Forum der Gemeinschaft Firefox

Trying to set up Firefox on new computer. Haven't used log-in for years. My email account is closed. So code is sent to defunct email. How can I get access to my account so I can change my email address and get Firefox synced to my new computer? PS- you'll have to email me a solution at new address: [edited from public community support forum] @pm.me

144.0.2 firefox version has an issue with bookmarks keep, they keep dissapearing & i have to use firefox fix from uninstall option to restore. unable to use email links as it requests that i close firefox window before it can open links, when i do this all bookmarks are gone & i then have to start again. I'm running win11 25h2 with all updates done both chrome & edge are not causing issues

After updating to the new version all of my open tabs & Bookmarks have disappeared with no option to recover. Additionally, all of my saved passwords for the various tabs I use daily no longer auto-generate with just a couple of clicks of the mouse.

A few days ago (today is November 9th 2025), my PC restarted itself while idling and when I got back, all my bookmarks in Firefox were just gone. The bookmarks toolbar, which I use constantly, was also gone. Furthermore, I can't even create new bookmarks. And I mean of ANY sort. Doesn't matter if click the little bookmark star when I'm on the page I want to save, or if I manually try to type it in by right-clicking the toolbar and choosing "Add bookmark..." None of it works!

I tried going to "Manage Bookmarks -> Import and Backup -> Restore" where I see 12 restore points. I've tried them all, but I get the same message every time: "Unable to process the backup file"

I've searched the Mozilla support articles and have only found one other entry from a person who seems to have had the same problem, here: https://support.mozilla.org/gl/questions/1504803

This person managed to solve it themselves by using the "Refresh Firefox" option, so I tried that, but it didn't work. The only thing I got out of it was losing all my extensions. I had been warned about that beforehand, so while it's a little more than just annoying that I've lost my Avast! Password Manager, which had a LOT of passwords I can't remember, not backing that up manually before running the refresh was entirely a brain fart on my own part.

Just to be sure, I've checked my Windows Update history to see if the culprit could be Windows rather than Firefox, but the last one was the 25H2 update that ran on October 17th. If that had been to blame, the problem would have manifested itself much earlier, so I'm fairly certain that has nothing to do with it.

So, two problems to solve here:

1. 1 - How do I fix this bookmark problem?
2. 2 - Is it perhaps possible to restore my Avast! Password Manager?

I would be VERY grateful if someone could help me with this! Like the person in the linked post, collecting these bookmarks has taken me over a decade and they've been used so frequently that - at least for some of them - I don't even remember the URL's of the sites anymore, because I literally haven't typed them in manually for years.

THE ABOVE ERROR MESSAGE HAS PREVENTED ME FROM ACCESSING 3 WEBSITES - PaddyPower, Ladbrokes, & UK National Lottery. None of the suggested remedies has had any effect. Can you fix it?

Hello Firefox Community,

I’m facing an issue with my restaurant-related website Bojangles Menu with Prices—https://bojanglesmenuprices.us. .

When I search for my website in Firefox or share one of its pages through the browser (for example, by copying the link or sharing via email/social media), the preview doesn’t display correctly. Sometimes the image thumbnail is missing, and other times the meta title or description doesn’t appear.

Here’s what I’ve already tried:

Checked the Open Graph (OG) and meta tags on my site.

Cleared Firefox cache and cookies.

Verified that the site preview works fine on Chrome and Edge.

Updated all social and sharing metadata in my HTML.

Is there any Firefox-specific issue or setting that could affect how link previews or shared content are displayed? I’d really appreciate any help on how to make my Bojangles Menu website show up correctly when searched or shared via Firefox.

Thank you! Sonia

My desktop (WIN 11, fully updated) Firefox (reloaded yesterday) does not play well with Google's Blogger. I maintain an open tab on my Blogger account, but that SEEMS to cause freeze-up on all other tabs. THis morning I opened a tab and attempted to sign in to Blogger but a connection to Google never came through. However, when using Edge to open/use Blogger there are no problems.

When trying to upload a file to sharepoint or service-now, I get the following error: You don't have permission to open this file. Contact the file owner or an administrator to obtain permission.

The operation works in other browsers.

I have disabled all extensions and add-on's, tried in safe mode, private browsing mode, reviewed Windows security, application and system log files.

I'm not finding anything in the Web Developer Tools either.

Has anyone run into this before?

When I log into a website, say amazon.com, and it prompts me to add a passkey, my only option is local windows machine.

If I use Chrome, I can choose between Google PW manager and hardware key.

Once I save the passkey in Chrome, it works just fine in Firefox.

Is this expected behavior? I used FF for personal browsing and don't really want to move to Chrome.

I clicked on the Google icon and got a screen that said "Gak, that site just crashed" Has been happening periodically with other links. If I restart the computer the problem disappears so I can ask you for help Thanks

Wenn ich Seiten aufrufe (Routenplaner, Googlemaps usw. die auf meinen Standort zugreifen wird ein Standort in Mexiko angezeigt. In Google Chrome wir der korrekte Standort angezeigt.Ich brauche eure Hilfe!

Bei renommierten Firmen werden mit Firefox schreckliche Wortgebilde angezeigt wie z.B. : "Entschuldigen Sie kriegsmann, laß der Inhalt werden geladen" (bei Swisscom), oder Ihr Router ist nicht zuzuordnen Einstellungen sind nur telia möglich.

Schalten Sie Hen Router aus, warten Sie 30 Sekunden, auflagen Sie Sie Herinerein wieder und vert. Sie es-Uneun.