Firefox-Hilfeforum

I keep the "Recommended by Pocket" section collapsed throughout most of the workday to prevent distractions when opening new tabs. Recently I've found the section can't be collapsed anymore. I know that I can disable Pocket on the homepage, but I don't want to do that. I still want it available for me to take breaks or when I'm finishing up with something. The collapse feature was ideal for me.

This may sound petty, but it's a real issue. I would rather stop using Pocket than let it distract me all day. I could write a bookmarklet to deal with it, but not everyone has that option.

Is there still any way to toggle this section? If not, why was this feature removed, and can this feature be brought back?

I tried to register at link text and when I entered my email addy it told me that email address is already in use. I tried my secondary email addy and was told same thing. I don't remember username and for that matter, don't remember a previous registration. So how can I contact admin at site or who do I contact to resolve issue or what do I so now?

Hi,

during maintenance of my logins in my password manager I discovered that I still have the login data for a FireFox Sync account. I can login to that account and see my settings, but I actually want to delete the account completely. The problem: The mail address associated with that account does not exist anymore (changed the company). When trying to delete the account (or when trying to add a seconday mail address), Firefox Sync prompts me to enter a verification code that was sent by mail.

I'll never receive that code, as that original mail adress does not exist anymore.

How can I delete that FS Sync account?

Thanks, Frank

I use an online mail account. Recently when I write an email Firefox flags every word as misspelled. Firefox seems to be using a French dictionary thought I set English and Japanese as languages for Firefox to use. How can I correct this?

How can I get a predefined set of tabs to be always available on startup regardless of the last used tabs? I couldn't find this option which is so useful and important for me. So i'm using "restore previous session" but this is not what I want and sometimes it is also zeroed so I need to reopen all the tabs I need from scratch...

Hi,

While using Firefox just now on Windows 7 as a limited user, it crashed. So far as I'm aware, my version was up to date as of yesterday or so.

When I reopened Firefox after the crash, I checked the About menu item which said that Firefox needed to be restarted to be updated. Doing so disabled the program and I cannot open it.

So I downloaded the installer thinking that I'd have to do a clean install. When I ran "Firefox Installer.exe", it said that Firefox needed to be updated and said it would do that. I have tried that twice now, and both times the updater got about 75% through and just died. I still cannot access Firefox and when I try to run it through the Start/Run menu, I get a message saying that "Windows cannot access the specified device, path, or file. You many not have the appropriate permissions to access the item". I have tried looking in C:\Program Files\Mozilla Firefox and can see firefox.exe, but it will not run and gives me the same "Windows cannot access..." complaint. I tried running it as administrator, and got the same complaint.

I have copied the contents of install.log into the troubleshooting information area below on this page. I tried to copy installation telemetry.json into the same form, but it wouldn't paste into the box and opened a new tab instead.

At this moment, I don't see a way around doing a clean install. That will be a pain in the ass as I had a lot of context open, and would rather not have to reconstruct that, but I see no choice at this moment.

Any suggestions that you have will be greatly appreciated.

Greg

While attempting to do a clean install, I started to uninstall Firefox and was given a message saying something like "Firefox must be restarted complete an update." I tried to cancel the uninstall but could see no way of doing so. I closed the control panel item and I restarted my computer. Firefox came back up and now says that it's up to date.

Perhaps the installer really was finished but neglected to tell me a restart of the computer was required. I'm quite certain that no such message was given and Task Manager told me that the installer was no longer running after what appeared to be two failed attempts to update Firefox.

I'm still confused by what happened, but am happy to report I can now drive on (93 minutes later) and my context wasn't lost. ;-)

when I'm on Yahoo and open a site to read that contains pictures the main picture at the top of the story will open ,but down the screen as you read other pictures will appear but won't load ,they show as gray boxes . Is there a setting I need to change to correct this ?

So I had a crazy number of bookmarks, many duplicates. I did a major cleanup of dupes. I now see about 20 "other Bookmarks" folders in my MENU. I tried consolidating them, moving their order in the list, deleting, etc. The act like a ghost in the machine.

Lots of strange behavior: If I drag to reposition, it makes a duplicate, they multiply on their own....

I use my sessions and wonder if it somehow related. I don't want an others bookmarks showing up in my list, I'm grouping via folders according to what i want to see, and other bookmarks ain't it. Especially unruly multiples of such. All I have found was how to hide on the bookmarks toolbar, which I do not like, nor use.

Thank You Kevin

I was encouraged by Firefox to do a Refresh today, I sincerely, sincerely regret it. Afterward, I've tried all I can to restore my logins, etc., but nothing is working!!!!! Every time I close and reopen, NOTHING IS SAVED. I read and tried out all the troubleshooting methods of restoring my data, but for some reason nothing works, once I close and reopen.

since installing Firefox 92.0.1 (64 bit) my bookmark menus have a bigger font and much bigger interline spacing which looks horrible. Can it be put back the way it was in Release 89 please?

Hello,

I have attempted to follow the import steps, select the three lines (top right corner) > Passwords > Click on the three dots (right hand corner) > Import from another Browser > Safari. However, it only shows the Bookmark data to import. I would appreciate any input on how to import the login and password data from Safari to Firefox, please.

• Bulleted list item-Running the latest version of Firefox 92.0.1.(64 Bit)
• Bulleted list item - Running Version 15 of Safari.

I open Firefox and have a blank page. Can't open settings, options, go to any websites. Other browsers work. Tried reinstalling, restarting computer.

I try to use Troubleshooting mode BUT Firefox doesn't close properly. If I close it with X but it still shows as running in Task Manager and things like Uninstall/Re-install and re-opening Firefox won't work until I terminate one of the two running processes.

Worth noting is that when I re-install/re-download, when the installation process finished, I got a "vcruntime140_1.dll was not found" message.

It stopped working after I installed the NET framework that League of Legends requires.

After setting up my laptop, I had to set downloads to go to my D drive. Could this have impacted Firefox if it tried to update after this change? AFAIK, all files were+are in my C drive that are involved with Firefox, just trying to provide all the information that I can.

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1352314. Please follow up there, thanks.]

Thanks Cor-el for replying with advice on how to use about:config to ensure the screencapture was toggled correctly. It wasn't and I corrected that. Now I have the icon in the toolbar and on the right click menu but when I attempt to use them all I get is a popup menu with a large black X in it and nothing can be done with it. Also, on the toolbar items that are added to it all appear in the overflow and there is no way of getting them to appear on the screen by reducing the size of the search bar. I've been using firefox ever since it first appeared and I've never had problems like this before.

I recently ran an AVG cleanup operation. Afterwards almost all of my bookmarks no longer linked to their respective websites. I relinked the ones on my toolbar, but none of the other bookmarks are operative.

I uninstalled Mozilla VPN after poor performance. Now Firefox will not connect to the web although other browsers work (Edge). A new tab page loads but without any news, etc. I have uninstalled Firefox and reloaded it several times without effect.

When I click on a link in Thunderbird to open in Firefox, I get the following error.

XML Parsing Error: undefined entity Location: chrome://browser/content/browser.xhtml Line Number 760, Column 13:

           <toolbarbutton id="UITourTooltipClose" class="close-icon"
</pre>
^
I am unable to resolve the issue. Is there a fix for this error?
Thanks in advance.
Bill