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  • Gelöst

Delete Firefox account without email access

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary emai… (Lesen Sie mehr)

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary email address recorded in the account and all the options on my account page require that I authorise any changes from the email account which I can no longer access.

Is it possible to delete the account?

Gefragt von Paul JCH vor 1 Woche

Beantwortet von Seburo vor 1 Woche

Hi there from South Africa. I need the Verification Email sent to me please

Evening from Johannesburg. Please can someone advise as to when i will receive the verification email? I have tried numerous times and i am yet to get one email to action… (Lesen Sie mehr)

Evening from Johannesburg. Please can someone advise as to when i will receive the verification email? I have tried numerous times and i am yet to get one email to action this. First attempt was 05th May. Another, today. I am still waiting and have checked all folders in the said email to use by yourselves.

Gefragt von Barret Swart vor 2 Wochen

Letzte Antwort von cor-el vor 2 Wochen

Unable to use sync in new Windows User account with new email

Hello! I was using this laptop for everything for a few years. Now I wanted to use this for work also. Previously all my bookmarks and logins were synced via a single ema… (Lesen Sie mehr)

Hello!

I was using this laptop for everything for a few years. Now I wanted to use this for work also. Previously all my bookmarks and logins were synced via a single email account. It was easy to use across all devices. Now since I want to use this for my work also, I decided to segregate my work stuff to a new windows account. So I created a new windows account. Obviously Firefox created a new profile and it was clean. No problems there.

So I wanted to use my original email for this new windows account and new firefox profile to sync across devices. So I created a new email, added it to my firefox account, made it the primary email then deleted my original email from that firefox account so that I can use it to sync firefox in my work user account.

But, Firefox is not allowing me to. There is no "signup" option for sync. Only "sign in". It continually asked me to sign in from my primary account, so I had to sign in from my primary account to make this post. Doesnt firefox offer 2 different "sync profiles" for the same device? Or Am I doing something wrong? Please help.

Gefragt von ZyL vor 2 Wochen

I can't recover my account

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached t… (Lesen Sie mehr)

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

Gefragt von infamousdrew vor 3 Wochen

Letzte Antwort von Dropa vor 2 Wochen

change primary email address on profile

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempte… (Lesen Sie mehr)

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempted to add secondary address was notified that code was sent to my old email address was was compromised & deleted by security of my carrier Want to add new email address & add secondary email account. Assistance greatly appreciated

Gefragt von JAYeskewicz vor 2 Wochen

Letzte Antwort von FredMcD vor 2 Wochen

EMAIL VERFICIATION CODE ISN'T SENT

EMAIL VERFICIATION CODE ISN'T SENT\ tried a few attemtps I formatted my laptop, and now i downoladed mozilla, logging in... and waiting for verficiation code for mozilla … (Lesen Sie mehr)

EMAIL VERFICIATION CODE ISN'T SENT\ tried a few attemtps

I formatted my laptop, and now i downoladed mozilla, logging in... and waiting for verficiation code for mozilla sync account for years, please help

Gefragt von Lidor Yosef vor 3 Wochen

Letzte Antwort von FredMcD vor 2 Wochen

I have a new device and have lost total access to my old Firefox accounts

Good day Mozilla Firefox support how are you.s today I have a new phone and I have lost access to my old Firefox accounts with the email addresses [email1]@yahoo.com and … (Lesen Sie mehr)

Good day Mozilla Firefox support how are you.s today I have a new phone and I have lost access to my old Firefox accounts with the email addresses [email1]@yahoo.com and [email2]@yahoo.com and they critically and

Urgently needed and required to be deleted from your side as I haven't got access to them anymore

removed personal information. fixed formatting. -Andrew

Gefragt von Donovan vor 5 Monaten

Letzte Antwort von Seburo vor 2 Monaten

  • Gelöst

my primary email address isn't correct

How can I change my primary email address? I'm not computer smart to find your secret language to do that. Please change my primary email address to: [email edited from p… (Lesen Sie mehr)

How can I change my primary email address? I'm not computer smart to find your secret language to do that. Please change my primary email address to: [email edited from public] @gmail.com Cable one has pulled the plug and disconnected my previous [email edited from public] @cableone.net address. No one can send any emails to that address anymore as nothing is there.

I hope you can please help me. Jan Kautz

Gefragt von 39jan30 vor 3 Monaten

Beantwortet von jscher2000 - Support Volunteer vor 3 Monaten

All saved passwords associated with my accounts are removed

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what… (Lesen Sie mehr)

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what needs to be done.

Gefragt von navneet.nigam82 vor 4 Monaten

Letzte Antwort von FredMcD vor 4 Monaten

Verification code does not arrive within 5 minutes

Dear Sir, I have my firefox username and password. However, whenever I try to sign in nowadays, I am asked to enter a verification code that is sent to my email address w… (Lesen Sie mehr)

Dear Sir,

I have my firefox username and password. However, whenever I try to sign in nowadays, I am asked to enter a verification code that is sent to my email address within five minutes. The email does arrive, but never withing 5 minutes. I have tried it many times on different devices. It may be my email issue. However, I cannot change the email account unless I cannot log it. Since I cannot receive the verification code within 5 minutes, I am unable to change any of my personal details.

Please advise.

Yours sincerely, Tan Ngiap Heng

P.S. It was very difficult gettting to this support page. I was asked to log in and verify before continuing for some of the support pages. But like I mentioned, I am unable to receive the verification code within 5 minutes. So I am thankful for this page.

Gefragt von heng96 vor 4 Monaten

Letzte Antwort von heng96 vor 4 Monaten

Username issue

I have made Firefox my default browser on my laptop. When reviewing my account I noticed that the original username (e-mail address) I created the account with no longer… (Lesen Sie mehr)

I have made Firefox my default browser on my laptop. When reviewing my account I noticed that the original username (e-mail address) I created the account with no longer exists. Is it possible to replace my new e-mail address for the old one, and use it as the new User Name?

  Thanks in advance for your help.

Gefragt von geraldwilson vor 4 Monaten

Letzte Antwort von Seburo vor 4 Monaten

Incorrect email address; error in adding email address

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&… (Lesen Sie mehr)

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&flowId=a6ac00ce3452dbe9dcc3f0bb110131b5263604807fdc23cc550f5e7ece41deb7&broker=web&context=web&isSampledUser=false&service=none&uniqueUserId=d1f9bbb3-6a5f-4efc-a398-cecb946e054e That same webpage indicates I have no secondary email. However, when I enter a secondary email, (AlexR@currently.com) a red popup message says: account already exists.

How can I eliminate msrigg@pacbell.net? How can I replace it with AlexR@currently.com?

Gefragt von MSRigg vor 4 Monaten

Letzte Antwort von cor-el vor 4 Monaten

  • Gelöst

Backup and restore information in profiles

Hi, Happy New Year! Finally I took a deep breath and hoping for no major surprises and bugs, I finally updated Firefox to the latest version. I have a few questions: 1. … (Lesen Sie mehr)

Hi, Happy New Year!

Finally I took a deep breath and hoping for no major surprises and bugs, I finally updated Firefox to the latest version.

I have a few questions:

1. As advised, every month I backed up info in the profile, following https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Is there an up-to-date version of these instructions as the prior ones no longer work (menus were changed, Troubleshooting works differently, etc.).

2. Does the "Allow for session" option for cookies work and if so, what does it do?

3. Is there a way to change the way the TABs look now (washed out, white, very hard to see and differentiate, hard to see which one is the one I am looking at). I am wondering what is the perceived benefit of this change. In the old version I had, the tabs very clearly delineated and easy to see.

4. Where can I find a listing of the enhancements and major changes of the versions released since mid year 2021, from an end user perspective?

Thanks.

Gefragt von Sue vor 4 Monaten

Beantwortet von jscher2000 - Support Volunteer vor 4 Monaten

I've no more access to mail for my account

Hi, I'm the owner of account a.westcott@cineca.it that I've created using the mail address of my organization. Now I have resigned and changed organization so I no longer… (Lesen Sie mehr)

Hi, I'm the owner of account a.westcott@cineca.it that I've created using the mail address of my organization. Now I have resigned and changed organization so I no longer have access to the emails linked to the address a.westcott@cineca.it. I try to change the mail address but the process sent me an email confirmation that I can't conferm because I've no more access to that mail account. What I can do ? thanks bye

Gefragt von Alessandro Westcott vor 4 Monaten

Letzte Antwort von cor-el vor 4 Monaten