Firefox-Hilfeforum

I recently had to reinstall windows, and then reinstalled firefox. When I synced firefox settings, and transferred all of my passwords. On the computer I transferred the passwords to (new firefox download on new installation), it states (in firefox security section) that all of my passwords were used on the date I did the sync. I am wondering if the sync made it look like I used the passwords on that date, or if the party that did the reinstall (a local computer store) tried to hack my accounts and passwords. I am changing the most sensitive account passwords, but there are so many passwords it would take me many hours to do so. If someone can confirm that the sync made it look like the passwords were used to access the accounts, but the accounts were not actually accessed, I do not have to worry. However, if the sync process does not make it look like all of my passwords were used, then I need to be concerned about my accounts being hacked. If someone can help me with this I would appreciate it.

After the recent Firefox 115 update, I tried to sync my tabs and access the mobile tabs in my PC but it was not working... It was showing an old synced tab list.. I tried multiple times and nothing happened... So I logged out of my account and logged in again but this time I couldn't login... So I uninstalled my Firefox app and installed it again but it still didn't work.

What happens is... I use the login button in sync feature... It shows to scan a barcode from pc or through email (i tried both)... I use my PC to login in... It logs in but as soon as I go back or open the firefox app again... It goes back to the same login again mode... I have tried it multiple times... This is all shown in the pictures given below.

What’s causing this and how do I solve it? Some feedback will be helpful as I can't use my mobile and PC properly... All the addons, preference are gone for now.

I have been using my pc since forever. I will be borrowing my families laptop for studying and work, and i would like to transfer everything, even my layouts, tabs, plug in settings etc etc from my old pc to this laptop. Is this possible in a simple straightforward way? Also. Can i have my tabs always be synced between 2 out of my 3 devices? Lets say i am studying on a field, and have opened 10 tabs about the subject. And the time that i have to leave the house comes. I wouldnt like to have to reopen each and every tab from my laptop. I would like to just press the broswer, and have everything be the same way as it was with my pc

I've reset my machine and set Windows 10. When I logged in to my Firefox account and synced data, it didn't sync with old bookmarks. I've Firefox app in my phone and it has all the saved bookmarks. Is there any way that I can restore my previous bookmarks in to my laptop? Any way to sync from Phone to Laptop? Now if I sync my phone it will lost data as well as the syncing device my laptop has none of them. Please help me.

Namaste beautiful and wonderful community (the best kind of people),

I am writing this with a heavy heart, after having spent last 9 hours trying to work this out, and finally realizing that I have been permanently locked out of Firefox.

I have been a Firefox evangelist for the last 15 years: using, popularizing, and installing Firefox in hundreds of machines (if not thousands). I have also spent hundreds of hours in organizing and participating in Firefox popularization programs in my college and elsewhere. Apart from this, I have also worked for popularization of ancillary Mozilla software like Lockwise, Mozilla VPN, Thunderbird, BugZilla, Firebug etc.

I have always downloaded Firefox and logged in to sync as soon as I was issued a new device at my work. I have also always encouraged everyone else here to use it.

I got issued new laptop today. As usual, I downloaded Firefox and tried to sign in. I had forgotten the password. When I went to reset it, it warned me that all my data would be deleted.

In panic, I rushed home and checked the Firefox accounts password on my personal desktop (it has Firefox signed in since more than 5 years). It was an older password (screenshot attached).

Then, I tried to change my password from my home PC. The Firefox accounts website keeps asking for my current password (even though I am logged into Firefox sync).

I tried and re-tried everything that came to my mind, but to no avail.

I was always acutely aware about the critical importance of my Firefox account. So, I always made sure to save the Firefox account password within Firefox every time I signed in. However, when the sync started, the new password was always replaced by the old one from the server. This is the reason why my home PC doesn't have the current password (screenshot attached).

Is this the end of the road for me? I cannot bear the idea of deleting all my data. The Firefox history is the history of my life.

Please guide if there is a way out. I am hoping against all hope.

It was beautiful while it lasted... :( :(

My saved logins vanished with no action on my side. I didn't delete any bookmarks or logins or anything Firefox related. I just try to login to a website and it there is no saved login prompt, I look and find all my passwords deleted. I hadn't updated FF or downgraded it.

I looked and did not find any solutions on any other help article, No, I did not make a backup of my Firefox, I foolishly trusted FF to work as good as internet edge or chrome. No, "login-backup" had nothing in it.

I've a question about synchronization because I'm confused using it. I thought that my passwords saved in browser on PC will be send to Firefox server and when I sign in on my cellphone they're will be "download" to my phone. But it doesn't work like that. Maybe a month ago i changed a lot of passwords, saved them and synchronized with account using PC. Now, when I install Firefox and sign in to my account on my mobile, passwords (old versions) was send from my phone to the Firefox server and changes made on PC was overwritten by older versions from mobile. What's wrong with that?

Was having trouble with synching pc firefox to my android device. PC logins and passwords were not available on the android. I tried uninstalling firefox on both devices, resynched and then I have lost all of my data and only the synch from the android device (which was minimal) was saved. This was at 9:40am 22/7/2023 Melbourne VIC Australia time.

Can you please help me restore the previous synch as this was an enormous amount of saved info that appears to be now lost.

My synced accounts tab disappeared

I have 2 devices that are linked to my account, a new one and an old one, because the CPU of my old computer is broken, I can only open the tabs on my old computer through my new computer, after a month those tabs that linked to my old computer are all gone. I haven't opened my tab on the old computer in a while and haven't unlinked it, what happened??? How do I open it again???

I have the hard drive of my old computer, and I can access it on my new computer, where are the data/file of my old computer's tabs that were being opened?? (not bookmark)

So I had to reset my entire computer (deleting everything, keys, files, all that) and since I was logged in with my Firefox account in my browser, I assumed all my bookmarks would be synced to the account and I thus forgot to make a file of them before the reset. But when I reinstalled Firefox and logged in, none of the bookmarks were there. For a few days I could still see them on my phone so I clicked sync there in the hopes, they would then show up on my desktop but instead they are now all gone on my phone, too (which is obviously the opposite effect of what I wanted).

However, I can still see the synced tabs of the previous version of my desktop Firefox, which gives me a glimmer of hope that my bookmarks from that version aren't completely gone yet. But I have no idea if there is any way to access them, which really frustrates me. Is there a solution for this? Those bookmarks were very important to me.

Hello, Ever since I started using the Firefox’s account feature (at least a year ago) my passwords don’t sync between devices (windows, iPhone and iPad). The first time I install FF on another device it will sync but all new passwords will not show on the device. I always use the latest FF on all devices.

I've read on the forums that this has to do with the Master Password on desktop, is this correct? Do I have to remove my Master Password on desktop, logout and login on my phone and eventually set the Master Password again on desktop each time I want the passwords to sync?

Thanks

When I pull up by Firefox app, it gives me a message (Not secure) I tried troubleshooting, but no luck. I can get into my save bookmarks, but I cannot search for new websites unless I go into google.

Hi When I choose to delete all cookies and site data when I close Firefox, this gets synced between all my PCs. The Exceptions for what sites not to delete however do not get synced. How can I fix that. Regards.

I have some search history results [not overall browsing history] of which i have tried repeatedly to delete via Shift+Del however even when i delete the history results while synced, they keep reappearing every time i log back in to sync my current data no matter how many times i try to delete them, if i could purge my synced data from the cloud [without purging what's already on my device] and upload a fresh batch of data to sync i would do it however the option does not exist so i need help on how to purge these search history results permanently, assuming the problem is not on your end.

And i have already deleted the results pages from my browsing history, so the issue couldn't be there from the start.

H>i. I have installed Firefox 116.0.3, in two different machines (Linux and WIndows). To keep my info sync, i´ve installed syncstorage in a third PC. When I try to sync the information, however, none of the machines can sync the information.

The latest log (according to about:sync-log) is as follows:

1693378810153 Sync.LogManager DEBUG Flushing file log 1693378810157 Sync.LogManager DEBUG Log cleanup threshold time: 1692514810157 1693378810167 Sync.LogManager DEBUG Done deleting files. 1693378810324 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428717041 Sync.SyncScheduler DEBUG Woke from sleep. 1693428717406 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1693428717406 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1693428717414 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1693428717416 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1693428717417 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1693428717428 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428717475 Sync.Service DEBUG User-Agent: Firefox/116.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.118.0.20230815173142.desktop 1693428717475 Sync.Service INFO Starting sync at 2023-08-30 21:51:57 in browser session 9xdvm_Otcpwk 1693428717476 Sync.Service DEBUG In sync: should login. 1693428717476 Sync.Service INFO User logged in successfully - verifying login. 1693428717476 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1693428717476 FirefoxAccounts DEBUG getOAuthToken enter 1693428717476 FirefoxAccounts TRACE getCachedToken returning cached token 1693428717476 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1693428717476 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1693428717477 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1693428717478 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1693428717478 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428717478 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1693428717478 Sync.SyncAuthManager INFO Getting sync key 1693428717478 Sync.SyncAuthManager INFO Getting a sync token from: http://192.168.0.11:8000/1.0/sync/1.5 1693428717478 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1693428717478 FirefoxAccounts DEBUG getOAuthToken enter 1693428717479 FirefoxAccounts TRACE getCachedToken returning cached token 1693428717479 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1693428717479 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: http://192.168.0.11:8000/1.0/sync/1.5 1693428717479 Services.Common.RESTRequest DEBUG GET request to http://192.168.0.11:8000/1.0/sync/1.5 1693428717880 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428718635 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/attached_clients 1693428718914 addons.xpi ERROR System addon update list error Error: Failed downloading XML, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error 1693428718915 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1693428718915 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]"} 1693428718916 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]"} 1693428718917 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/attached_clients failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1693428718917 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479" data: no] Stack trace: onStopRequest()@resource://services-common/rest.sys.mjs:479 1693428718917 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 request()@resource://services-common/hawkclient.sys.mjs:231 1693428718917 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get statusText :: line 631" data: no] Stack trace: get statusText()@resource://services-common/rest.sys.mjs:631 request()@resource://services-common/hawkclient.sys.mjs:239 1693428718917 Hawk DEBUG (Response) /account/attached_clients: code: null - Status text: null 1693428718918 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _maybeNotifyBackoff()@resource://services-common/hawkclient.sys.mjs:308 request()@resource://services-common/hawkclient.sys.mjs:247 1693428718918 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _maybeNotifyBackoff()@resource://services-common/hawkclient.sys.mjs:308 request()@resource://services-common/hawkclient.sys.mjs:248 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get statusText :: line 631" data: no] Stack trace: get statusText()@resource://services-common/rest.sys.mjs:631 _constructError()@resource://services-common/hawkclient.sys.mjs:114 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 _constructError()@resource://services-common/hawkclient.sys.mjs:115 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 _constructError()@resource://services-common/hawkclient.sys.mjs:116 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718919 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _constructError()@resource://services-common/hawkclient.sys.mjs:122 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718919 FirefoxAccounts ERROR error GETing /account/attached_clients: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]","message":null,"code":null,"errno":null} 1693428719758 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1693428720236 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428721400 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428722533 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428724388 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428725027 Services.Common.RESTRequest DEBUG GET http://192.168.0.11:8000/1.0/sync/1.5 failed: 2152398861 - NS_ERROR_CONNECTION_REFUSED 1693428725028 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725028 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1693428725028 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428725029 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725029 Sync.Service DEBUG verifyLogin failed: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725029 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1693428725029 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428725030 Sync.ErrorHandler ERROR Sync encountered a login error 1693428725030 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1693428725030 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1693428725032 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1693428725032 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.sys.mjs:1039:15) JS Stack trace: onNotify@service.sys.mjs:1039:15 1693428725033 Sync.Service DEBUG Not syncing: login returned false. 1693428725033 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

In my WIndows machine, i've already deleted the profile folders and rebooted my Firefox Sync password, to no avail.

Looging at the log, is it possible to perceive something that I am not perceiving? Thanks in advance.

I wish to add a new PC to devices I am currently syncing (a "legacy" PC, a laptop, my iPhone). I can confirm from the legacy my correct password and can log in using it. I have installed the up-to-date Firefox on the new PC. When I attempt to log in to Firefox/sync on the new machine, it will not recognize the confirmed password. FYI, this is a new password created Aug 23. The new machine runs Win 11, the old Win 10.