Forum der Gemeinschaft Firefox

I have tried every support advice I can find and no matter what I do passwords are not restoring. Here is what I have done: Opened about:profiles Opened profile folder Exit firefox transfer key4.db and signons.jstor files from backup to the new folder

Nothing happens.

I have tried creating new folders and following those steps. I have tried everything.

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I go through Menu/Bookmarks/Manage Bookmarks/Import and Backup/Restore/Choose File. THERE ARE NO FILES TO CHOOSE FROM. According to the instructions, there should be some dated entries. Nada.

I tried the Troubleshooting blahblah and that was equally useless.

I'm panicking that I've lost years of carefully organized bookmarks.

Let’s say I have 20 tabs open, which I don’t quite remember anymore but occasionally return to. Naturally, I have the browser set to restore all tabs on startup. At some point, for one reason or another, a second browser window opens in the background. I close my main browser window, and I’m left with just this second window. When I close that one too and then reopen the browser, I no longer see my 20 tabs — I only see that second window with a single tab. In the Firefox View menu, I don’t see my 20 tabs in the list of recently closed tabs or in the list of open tabs. Is this expected behavior? Are there any plans to fix this?

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the previous archive. Now I am very, very mentally disturbed and I do not feel safe and I am very sad about what happened to me. I am crying now. What should I do? My psyche is really broken due to the lack of information....

Today I tried to open Firefox, but no matter how I tried it didn't work. I uninstalled Firefox completely from my computer and reinstalled it. However, when I tried to sign in and sync my profile with all my saved passwords and history, it went to a default mode I think, and I can't see any of my saved passwords. Can you help me recover all my passwords please?

My passwords are apparently lost today after updating Firefox.

What went wrong? How could that happen? Why, Why Why?

Anyway to get them back? Are they hidden somewhere?

Anyone else suffering from this update too?

Any help or insights as to why would be greatly appreciated.

w

All my bookmarks are dissappear. I tried follow the instructions how to restore, but it's still didn't work. when I select Manage bookmark, Import/back up, select files. It pops up an error. Is there any other solutions that you can help me with. thank you very much for your concern and support.

Ted Dinh

Hello, FF 139.0.4 on MAC Sequoia15.5. Lost ALL references to bookmarks, i.e. Bookmarks Toolbar totally gone. How can/do I restore from .jsonlz4 file in bookmarkbackups. Also, will I be able to salvage my previous profile, presumably containing my older "Tabs on Bottom" work-around? Alternatively, is there a process to restore JUST Firefox from Time Machine? Appreciate any advice.

Hello, my wife recently broke her computer, so I bought a new one and gave her my old one. Yesterday she deleted a lot of my bookmarks, which are no longer available on my account. Is there any way to retrieve them?

Thanks, Neal

Aloha — An update to Firefox must have occurred, and I am unable to access my open tabs and bookmarks. I have had a Firefox account for 15 years at least and a lot of information was in my folders and bookmarks. Please let me know how the information can be recovered. I tried to follow several of the instructions provided and was not able to fix the issue. I have a recovery code/Mozilla key, but I am not sure where or how to use it.

I do all my work and personal stuff on Firefox so I need timely assistance to fix the problem.

Thank you, Mike

When I opened Firefox today, all my bookmarks are gone and a message about a Firefox is opened by another application is showing. None of your online suggestions helped. Is there a hidden way to restore Firefox to another version?

Hello! I had to change my laptop for work and there were very important settings, passwords, etc., which I successfully restored on new devices. I forgot my password and had to reset it via email, after which I can't sync. I don't have visited tabs or anything else. Please restore my account history. I was not aware of the data being cleared when resetting the password.