Forum der Gemeinschaft Firefox

I keep getting emails warning me that my Mozilla account and data will be permanently deleted on Monday, Nov 24, 2025 unless I sign in to my account. I have responded to these warnings by signing into my account numerous times. I'm logged into my account now, as a write this on the morning of Sunday, October 23. The log of my recent Mozilla account activity confirms that I logged into my account on July 5, October 2, November 20, and November 21 of this year (2025). Besides logging into my account, I recently added information to my profile, including a secondary email, a picture, and a display name. Yet I still received a "last chance" email from Mozilla on Saturday, Nov 22, 2025, at 10:45 PM warning me that my account and data will be permanently deleted on Monday, November 24 (please see attached image). I'm concerned that my recent Mozilla account logins are not being registered, and that consequently my account and data will be permanently deleted tomorrow despite my efforts to prevent this by logging in several times and even adding information to my profile. Please stop this from happening or instruct me on how I can stop this from happening.

Thank you, from Kirk Brown.

I returned a phone that I had for 2 weeks (the phone was a Motorola G Stylus 2024, if that's even relevant), and while I did a factory reset on the phone before returning it, I am worried that my Firefox account information is still accessible through the device.

One reason why I am worried is because, when looking at synced windows open, *everything* that I had open on there was open and accessible through my account. Another reason that I am worried is because I did not log out on the device before returning it to my local Best Buy.

It'd probably be impossible to track down the exact phone that I had, but can anything be done? Should I redo my log-in password for Firefox (or even all the sites that I used on that phone) or am I worried over nothing?

received an email that went to spam that my account will be deleted if I don't sign in or use Mozilla by Oct. I use Firefox every day. Is this legit? What do I need to do to keep mozilla

what is my full email????? I have gone thru seems millions of times thru the instructions ? Gave someone my password for Mozilla/Firefox...have never yet received remainder of email : atwellb@ WHAT ?

Hello Support,

I noticed when I used "bing" to search mobile web sites, it would not open pages unless I pressed F5 to refresh the page? In some case idmobile.co.uk would not work or open the page?

So I decided to change the browsers search tool and chose "duckduckgo". I then noticed at the top of the web page that it says firefox was being managed by my "work account".....? I really don't want my work to see or even manage my personal firefox account, and I would like to know, how I can stop work from accessing firefox please? Afterall I never set it up for work use, as this is my perosnal computer and nothing to do with work at all?

Perhaps you can advise me what best to do.

I look forward to hearing from you.

Many thanks

Kind regards Stuart.

I need to know if there is an account possibly: [email address] or [email address] or anything with my name Kathleen (aka Kathy) Higginbotham. I'm in an old Windows configuration. I have now switched to MAC and I still see files that read : Firefox password manager ext. Please help me to delete this account ASAP. If there is a paid support option, that's OK with me.

Thank you,

Kathy Higginbotham

Apparently y-all aren't to smart to understand the your customers do change their telephone numbers and email address from time to time. It appear to be to smart to have instruction to alert you customers to the location of the forms to be used to change passwords, customer names and email address. ya think?????????????

Can't find any way to cancel Mozilla VPN. It is not working. Cannot find ANY help to resolve the issue. It hasn't worked in over a year, and it just renewed. Not really wanting to pay for something that is not working, and has not worked for over a year, and there appears to be no real help to remedy this problem. Pretty easy request... I want to cancel, and would like the refund (30 days that you advertise, and be done with Mozilla. Please make my day and cancel this subscription and refund my money.

Thanks!

Trying to add a secondary email, change password, two step verification or basically anything that requires a confirmation code beyond logging in do not work. I keep getting codes in my email, enter in the dialog box, click confirm and...nothing happens. no loading icons or error messages. no indication that anything is happening. dialog box just gets stuck and doesn't do anything.