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Firefox sync not working after signing in. Can not disconnect the account now.

Hi folks, I have endured the sync problem for months. Today I struggled for solving it. I have a Firefox 68.0.1 esr manual installation on Ubuntu 16.04. The sync worke… (Lesen Sie mehr)

Hi folks,

I have endured the sync problem for months. Today I struggled for solving it.

I have a Firefox 68.0.1 esr manual installation on Ubuntu 16.04. The sync worked when I signed in the first time. But the bookmark can not longer be updated afterwards.

If I add or delete a bookmark on my Firefox 68.0.1 esr on Windows 10, the change will not be updated to the Linux version. And vice versa.

On the Linux, I tried to disconnect my account (in the preference about:preferences?entrypoint=fxa_app_menu#sync ). I click "Disconnect" and "Just Disconnect" in the prompt, but the account is still logged in.

Another way I tried is to have a fresh new installation of Firefox 68.9 esr. Then I was asked to sign in again. After typing the password, the new bookmarks were updated. But If I make further changes on the other devices, these changes will not be sync to Linux. And I can't disconnect the account on Linux.

It looks like a new install, which resetting the login process can temporarily solve the problem.

Here is the content of the sync-log file. Can you see what is broken? Thanks in advance.


1593396039810 Sync.LogManager DEBUG Flushing file log

1593396039810 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1593396039815 Sync.LogManager DEBUG Log cleanup threshold time: 1592532039815

1593396039824 Sync.LogManager DEBUG Done deleting files.

1593396177546 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status

1593396177546 FirefoxAccounts DEBUG fxa_status received

1593396177546 FirefoxAccounts DEBUG service: 30b11ae57025e70b

1593396177546 FirefoxAccounts DEBUG is private browsing: false

1593396771684 Sync.RemoteTabs INFO Generating tab list with filter

1593396771684 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs.

1593396939808 Sync.Service DEBUG User-Agent: Firefox/68.9.0 (Linux x86_64) FxSync/1.70.0.20200527211442.desktop

1593396939808 Sync.Service INFO Starting sync at 2020-06-28 19:15:39 in browser session hnIS9YAkhTxS

1593396939808 Sync.Service DEBUG In sync: should login.

1593396939808 Sync.Service INFO User logged in successfully - verifying login.

1593396939809 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState: user declined to unlock master-password

1593396939809 Sync.Status DEBUG Status.login: service.master_password_locked => service.master_password_locked

1593396939809 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed

1593396939809 Sync.Service DEBUG Fetching unlocked auth state returned service.master_password_locked

1593396939809 Sync.ErrorHandler ERROR Sync encountered a login error

1593396939809 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

1593396939810 Sync.SyncScheduler DEBUG Couldn't log in: master password is locked.

1593396939810 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 900000 ms.

1593396939810 Sync.SyncScheduler DEBUG Next sync in 900000 ms. (why=client-backoff-schedule)

1593396939811 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: service.master_password_locked(resource://services-sync/service.js:984:15) JS Stack trace: onNotify@service.js:984:15

Gefragt von tianci.zju+firefox vor 2 Monaten

Getting 500 Error when attempting to sign into Firefox Sync

Subject says it all. First notice of the problem was when I couldn't send tabs to my mini so I logged out of sync on that computer and tried to log back in. Any help wo… (Lesen Sie mehr)

Subject says it all. First notice of the problem was when I couldn't send tabs to my mini so I logged out of sync on that computer and tried to log back in. Any help would be appreciated. Thanks.

This is what I get:


500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

Ji@https://accounts-static.cdn.mozilla.net/bundle-5429a1fbc846b27d5e133892d36e8435bc64867c/app.bundle.en_US.js:9:521687 initializeInterTabChannel@https://accounts-static.cdn.mozilla.net/bundle-5429a1fbc846b27d5e133892d36e8435bc64867c/app.bundle.en_US.js:9:553849 initializeDeps/<@https://accounts-static.cdn.mozilla.net/bundle-5429a1fbc846b27d5e133892d36e8435bc64867c/app.bundle.en_US.js:9:554083

Gefragt von photonboy vor 1 Tag

  • Archiviert

Can't connect to FF-Sync "unexpected error"

When I try to connect to my FF-sync account from my home-pc's I always get an "unexpected error". Sometimes I have to wait almost a minute trying to log in before the err… (Lesen Sie mehr)

When I try to connect to my FF-sync account from my home-pc's I always get an "unexpected error". Sometimes I have to wait almost a minute trying to log in before the error occurs. At my working-pc everythings fine... - Logging completely out of the account and back in doesn't help. - Also restoring the password and create a new account doesn't help. - Also restoring firefox to factory default doesn't work.

No more idea how I can solve this...

Everything else is working with no internet-connection-problems and a proxy is not in use.

Does FF-Sync use a special port for sync or something that my router maybe does block?

Thanks and Greetz, Claudio

Gefragt von Comyn vor 4 Jahren

Letzte Antwort von guigs vor 4 Jahren

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Existing account with working sync; password lost

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is r… (Lesen Sie mehr)

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is related to the change to Sync in Sep 2015.

My account was created in 2012, and the password is stored in a password manager, so I know it is not lost and not incorrect. The password was last changed in Aug 2012.

I tried following the instructions here: https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and- but there is already a Sync account with my email address, so it doesn't work.

How do I create a new Firefox account with the existing email address, without losing the existing information? Is it best to delete the account with a connected computer, then create a new account and synchronise again?

Gefragt von bumpycat vor 4 Jahren

Beantwortet von bumpycat vor 4 Jahren

  • Archiviert

Bookmarks Problem

Hello Mozilla Community My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't … (Lesen Sie mehr)

Hello Mozilla Community

My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't retrieve anything from it after that I installed and opened my account (sign in to sync) on the new Firefox but the bookmarks didn't sync after I sign in and I don't have any HTML backup because I thought It is a sync service my bookmarks should be on this account So I want a way to retrieve them whatever it takes

thanks in advance

Gefragt von Painxsama vor 2 Jahren

Letzte Antwort von Shadow110 vor 2 Jahren

  • Archiviert

аккаунт в Firefox и пропавшие закладки,пароли,сайты!

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после … (Lesen Sie mehr)

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после чего скачивал Mozilla Firefox заходил в аккаунт Firefox и все закладки,пароли,сайты были всегда на своем месте.Сегодня переустановил Windows установил Mozilla Firefox,зашел в аккаунт Firefox и обнаружил что нет ни одной закладки которые я сохранял многие годы.ни одного пароля ни чего все исчезло и не понятно почему,хотя вчера вечером я еще пользовался и закладками и пароля. Параметры синхронизации: Выберите, что нужно синхронизировать на ваших устройствах при помощи Firefox. 1.Закладки, 2.Открытые вкладки, 3.Логины, 4.Историю, 5.Дополнения, 6.Настройки все эти параметры включены! да и опять не первый год пользуюсь Mozilla Firefox ,сколько раз уже за эти годы переустанавливал Windows и Mozilla Firefox всегда все работало отлично.мне именно эта функция и нравилась Mozilla Firefox что все сайты,пароли и закладки сохраняются на аккаунте и не нужно их постоянно искать и вводить. Как восстановить все те закладки,пароли и т.д. что было на аккаунте Mozilla Firefox!?

Gefragt von 69STALKER69 vor 2 Jahren

Letzte Antwort von Shadow110 vor 2 Jahren

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When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device?

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options … (Lesen Sie mehr)

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options for accessing Firefox sync.

Gefragt von DrCJHarrisChin vor 2 Jahren

Letzte Antwort von Shadow110 vor 2 Jahren

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Yesterday I signed into my account and and installed Firefox on a new computer but my bookmarks were not transferred

Before signing in, I was informed onscreen that all bookmarks would be transferred but none of my details were transferred - so hundreds of irreplaceable bookmarks were l… (Lesen Sie mehr)

Before signing in, I was informed onscreen that all bookmarks would be transferred but none of my details were transferred - so hundreds of irreplaceable bookmarks were lost. Any help greatly appreciated.

I can't add troubleshooting info as I am using a library computer. I was using Windows 10.

Gefragt von galliwasp vor 2 Jahren

Beantwortet von Shadow110 vor 2 Jahren

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i've some of cookies in my fire fox account but now i can't find them?

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ? and i saw you didn't have some one in Iran i… (Lesen Sie mehr)

Hi. i used the fire fox sync many years but now i cant find my save log and cookies in my account . . . what should i do ?

and

i saw you didn't have some one in Iran i want work whit fire fox in Iran, what should i do ?

my pleasure Dear .

Gefragt von roozbeh206 vor 2 Jahren

Letzte Antwort von FredMcD vor 2 Jahren

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Sync replaces new bookmarks with old

I opened a laptop I haven't used in over a year. Firefox down-dated all my bookmarks to the year-old settings which means lost all my passwords, URLs and links that I ha… (Lesen Sie mehr)

I opened a laptop I haven't used in over a year. Firefox down-dated all my bookmarks to the year-old settings which means lost all my passwords, URLs and links that I had configured. Since the sync is universal, it removed them from ALL my computers. Now, the only way I have of getting the old links, is to restore my entire computer!


needless to say, I am pissed! This is a bug that existed over a year ago and was reported!

For the first time since Firefox was released, I am considering changing to a new browser!

is there any way to recover the new book marks that were deleted?


This is phenomenally stupid!

Gefragt von veryunhappy1 vor 2 Jahren

Beantwortet von cor-el vor 2 Jahren

  • Archiviert

The phone number used is always considered invalid. Could you tell me what should i try to avoid this behaviour?

I'm in France and I wanted to use Firefox Sync for the first time. I had to insert the phone number in order to add a second device and the system had already filled the … (Lesen Sie mehr)

I'm in France and I wanted to use Firefox Sync for the first time. I had to insert the phone number in order to add a second device and the system had already filled the form with +33 that is the international prefix for french numbers. The problem is that I don't have a french phone number and I wanted to use another prefix but it is impossible. I tried using 00 instead of plus or directly without the prefix but I always get as answer that "the phone number is invalid". Could someone help me to understand which is the rule used to validate the phone number? Thank you in advance.

Gefragt von LombardoMilanese vor 2 Jahren

Letzte Antwort von Shadow110 vor 2 Jahren

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Подтверждение по электронной почте, поэтому мы заблокировали аккаунт для защиты ваших данных Firefox.

Полчаса назад я спокойно вошел. Но потом при повторной попытке словил это сообщение. Почта рабочая так как письмо от вашей службы поддержки пришло.

Gefragt von brutalbigman vor 2 Jahren

Letzte Antwort von Shadow110 vor 2 Jahren

  • Archiviert

Sync works perfectly on two devices (W7, 64b) but will not update on a third device (W7, 32b), all with latest Firefox version...suggestions, anyone?

I've tried the suggestions found on this site but none work. Two of the computers sync beautifully but the third refuses to sync. There is no error message, simply when t… (Lesen Sie mehr)

I've tried the suggestions found on this site but none work. Two of the computers sync beautifully but the third refuses to sync. There is no error message, simply when the sync process is complete nothing has been updated.

Gefragt von JavaDonut vor 2 Jahren

Letzte Antwort von FredMcD vor 2 Jahren

  • Archiviert

Unable to sign in to my sync account (incorrect password even though i just resetted)

So, As the title says I am unable to sign into my firefox sync account; whenever I try to I get a message saying that I have entered an incorrect password (though the pas… (Lesen Sie mehr)

So, As the title says I am unable to sign into my firefox sync account; whenever I try to I get a message saying that I have entered an incorrect password (though the password I had entered was correct)

Even after resetting firefox still fails to recognize my password

Interestingly the only workaround i have found is resetting and allowing my browser to recognize my password, and auto-insert it makes it sign it correctly, which is funny since when I type or paste the correct password it isn't recognized.

This issue appears on all iterations of firefox (Linux; Windows; Mobile)

Gefragt von MPSS vor 2 Jahren

Letzte Antwort von Shadow110 vor 2 Jahren

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my firefox doesn't sync the bookmarks

my firefox in my computer doesn't sync the bookmarks, and I typed :about:sync-log and I opened the last file: error-sync-1540522066731.txt it shows: 1540522066692 Sync.L… (Lesen Sie mehr)

my firefox in my computer doesn't sync the bookmarks, and I typed :about:sync-log and I opened the last file: error-sync-1540522066731.txt

it shows:

1540522066692 Sync.LogManager DEBUG Flushing file log 1540522066700 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1540522066718 Sync.Service DEBUG User-Agent: Firefox/62.0.3 (Intel Mac OS X 10.13) FxSync/1.64.0.20181001155545.desktop 1540522066719 Sync.Service INFO Starting sync at 2018-10-26 10:47:46 in browser session AUEU3F8W7hkZ 1540522066719 Sync.Service DEBUG In sync: should login. 1540522066719 Sync.Service INFO User logged in successfully - verifying login. 1540522066723 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1540522066723 Sync.Status DEBUG Status.login: error.login.reason.account => error.login.reason.account 1540522066723 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1540522066724 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1540522066724 Sync.ErrorHandler ERROR Sync encountered a login error 1540522066725 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1540522066728 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account (resource://services-sync/service.js:868:15) JS Stack trace: onNotify@service.js:868:15 1540522066729 Sync.Service DEBUG Not syncing: login returned false.

what should I do now?

Gefragt von hidamali vor 1 Jahr

Letzte Antwort von cor-el vor 1 Jahr

  • Archiviert

reconnect to sync

I cannot get this PC to (stay) connect to Sync - Every time I log in, I get an email, but within seconds (sometimes instantly, sometimes after a few minutes) I get the ye… (Lesen Sie mehr)

I cannot get this PC to (stay) connect to Sync - Every time I log in, I get an email, but within seconds (sometimes instantly, sometimes after a few minutes) I get the yellow warning triangle with the "reconnect to sync" message.

I have tried the steps in another post:

delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder

But that hasn't worked.

I have uploaded a sync.log https://pastebin.com/AqSgha95

Gefragt von BatterBits vor 1 Jahr

Letzte Antwort von BatterBits vor 1 Jahr