Forum der Gemeinschaft Firefox

cannot access primary email. idiot firefox requires primary email in order to make backup primary !!!!!!!

Unbelievably poor design.

I have a backup email address, recover codes, phone.

but firefox requires the inaccessible primary email address to make any changes !!!!!@!@!@!!!!!

The primary email that I have For my account is no longer active. I can't use that to sign in. Then email is [edited] @reagan.com. I do have a secondary email. it is [edited] @protonmail.com. Your system wants to demand that I use that primary email address. I can't do that. Can you help me?

I need to update my email to my new account. I list it as my secondary and need to make it my primary email. When asking this question I got a response that there was a "make primary" button next to the secondary email that you could use to perform this task. My account does not have that option. I changed my email last year and need to correct it for my Firefox account. Please help.

My Mozilla log-in address is an old one - I have changed my email provider from xxxxxxx@TalkTalk.net to xxxxxxx@outlook.com. Although I can still get into Mozilla I can't change my log-in to make other updates. The advice provided is to make a new extra login and then make that one the primary but it does not work.

Hello, I previously had my personal email attached to a Firefox Account. I added other emails, changed the primary email, and then completely removed my personal email from the account.

However, Mozilla still allows login with that removed email and prevents me from creating a new Firefox Account with it.

I need the email login association fully cleared so this email can be used for a separate Firefox Account, while keeping the existing account intact.

Can you please reset/remove the hidden email ownership binding on your end?

Thank you.

For some weird reason, part of your system has mispelled my given name (and I'm definitely not in doubt about how to spell my own name - I've been doing it for ore than 70 years!)

Also, part of your system thinks I'm still on Windows 10. NOT true! I changed to Windows 11 well before the old system expired.

You have me perplexed.

I am returning to Firefox and need to reconfigure my account to a different email address as username. From what I can tell, I can change my profile name but the username will still be the old email address. Is my only option to start again with a new account? If so, how can I do that and completely remove the old one?

How do I edit my e-mail address to a new one? I have to change all my accounts due to my current e-mail provider retiring their domain and switching to a new one.

I would like to change my primary email on the account and my profile shows that there is currently no secondary email. I keep inputting a secondary email address that I could then reset to be the primary but Firefox keeps responding that the proposed secondary email is already confirmed by another user.

The proposed secondary email is under my full control and it would not be confirmed as a secondary email for anyone else. While attempting to solve this mystery, I did attempt to sign in under the proposed secondary email. I thought that if I were successful, I could close out that account. Unfortunately, while it appeared to accept the email address and a password saved on my hard drive, I also received an error message that said that I needed to sign in under the primary email.

The purpose for all of this is that I am changing to a new computer, will want to operate it without the old primary email address, and want all of my settings and history from the old computer to transfer over. Please advise. Thanks.

Hi, I found this page in the support forums which kind of answers my question, but it says in order to get my username changed (for the same reason the original poster of that page was requesting it) I need to contact an administrator. However, there's no information on how to do that and the thread is archived.

How do I contact an administrator in order to request this change?

I changed my primary AND secondary emails of my Mozilla account (in Firefox' settings), as the old one was part in many data leaks. When accessing the account settings in Firefox, all is well. BUT coincidentally, after activating Mozilla Monitor, I saw that my OLD email is STILL saved on the settings page of www.mozilla.org/de/newsletter/existing/?fxa=1 (see screenshots).

Also, when trying to login using the DELETED, old email (bum*******.de), Mozilla tells me "must use primary email to login", meaning, they still didnt really remove that one!

Why is it still there and why didnt Mozilla change it?? I want it GONE!