Forum der Gemeinschaft Firefox

Hi,

Running into a strange problem with FireFox on Windows that I cannot replicate on IOS and Android devices.

I created a custom font and it seems that at 100% zoom my characters are getting chopped on the bottom. At 90% and 120% its renders correctly.

I have attached a sample screenshot with the font at 120% and the font at 100% resized so they are equal in total pixel volume to illustrate the difference.

Already looked at the following:

• Turning off ClearType in Windows.
• Various settings using the font-smoothing css property:

https://developer.mozilla.org/en-US/d.../font-smooth

Neither of these seem to have any effect. Because my font is meant to have an old school video game style and feel the way that it renders, trying to smooth it over has a negative effect.

I realize the fix may not be something that can be changed in FireFox itself, but if anyone who has experience with this type of issue can offer any advice or guidance it would be greatly appreciated.

You can play around with the zoom levels with my font here: https://www.stevesgames.com/about

Hello,

After installing Firefox (103.0.2) on a clean install of Manjaro (21.3.7) Gnome (42.4), I started noticing that mouse hover effects such as highlighted tabs, UI of a video-player appearing etc. are delayed after my PC exits hibernation (I am not sure if that is the only cause and if that really IS the cause). Weirdly enough the select menu I used to answer the "Which topic best describes your question?" question to create this post experiences no delay in highlighting the hovered element. Relaunching Firefox fixes this issue temporarily.

To be clear this is no performance issue since everything except mouse hover related interactions are fluid.

Thanks for helping out

My problem is this:

If I click on the open new tab button, and then I keep my cursor there, such that I get the little tooltip "Open a new tab (Ctrl+T)..." , Firefox will stop the address bar from updating---it won't show my keyboard inputs, not will it search, or do anything else. This will resolve itself after I move my cursor away from the open new tab button and the tooltip stops showing, even my inputs will appear there.

This quite annoying, especially when opening a tab to search for something quickly...

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I press the show desktop button and then try to reveal Firefox, none of the windows will appear. I'd have to go into Windows Task Manager and be lucky enough to terminate the correct process containing the tab, or else I'd have to start all over again.

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message:

"Firefox is installing components needed to play the audio or video on this page. Please try again later."

I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said:

"widevine decryption module provided by google inc. will be installed shortly"

but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this:

media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true

Is the problem with my computer or internet?

I cannot open OneDrive with Firefox. I tested Safari and Chrome to see if they have the same problem. They both were able to open OneDrive. The only Firefox extensions I have are Adblocker Ultimate and Print Friendly & PDF.

So today, February 17th 2023, the first time I turned on my computer, opened firefox, then went to a website (Twitch) the site was loading very slow and while thinking "oh is Twitch having issues again?" my computer completely crashed, which has never been caused by firefox or any browser before. I started my computer back up and firefox itself wasn't working properly, opened a separate browser to troubleshoot my issues, so I did run in troubleshoot mode, I do have a "old firefox data" folder on my desktop, I tried copying the suggested files on there to the new profile folder. My bookmarks bar won't show my bookmarks even though I can see all my bookmarks under the manage bookmarks view. The 3 bar menu on the top right of the browser won't do anything when I click it so I have to do the "alt" key option of menu for everything. I did a security scan of my computer because I got paranoid and everything is showing as fine, so I don't know what could be causing this other than maybe the recent update. I didn't have a lot of extensions just UBlock Origin, Tabliss, and Honey. Should I just uninstall and reinstall firefox?

Hi,

I have for some time (over a year) been using a remote server as a SOCKS5 proxy for Firefox so I can bypass my local ISPs filtering.

The proxy connection is setup using an SSH tunnel like this:

ssh -D 8080 -q -C -N -f root@<remote server> That sets up port 8080 on my local machine to listen for connections which will be forwarded to ssh on the remote server acts as aSOCKS4/SOCKS5 proxy.

    -D [bind_address:]port
            Specifies a local “dynamic” application-level port forwarding.  This works by allocating a socket
            to listen to port on the local side, optionally bound to the specified bind_address.  Whenever a
            connection is made to this port, the connection is forwarded over the secure channel, and the
            application protocol is then used to determine where to connect to from the remote machine. 
            Currently the SOCKS4 and SOCKS5 protocols are supported, and ssh will act as a SOCKS
            server. 

Tried it today and it doesn't work any more. I've attached a picture of my Firefox Proxy settings and a picture of the Firefox version I am currently running. plus a picture of the error I get when I try to access the BBC website using Firefox via the proxy.

I've tried all combinations of "Proxy DNS when using SOCKS v5" and "Enable DNS over HTTPS" with no effect. I've also tried it from "Troubleshooting Mode" and the same thing happens.

I also tried accessing https://www.bbc.co.uk through the same proxy by using the command:

curl --silent --location --socks5 localhost:8080 https://www.bbc.co.uk

and it worked perfectly.

I'd be grateful if you could have a look at it and let me know what is wrong.

Thanks, Alan

Firefox version: 102.0 (64-bit) System: Windows 10 21H2

I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Windows Defender and Malwarebytes but I deleted it anyways; however, I still get a download popup every time I open Firefox telling me that "This file contains a virus or malware." I've cleared the download library and browser history (cookies, cache, etc.) but I still get the popup from the Firefox.

Is there any known fix for this? Thanks!

Hi,

My partner has an issue with Google working within Firefox (FF). The problem started around 27 April 2022.

In short:

• • Both gMail and Google Drive keep saying “Ooops … the system encountered a problem (#2003) - Retrying in x s…” and “Not Connected”.
  • The above message may stop for a period and then gMail within FF fails to render its pages properly. Icons go missing. For example the check boxes to the left of the emails disappear while the remainder of the subject lines remains. Menu icons across the top of an open gMail document disappear (like Download, Report Spam and Delete icons ….). This seems to suggest a cache issue.
  • Search within FF using Google fails also. After entering search terms and pressing ENTER, nothing happens.

Note:

• The stand-alone Google Chrome environment works fine. So gMail, Google Docs, Sheets etc work OK in the stand-alone Google Chrome app.
• Duck Duck Go search works within the FF browser.
• I have noted that if I simply log into MY Google Account under Firefox on her PC the same problem occurs.
• If we log into my PC the problem is not apparent using either of our Google Accounts. So it appears to be an issue on her PC.

I have tried :

• Flushing the cache in FF for all time, including data. Then rebooted.
• We have followed your procedures under “Help” ie Runs a Firefox a tune up; used “Diagnose issues” and “cleared the startup cache”.
• Have run Sophos AND MalwareBytes across the whole laptop. No PUPs or malware detected.

I uninstalled FF using Revo Uninstaller which initially uses the standard FF uninstall exe then it scans the drive for removes all FF files and entries within the Registry; then I re-installed the latest version of FF. Rebooted. No luck here either. I assume there is some remnant file that remains on the hard disk as some settings are retained after a new install.

Hardware: Lenovo ThinkPad , model 20QFS00B00. OS: Windows 10 Pro, vers 10.0.19044 Build 19044, 64 bit Firefox browser: is up-to-date; vers 99.0.1 (64 bit)

I can't find any recent issues related to this specific problem. Please advise what to try next.

Of course I'm happy to provide additional info if required or work through different scenarios to isolate the issue(s).

Thanks in advance for any assistance, Steve Gee

My "PRIMARY" email address is WRONG -- cannot log in, cannot access Firefox Account, cannot do all the things offered by Mozilla. HOW DOES A LONG TIME CUSTOMER -- any customer -- GET HELP TO FIX THE PRIMARY ACCOUNT???????

CANNOT DO ANYTHING BECAUSE FIREFOX AND I DO NOT AGREE ON THE PRIMARY ACCOUNT. NO WAY TO ACCESS MY ACCOUNT. FEELING LIKE TOTALLY REMOVING ALL FIREFOX INFO, PROGRAMS, ETC AND DUMPING THIS WHOLE MOZILLA MESS.

I really do not understand how Firefox has survived so long with NO CUSTOMER SERVICE!!!

CANNOT ACCESS ACCOUNT. CANNOT CHANGE ANYTHING. CANNOT SPEAK TO ANYONE AT MOZILLA TO FIND OUT HOW TO ACCESS MY ACCOUNT.

DAMNED GOOD THING I AM NOT NOT NOT PAYING ANYTHING FOR THIS CURRENT PIECE OF CRAP!

Maybe a gun to the computer would be the best way to eliminate the Firefox problems -- seems that way. Then on my new computer I can STAY AWAY FROM EVERYTHING FIREFOX OR MOZILLA. STUPID WAY TO TAKE CARE OF YOUR CUSTOMERS -- Oh, maybe that's my problem. I am NOT A CUSTOMER cause I don't pay you.

We are all just stupid flunkies to stay with such a dumb set up for so long (like the beginning of time).

GOOD BYE, FAREWELL, GOODNIGHT.

Hi there. My scroll wheel on my mouse stopped working. Only way to scroll is to press Ctrl+Shift and then use scroll wheel, which makes it work fine. But i would prefer to not have to press down Ctrl+Shift to scroll. This problem is only happening on Firefox and no other browser or program on my computer. Do you know any solutions?

For some reason, with no prompting I'm aware of, the click and drag scrolling feature of the middle mouse button has stopped working, solely in Firefox. It works fine in other programs, such as Steam or Edge. The error persists across multiple mice, and while in troubleshoot mode. Middle click by itself does work, opening and closing tabs with no issues. I'm fully updated, both Windows and Firefox. I haven't tried reinstalling yet, but I wanted to ask if there was any other known fix I didn't manage to find.

I am developing an Angular App which uses a web-socket for backend communication. Interestingly, whenever I open the app in firefox (localhost:4200) the navigation bar breaks. I can't change the URL manually anymore, but every time I submit a changed URL it first redirects to the specified page but then immediately overwrites the navigation with the previous URL.

Example:

1. Call http://localhost:4200/
2. Sometimes the first additional navigation works, but afterwards all manual changes using the address bar will result in the behavior shown in the below image.

Steps I have taken to narrow down the error cause:

• I ruled out a device specific issue, since the problem occurs on both my machines.
• It is specific to firefox, since both edge and chrome work perfectly fine
• I don't think it is related to the angular router and the way I use it, since it would be quite weird that a website could force a user to stay on it.
• It is not related to the Angular CLI since the error also occurs when I deploy the angular with nginx.

I haven't found any hints on what might cause this behavior or even how to debug the network traffic further to maybe see what is causing the navigation override.

When playing music on music.youtube.com, if I navigate away from the tab, by either moving to a different tab or opening a different application the music pauses. This happens consistently with two different Firefox profiles.

I admittedly have a quite a few plugins installed, so I tested this in a private window and this issue does not occur.

I attempted disabling the obvious plugins UBlock, 'I don't care about cookies', and Tampermonkey without any success. I also tried using a different user-agent without any success.

edit: removed erroneous error information