort von jscher2000 - Support Volunteer vor 11 Stunden

After password recover all my data for sync are gone WTF !!!!!

after reinstalling my system i culd not login to my account i have like 9 passwords and your stopid system blecked my attempts like after second attepmt so i did password… (Lesen Sie mehr)

after reinstalling my system i culd not login to my account i have like 9 passwords and your stopid system blecked my attempts like after second attepmt so i did password recovery and changed it but after that all my sync data are gon WTF!!!!! It makes the sync function pointless and usless for its specially for that purpose !!!!!!!

Gefragt von xXPredzioXx vor 11 Stunden

Bookmarks are gone

Updated Firefox and all my bookmarks are gone. I tried to follow the directions but could not figure out how to get the bookmarks restored. Please help with simple instru… (Lesen Sie mehr)

Updated Firefox and all my bookmarks are gone. I tried to follow the directions but could not figure out how to get the bookmarks restored. Please help with simple instructions.

Thank you, Joe jmortontn@gmail.com

Gefragt von Squirejoe vor 18 Stunden

  • Gelöst

ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH MINVERSION >= 132.0.2 MAXVERSION <= 132.0.2

Hi, I hope someone can help me. Please note I live in UK and I have a Desktop Computer but do not have a mobile phone. I use Firefox browser. This is what happened over 2… (Lesen Sie mehr)

Hi, I hope someone can help me. Please note I live in UK and I have a Desktop Computer but do not have a mobile phone. I use Firefox browser. This is what happened over 2 days Thurs and Friday. 28-11-24 THURSDAY @1.38pm On Thursday morning I used my computer with Firefox browser, and it worked perfectly OK. Then I had to go out shopping @11-15am. When I came back in doors @1.38PM I turned on my computer, it booted up as normal, then a Blue Screen appeared, with a message from Microsoft re back up in Cloud. I have not actually used Cloud before, although I did try to set it up earlier this year but not completed. So, I thought I would try again. This time I tried to register for the first time on cloud, I entered my email address and country, date of birth and then a password. Maybe something else, can't remember.

Then it asked for a code number that it said it had sent to my email, but I could not get that email then as I was stuck in between booting up and the Desktop screen. ( I DO NOT HAVE A MOBILE PHONE) As I did not have the code number, I clicked on, what may have said “not now” or similar message. Anyway, it would not continue so I had no option than to press the back button arrow, top left corner, several times. I think it took me back to the page with choices. I think I clicked remind me in a few days, which took me to the Desktop.

Normally my computer automatically opens Firefox Browser, but this time, I had to open Firefox, still no problem so far and the rest of Thursday OK. I did not try Microsoft Cloud again on Thursday.

29-11-24 Friday @ about 10.15am I thought that when I booted up, it may go back to where I left it Thursday, but no. When I turned on, there was no sign of the Blue Screen or Microsoft Cloud message re Back Up. When computer reached the Desktop, it did not load Firefox but an ERROR MESSAGE. It said. ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH MINVERSION >= 132.0.2 MAXVERSION <= 132.0.2 MAYBE TRY TO REINSTALL FIREFOX

It worked perfectly well before I tried to set up Microsoft Cloud yesterday (Thurs 28-11-24) now I cannot load or use Firefox at all, because it comes up with the same message every time. I have tried turning the computer off and back on, no luck.

My worry about Reinstalling Firefox is that I have hundreds of websites saved in bookmarks folders and I am not sure if I would lose them.

At this moment I have had to endure Microsoft Edge which I don't like. Don't put me through any more pain. Can you please help out a pensioner lost in the modern technological world. Thank you David

Gefragt von decoys131 vor 3 Tagen

Beantwortet von jscher2000 - Support Volunteer vor 3 Tagen

Bookmarks

12/1/2024 - Hello, I have a Lenovo desktop computer with windows 10; & I was having a problem today getting into firefox, after they did an onscreen update, while I w… (Lesen Sie mehr)

12/1/2024 - Hello, I have a Lenovo desktop computer with windows 10; & I was having a problem today getting into firefox, after they did an onscreen update, while I was on the computer this morning...I then installed it again by accident by hitting the 2 firefox apps that were located in the start menu (without uninstalling the previous version from 11/3/2024)...& then I noticed that none of the multiple bookmarks showed up...So then I contacted AOL remote support to help me uninstall both prior versions; & then reinstall firefox; & it still did not sync the bookmarks...So now I just tried again to sync the bookmarks through the Mozilla website & they still did not show up...Also I am now unable to browse with firefox...It only lets me do a google search, even though I selected the firefox app as the default web browser...Please advise me what to do...Thanks, Ron Bruno

Gefragt von ronaldrealbruno vor 1 Tag

Letzte Antwort von ronaldrealbruno vor 23 Stunden

Unresponsive Firefox send tab to device

I have a situation where I constantly have to send tabs from mobile Firefox to desktop Firefox. So I use Send tab to device feature. But when sending, manually clicking o… (Lesen Sie mehr)

I have a situation where I constantly have to send tabs from mobile Firefox to desktop Firefox. So I use Send tab to device feature. But when sending, manually clicking on the Synchronise now button in the Account menu of the toolbar of the receiving device is often needed, or else it would take a while for the tabs to be received. But I find that annoying and unintuitive.

Is there a solution for it? For instance, syncing Firefox devices more often, maybe just for the sending tabs feature because sync-now also syncs history, and bookmarks.

Gefragt von Nay vor 2 Monaten

Letzte Antwort von jonzn4SUSE vor 1 Tag

Need Help Please Transferring Firefox Desktop settings from non-bootable but accessible hard drive to transfer my Firefox data to new Windows PC Hard drive with new Firefox install.

Hi, I have an issue and hopefully an easy challenge, but I need and would appreciate your kind help. My Windows 10 PC with Firefox Desktop installed has all my bookmarks… (Lesen Sie mehr)

Hi, I have an issue and hopefully an easy challenge, but I need and would appreciate your kind help.

My Windows 10 PC with Firefox Desktop installed has all my bookmarks, passwords, add-ons, configuration entries, etc. I had the unfortunate situation where my PC hard drive boot-up is corrupted, so I am unable to boot into windows. I am though able to access all of the files intact, via a USB Hard Drive dock to read, save, and be able to transfer any files from that non-bootable hard drive to a new install.

I did a new windows install with a brand new hard drive along with Firefox, but I need your help to effectively get all of those files/entries from the old hard drive and my Firefox "profile" transferred into the new drive so I can resume like before, and further back up as necessary. I do understand that I should have logged into my Firefox account and backed it up so it would have been seamless, but I am sorry I didn't.

Can you please help me and advise?

Thank you so very much.!

Gefragt von honor288 vor 3 Tagen

Letzte Antwort von honor288 vor 1 Tag

Shortcuts not syncing

Hello, I have a huge problem with Shortcuts not syncing in the main page. I have my shortcuts organized and pinned how I like it but every single time I sync new machine… (Lesen Sie mehr)

Hello,

I have a huge problem with Shortcuts not syncing in the main page. I have my shortcuts organized and pinned how I like it but every single time I sync new machine or mobile, the shortcuts are not being synced and they are completely out of place and sometimes gone on my main machine. This cannot be like that and should be properly synced.

Best Dawid

Gefragt von dawid.cencora vor 1 Tag

Letzte Antwort von dawid.cencora vor 1 Tag

laptop died, want to be sure the passwords are safe

Hiya all, My newly refurbed laptop died A Death a little while ago, and I'm prepping to send it back to the seller. I had the browser on the laptop synced with my Firefo… (Lesen Sie mehr)

Hiya all,

My newly refurbed laptop died A Death a little while ago, and I'm prepping to send it back to the seller. I had the browser on the laptop synced with my Firefox account (autofill my passwords for things etc) and have since unlinked it, but I just need to know that the browser won't be autofilling things if the seller repairs the hardware and fiddles around!

The laptop as it stands is entirely unbootable, and while I know I can remove the HDD and delete my files, it's the browser stuff I'm most concerned about.

Thank you!

Gefragt von TheGreenKnight vor 1 Tag

Letzte Antwort von however vor 1 Tag

Bookmarks

During a thunderstorm and subsequent power cut my desktop (W10) would not reboot. Nothing just a black screen. My builder looked at it for two days and determined that it… (Lesen Sie mehr)

During a thunderstorm and subsequent power cut my desktop (W10) would not reboot. Nothing just a black screen. My builder looked at it for two days and determined that it was the processor that had failed. I purchased a high spec refurbished desktop (W11) which I am finding a shock at 74, nearly 75. I have the SSD from the old computer in a USB connected caddy. FF is installed on both computers. How can I get the Bookmarks from old to new ?

Gefragt von John Lovell vor 1 Tag

Letzte Antwort von jscher2000 - Support Volunteer vor 1 Tag

  • Gelöst

syncing issues. continual relogins and extension not working

HI! I have my phone synced to my destop firefox, and just synced my laptop, microsoft windows 11. everytime I want to access a synced page, like gmail, or my trading br… (Lesen Sie mehr)

HI! I have my phone synced to my destop firefox, and just synced my laptop, microsoft windows 11.

everytime I want to access a synced page, like gmail, or my trading brokers page, it asks me to login again, so its synced, but have to relogin every time I open the firefox browser, or even when I simply close the tab. I never have to log in repeatedly on the desktop.

Also, my favourite extension Tab Stash, is missing features in this firefox browser. I have tested everything to get it to work, including clearing the cache, restarting. normally you can right click a firefox tab like the attached image, and choose "open Tab Stash in a Tab". and other options. but they dont show in this synced version of the browser. Very weird and frustrating. I must get this to work as I manage hundreds of saved tabs and folders through Tab Stash which is only available on Firefox.

I dont know how to contact the extension creator, I cant see any contact link on his gitHub.

Gefragt von lifeissacred777 vor 2 Tagen

Beantwortet von lifeissacred777 vor 2 Tagen

sync needs six digit security code

I am going round in circles. The last Firefox update reset my Firefox on my laptop to default settings including losing my master password. I started to reset all my … (Lesen Sie mehr)

I am going round in circles. The last Firefox update reset my Firefox on my laptop to default settings including losing my master password. I started to reset all my old settings but when I got to the part where I setup the sync with my phone version of Firefox, Mozilla asked me to log in. My password was not recognised so I hit "Forgot password" having set up a new password using one of my 10 digit authentication codes, I was then asked to log in with my new password, I did this & when trying to do the sync, I am being asked for a six digit authentication code! I have no idea where to find this code. Please help.

Gefragt von LindaM vor 2 Tagen

Letzte Antwort von cor-el vor 2 Tagen

move open account to new computer, old computer died, Firefox have all pass words also, Will wantive.

Move open account to new computer, old computer died, Firefox[ Mozilla] have all my pass words also, Will not let me open old e mails etc. sync wants cell phone,it doesn… (Lesen Sie mehr)

Move open account to new computer, old computer died, Firefox[ Mozilla] have all my pass words also, Will not let me open old e mails etc. sync wants cell phone,it doesn't work where I live. thanks john

Gefragt von johnmrg1 vor 2 Tagen

Letzte Antwort von markwarner22 vor 2 Tagen

Bookmarks on server?

Hello today i went to a it specialist, he reinstalled my windows and i lost all my backups i had been using firefox for a few days and saved a lot of stuff in bookmarks b… (Lesen Sie mehr)

Hello today i went to a it specialist, he reinstalled my windows and i lost all my backups i had been using firefox for a few days and saved a lot of stuff in bookmarks but now they dont sync i can only sync my old bookmarks from edge.Is there a way to check if my bookmarks were saved on a server?

Gefragt von recoil2stronk vor 2 Tagen

Letzte Antwort von markwarner22 vor 2 Tagen