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I Lose my sync data in firefox !

Hello, I received an email from you asking me to change my Firefox password for account security reasons. When I changed it, all the data synced in Firefox with my email … (Lesen Sie mehr)

Hello, I received an email from you asking me to change my Firefox password for account security reasons. When I changed it, all the data synced in Firefox with my email was deleted. This upset me greatly because I lost important data and saved websites. Please restore the deleted data. Thank you.

Gefragt von Abdullah Moabaraki vor 5 Monaten

Letzte Antwort von Kiki vor 3 Monaten

Can't enable 2FA on Mozilla account

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the bac… (Lesen Sie mehr)

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)

However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

Gefragt von Joni vor 3 Monaten

Letzte Antwort von Kiki vor 2 Monaten

Somebody is trying to set up account using my g-mail account

I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm an… (Lesen Sie mehr)

I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm and I just delete the message. I keep changing my password.

Gefragt von GailW vor 3 Monaten

Letzte Antwort von Kiki vor 2 Monaten

Email address

Please help me change my email address. I lost access to the old email i am using as primary. Problem is i cannot make any change to my account without changing my prima… (Lesen Sie mehr)

Please help me change my email address. I lost access to the old email i am using as primary. Problem is i cannot make any change to my account without changing my primary email

Gefragt von eltonmofokeng61 vor 4 Monaten

Letzte Antwort von jonzn4SUSE vor 4 Monaten

Two-Step Authenticaiton

How does one scan a QR code while using a PC? I thought I had set up Two-Step Auth a long time ago, then I realized I wasn't being asked for a code. After reading the in… (Lesen Sie mehr)

How does one scan a QR code while using a PC? I thought I had set up Two-Step Auth a long time ago, then I realized I wasn't being asked for a code. After reading the instructions, I am very confused on How to SET UP the TWO-STEP authentication code.

Why do I need to use a 3rd party app to set up Two-Step?

Thanks for your help, Rhon

Gefragt von Rhonda vor 3 Monaten

Letzte Antwort von Kiki vor 2 Monaten

Can't setup Two-step authentication on my account, getting stuck on confirming backup code

Hi! I'm unable to setup my Two-step authentication on my account. Everytime i do it i do the following steps: Click to add Two-step authentication Scan the QR code with… (Lesen Sie mehr)

Hi!

I'm unable to setup my Two-step authentication on my account. Everytime i do it i do the following steps:

Click to add Two-step authentication Scan the QR code with Ente Enter the code that is generated Download and copy the backup code Enter the copy code

Then i get the following message: "There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over."

Must have done this like 5 times now and it's always the same. I have checked that the clock it set to automatic. I have tried 3 different computers and 1 phone, it's always the same.

What can i do about this?

Gefragt von Simpan vor 3 Monaten

Letzte Antwort von Kiki vor 2 Monaten

Authentication Not Working

Hi, i am trying to upload a Firefox extension, it is my first one and i am trying to upload it. I however cannot get it to work as the code my authentication app does not… (Lesen Sie mehr)

Hi, i am trying to upload a Firefox extension, it is my first one and i am trying to upload it. I however cannot get it to work as the code my authentication app does not work. I have tried several authentication apps but i am always returned with the same error message whenever i enter in my code. "Invalid two-step authentication code". Is their a fix to this, so far i tried using google authenticator and DuoMoblile. Thanks

Gefragt von jyoushiv vor 3 Monaten

Letzte Antwort von Kiki vor 2 Monaten