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Firefox is causing a black screen

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get bac… (Lesen Sie mehr)

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get back is to turn off and turn on again. Even then the Firefox page sometimes comes up again and I have to be quick to tap the X on top right to shut it down - or the whole screen goes black again! Then when I restart Firefox it re-loads the page, so I have to quickly exit before it happens again. So this morning when it happened I just did a full restart of the PC. Then I transferred all my tabs and other info to Edge, and will use that from now on.

What is new that is causing Firefox to do this?

I imagine I could also use Chrome, haven't tried that yet.

Gefragt von hcleasby vor 3 Monaten

Letzte Antwort von hcleasby vor 5 Tagen

Right click paste has disappeared

Hiya, I'm hoping someone here may be able to help. I originally posted on the microsoft website but they were unable to help and said I should report to Firefox. I'm not … (Lesen Sie mehr)

Hiya, I'm hoping someone here may be able to help. I originally posted on the microsoft website but they were unable to help and said I should report to Firefox. I'm not sure how to do that so I'm hoping posting on here will get me an answer. I'm also unsure how to add a link to the forum I was using so have done a screen shot. Hopefully thats ok

Gefragt von RedQueenie vor 4 Tagen

Letzte Antwort von RedQueenie vor 10 Stunden

Firefox Slow Loading - Disgraceful

I love Firefox but it has a market share of just around 7% and is even lower than Edge (which is terrible IMO). Chrome has the most users at around 65%. Although Firefox… (Lesen Sie mehr)

I love Firefox but it has a market share of just around 7% and is even lower than Edge (which is terrible IMO). Chrome has the most users at around 65%.

Although Firefox is a much better browser, the perception for many is that Chrome is better due to much faster browser loading. I have Chrome and Firefox installed on Windows 11 with the same extensions and Chrome loads my home page in 2 sec whereas Firefox takes 7 sec to load. Even after deleting all cookies, cache and web history, Firefox still takes 7 sec to load my home page.

It's great to prioritize security, flexibility etc and I love these aspects of Firefox, but by not doing something to improve the awful loading times, you are leaving users with the impression that Firefox is inferior and LOSING the browser battle.

Gefragt von Potterd123 vor 2 Wochen

Letzte Antwort von Potterd123 vor 1 Tag

Random Crashes

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129 Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergel… (Lesen Sie mehr)

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129

Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergelist error and packages with missing names, Firefox randomly crashes. Sometimes when it crashes it does it immediately every time I try to open it back up (sometimes even in safe mode), and other times it gets better after a reboot. I just installed the Flatpack version after the original one I had started crashing, so it is strange if it is an issue that just needs reinstalling Firefox, but other apps seem ok so I don't know that it's my OS.

I've tried looking for residual damage on my laptop after the earlier issue, but I can't find much information. System Reports tells me nothing is wrong and I can't make sense of syslogs.

Thank you for reading, I wish I had more details. If the crash report has any clues, please let me know.

Gefragt von uraneaumbre vor 5 Tagen

Letzte Antwort von uraneaumbre vor 4 Tagen

User profile is "missing" but I can see 16 of them in the Profiles folder

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccess… (Lesen Sie mehr)

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I read the "How to run Firefox when your profile is missing or inaccessible" page. It implied that I had moved or deleted profiles--I had not. I hadn't even been aware that Firefox had profiles.

I followed the instructions and found my Firefox profiles folder, and was confused to find 15 separate folders in it. I was unclear whether they were profiles or something else. They have names like "2sb6poj9.default" or "gya9gghh.default-release". Most of them contain something called "times.json" but one of them has a whole bunch of stuff in there, so maybe it's the real profile?

I also followed some other instructions and was able to bring up what another website called the old Firefox Profile Manager. The space where it should be showing profiles was, unsurprisingly, empty. I tried creating a new profile and it let me but then told me it hadn't saved it, and the space remained blank. However, I went back to the actual profiles folder to check out of curiosity, and the new profile was there. So creating new profiles is clearly not the answer, because it will just refuse to recognize them too.

I also tried opening Firefox in troubleshooting mode by holding down option and clicking the icon--it didn't work. However, I just checked the Profiles folder after another attempt and even making this attempt seems to create a new folder! Is that normal?

I have no idea what to do at this point.

Gefragt von ksiusia vor 6 Tagen

Letzte Antwort von ksiusia vor 4 Tagen

The last firefox update ruined my firefox browser

Ever since Firefox updated today I've been unable to use the browser. It takes at least 5 minutes or more minutes to load, I can't manually log into any websites until th… (Lesen Sie mehr)

Ever since Firefox updated today I've been unable to use the browser. It takes at least 5 minutes or more minutes to load, I can't manually log into any websites until the speeddial finally loads, and the speeddial addon refuses to come up for at least 5 minutes, I can't log into Dropbox even with the speeddial up and running because the capcha won't popup...and on and on.

What in the world has been done to it? I'm using another browser just to contact support.

Gefragt von joyce.greer2 vor 3 Tagen

Letzte Antwort von joyce.greer2 vor 3 Tagen

Firefox steals keyboard input when audio changes

I use firefox to play music, so I usually have a window in the background while I do other things. When playback starts after a pause, or between songs, the playback win… (Lesen Sie mehr)

I use firefox to play music, so I usually have a window in the background while I do other things. When playback starts after a pause, or between songs, the playback window often steals keyboard focus. So if I'm typing in another window, I'm interrupted. Very annoying. It happens on at least youtube, navidrome, and jellyfin.

I've found a few others reporting similar issues that suggest setting `mozilla.widget.raise-on-setfocus` to `false` - but this doesn't work for me. How can I figure out what's triggering this keyboard steal so I can fix it?

I'm using firefox esr 102.7.0esr, but it's been happening for a while. I've tried the debian builds and the official firefox.com builds, same behavior. Thanks for any suggestions.

Gefragt von rvandegrift23 vor 3 Tagen

Letzte Antwort von rvandegrift23 vor 1 Tag

Yahoo Mail

The last update a few days ago has caused Yahoo mail to not work properly. I tried using it on two others browsers & it works fine. I can't check or delete or move an… (Lesen Sie mehr)

The last update a few days ago has caused Yahoo mail to not work properly. I tried using it on two others browsers & it works fine. I can't check or delete or move any emails. Can I get a link to the last version of Firefox?

Gefragt von kevinbore vor 2 Tagen

Letzte Antwort von kevinbore vor 2 Tagen

browser keeps crashing

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins.… (Lesen Sie mehr)

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

Gefragt von oscar7 vor 5 Tagen

Letzte Antwort von oscar7 vor 4 Tagen

My firefox is crashing in both modes. Unexpectedly restarting or quitting.

I have plenty of reports that have been submitted and yet not contacted yet by anyone. I had tried it in troubleshoot mode and still the issue persists. I had uninstalle… (Lesen Sie mehr)

I have plenty of reports that have been submitted and yet not contacted yet by anyone. I had tried it in troubleshoot mode and still the issue persists.

I had uninstalled and downloaded it on my laptop again and the issue remains. The caches and all were cleared and tried. What am i missing ?

Gefragt von rayannaamani vor 1 Tag

Letzte Antwort von rayannaamani vor 1 Tag

Firefox has 9 instances that in a WAIT state & will not save a file on Tinker from AutoCad, been running for over 12 hours. What can I do without loosing all my online work?

Do I stop the instances that are in the WAIT state? If so do I use the task Manager? I cannot determine whic instance is the oldest, or are the instances in FIFO order.… (Lesen Sie mehr)

Do I stop the instances that are in the WAIT state? If so do I use the task Manager? I cannot determine whic instance is the oldest, or are the instances in FIFO order.

Thanks to your contributor for needed help. [removed email from public] - if needed.

Gefragt von dave.seig vor 1 Tag

Letzte Antwort von dave.seig vor 15 Stunden

Constant Tab crashes on 109.0 (Flatpak or Fedora RPM) when loading bigger contents

I tried the RPM and Flatpak Firefox, both in the newest version give me crashes when Loading Youtube, Invidious, Stud.IP, Nextcloud and more "bigger" sites. It seems like… (Lesen Sie mehr)

I tried the RPM and Flatpak Firefox, both in the newest version give me crashes when Loading Youtube, Invidious, Stud.IP, Nextcloud and more "bigger" sites.

It seems like an OOM error, but I have way enough RAM, 4GB/12GB used.

I tried the Flatpak and the RPM Version.

I tried troubleshooting mode.

I used the Arkenfox user.js on both installs.

Journalctl logs:

https://cloud.uol.de/s/ENY9Dkg7zgQKZZt

https://cloud.uol.de/s/9AyGAibGBnLqG3Y

Operating System: Fedora Linux 37 KDE Plasma Version: 5.26.5 KDE Frameworks Version: 5.102.0 Qt Version: 5.15.8 Kernel Version: 6.1.8-200.fc37.x86_64 (64-bit) Graphics Platform: Wayland Memory: 11.4 GiB of RAM Graphics Processor: Mesa Intel® HD Graphics 4000

Gefragt von Person vor 4 Stunden

Letzte Antwort von Person vor 1 Stunde

Automatic email signatures are broken on Outlook Live websites (owa)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438 As described in the title, automatic email signat… (Lesen Sie mehr)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438

As described in the title, automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). They are unreadable in both text editor and just email visualizer. The issue is not limited to the latest version (109.0).

As described before: Whenever I restart Firefox in Troubleshoot mode, it solves the problem. But disabling all extensions and restarting Firefox does not. Disabling "Use hardware acceleration when available" and "Use recommended performance settings." and restarting also does not solve the problem. Restarting Firefox (not in Troubleshoot mode) sometimes solves the issue, as well as right after an update of the app; but not always. Starting Firefox after a computer restart usually brings the problem back. This problem also happens in my laptop (MacBookPro), so it is not restricted to this computer (macMini).

I would really appreciate some support.

Gefragt von Tiago Pomella Lobo vor 1 Woche

Letzte Antwort von Tiago Pomella Lobo vor 5 Tagen

Firefox wont open file browser via websites

This relates to this issue I found a batter way to solve that problem. You should install or reinstall one of the packages xdg-desktop-portal* List them on Ubuntu with: … (Lesen Sie mehr)

This relates to this issue

I found a batter way to solve that problem.

You should install or reinstall one of the packages xdg-desktop-portal* List them on Ubuntu with:

 ```apt list | grep desktop-portal```

And try to install:

 ```sudo apt-get install xdg-desktop-portal-gnome```

or reinstall:

 ```sudo apt-get --reinstall install xdg-desktop-portal-gnome```

It seems you need to rerun DBus to apply changes, but I just restarted my PC.

If xdg-desktop-portal-gnome won't help then try to install/reinstall xdg-desktop-portal-gtk and xdg-desktop-portal.

Gefragt von kirik516 vor 5 Tagen

Letzte Antwort von kirik516 vor 5 Tagen

Slow loading when signing in through google, and other functions

When I try to use the sign in through google function (such as the popup created by soundcloud or third party clients, like the Riot Games launcher), as well as just sign… (Lesen Sie mehr)

When I try to use the sign in through google function (such as the popup created by soundcloud or third party clients, like the Riot Games launcher), as well as just signing into google normally, the page prompting me for my email loads fine. However, when I provide my email, regardless of account, loading the prompt for my password takes a very long time, ~1-2 minutes. The page just spins infinitely, doesn't show any considerable usage in firefox's task manager, and doesn't give any errors in the process. The problem doesn't happen in another web browser, such as chrome. What's strange is that, AFAIK, the only two processes affected are the google login, and amazon checkout. I can hit the checkout button on amazon, but the page will simply load eternally. If I look at amazon through other means, such as my phone, I can see that the order I just checked out HAS been created and paid for, but firefox is caught on something and never loads the order complete page. Other logins and loading processes are not affected. Some (I have been trying to fix this for days and cannot remember all) of the troubleshooting steps I've taken are- -Manually removing all extensions -Disabling Window's Defender's browser protection -Running Firefox in safe mode -Completely refreshing firefox, wiping all settings, cookies, cache, and logins -Disabling tracking protection (although the indicator shield shows no activity on google's sites) -Double checking the cross-site cookie protocol (I've had the automatic five-exception set up, and have never been prompted about it before -Given the nature of the sites with issues (google, youtube, and amazon) I even checked for evidence of the Trojan mentioned here to no avail: https://support.mozilla.org/en-US/kb/websites-show-spinning-wheel-never-finish-load

Gefragt von rileyflack123 vor 4 Tagen

Firefox 109 and earlier condenses multiple spaces in a filename into a single space on download

I am using Firefox and other browsers to attempt to download files containing multiple spaces in the filename, but only Firefox is condensing the multiple spaces down to … (Lesen Sie mehr)

I am using Firefox and other browsers to attempt to download files containing multiple spaces in the filename, but only Firefox is condensing the multiple spaces down to a single space when downloading. I've seen this in another support request, dated June of 2021, but there was no resolution posted. Any help would be appreciated. I can see the app displaying the file correctly, and when moving the file among the different stops in the app, the spaces are replaced by the '+' char, so as to keep track of the spaces. However, as soon as it lands on the download option, it retains only a single space. Thanks in advance.

Kev

Gefragt von kevfoley vor 1 Tag

Firefox hangs up

Firefox now sometimes seems to hang on some favourite sites: Task Manager reveals up to 24 tabs/windows open (the number in parentheses after the app name) and Disk C is … (Lesen Sie mehr)

Firefox now sometimes seems to hang on some favourite sites: Task Manager reveals up to 24 tabs/windows open (the number in parentheses after the app name) and Disk C is 100% active. It can stay this way for ten minutes with no change on the monitor and mouse clicks do nothing. If you kill Firefox via Task Manager and try to restart, you can get a splash screen that it's still running and do I want to close it. Sure enough, there's seven line items for Firefox in Task Manager. I use Trend Micro as anti-virus software but I can't figure out what the problem is. Any ides? (I've updated my version of Firefox repeatedly. 'Richard Corbet

Gefragt von rcorbet vor 4 Tagen

Mozilla Firefor not responding errors

I am getting these error messages frequently. They come so often and last so long, my computer is only marginally functional. I have had it optimized several times but it… (Lesen Sie mehr)

I am getting these error messages frequently. They come so often and last so long, my computer is only marginally functional. I have had it optimized several times but it doesn't really seem to help.

What can I do to stop this?!

I look forward to your comments and/or suggestions. I am in a real bind here!

Gefragt von qaterra vor 1 Tag

It takes several minutes for browser to load

Firefox updated today. Right after, I noticed that my Group Speed Dial took several minutes to load everytime I launched the browser or opened a new tab. After several mi… (Lesen Sie mehr)

Firefox updated today. Right after, I noticed that my Group Speed Dial took several minutes to load everytime I launched the browser or opened a new tab. After several minutes the browser would load and the tabs were fine. While the browser was loading I also couldn't open the Tools menu and click on anything. Nothing would come up. I've already cleared out my cache, etc. but it hasn't helped. Can you help?

Gefragt von joyce.greer2 vor 4 Tagen