Firefox Support Forum

Hi Firefox team,

I am using an app for JIRA called QTM4J, our problem is that we cannot install the extension in our Firefox browser. As per QMetry support, this is out of their scope already and would encourage to connect with Firefox support. See article https://qmetrysupport.atlassian.net/servicedesk/customer/portal/46/article/3008331790

Looking forward for your immediate response.

Thank you!

I'm running FF 115.8.0esr on MacOS High SIerra 10.13.6. (desktop). I generally sleep the computer rather than shutting down each day.

The problem - If I have restarted the computer or restarted FF, I can play video and audio OK. Mostly I will find that I can still play for a day or so (even having slept the computer). Then they stop. Opening a new window or a private window doesn't help, the only solution is to restart FF or the computer. All the while, I can get the same video/audio to play on Safari, and Apple iTunes is fine too. It doesn't matter what the source is - YT, Spotify BBC iPlayer, BBC Sounds and so on.

Would really like some help on this!

I went to Finance.Yahoo.com to try to look up a fund. After I enter any fund symbol, I get consistently "500 undefined". I used Safari with no problems. Why is Firefox doing this and how to get around this? Thanks.

Suddenly I can no long click through from bbc.co.uk/iplayer to bbc.co.uk/iplayer/sounds. I get a screen with: The page isn’t redirecting properly. An error occurred during a connection to www.bbc.co.uk. I have tried closing the iplayer window, restarting my MacBook Air, and reopening.

Thanks, GD.

I can't get to my gmail account if I go to firefox as a search and enter the single word GMAIL. Before anything else is entered, I end up at my wife's account. Why should that be and how to get to any other email account. I have the same problem with CROME except there it appears to be bound to MY account - the word GMAIL must trigger some fixed, prior established, link that was not intended. The fixed link in Firefox predates 115. I rarely use CROME. The Firefox linkage was very strange, but I mostly accessed MY account via Thunderbird until this also looked like a problem. Is there a way to break this fixed linkage? Thank you

Looking at your guesses, it is 115.8.1 according to my inspection, W7 is correct.

I am using Bookworm 12.5.0 Debian with KDE current and Firefox 115.8.0esr long-term version. All appear current. Spiral Linux is the effective shortcut to the Debian loading in its simplified installation. Firefox opens fine, but the field of display cannot be controlled well. I can use Ctl + 0 to somewhat manage, but otherwise any cursor movement sees the display go crazy. Trying to get the cursor over any point is simply impossible. I am using a different computer now to post this with the virtually identical software. This Intel pad differs from the Beelink Ryzen unit which is the unit going berserk. Is there anything that you can tell me other than the Ctl+0 to modify the operation of the unit. I had swapped out the monitor on the Beelink though I have no idea that the monitor is the problem as I do not have the same issue withDiscover or the desktop or any of the other software. I can open up Konsole and use that or open up OpenOffice or OfficeLibre with no similar issue. Would a different monitor act like that?

I have had no trouble using Firefox for many years and am able to access all/any websites excepting for one which upto a few months ago I had no trouble with. The one that I am unable to access is

  https://www.scc-online.org 

and all I get is the "The connection has timed out.." comment on an otherwise blank screen. I have contacted the webmaster who says that I am the only one with this problem. My neighbour who uses MS Edge has no trouble in displaying the website. He uses the same ISP as I do but uses Windows 11.

The webmaster says that it might be that I am using Windows 7 64bit and that Firefox cannot handle this particular website. Alternatively he suggested that my ISP was the cause of the problem although I have been using the current ISP for over 20 years and have never had this type of problem.

I have three computers all with Windows 7 and Firefox and they all have the same problem.

Is there any help available for me as the information on the "website" is important and I do not wish to have to go to my neighbour to view the website?

Les Sondheim, Parksvville BC, Canada

I was having some issue by picking up my laptop and pressed some buttons on the right side of the keyboard. Then I saw for a second an notice screen on the right. Low in the firefox screen. But I didnt recognize what it said to me.

Now my back key doesnt work to go back on pages. It work before

So now I got an likely screen when I picked up my laptop and press down some keys

When I press the back button on the keyboard it says in an little notice window that dissapear after 3 seconds.

Use / to search on the page.

So I think I could been pressing some key combination to disable or activate how my keyboard should work in firefox.

So I wounder how to reset all settings and configurations in firefox to standard

Just what they title says. If I launch Firefox and immediately click in the URL bar to type in a search, instead of preventing the page URL from appearing, it adds it after my cursor once the page has loaded. For example, if I launch Firefox and immediately start typing "weather in my area" it becomes "weather in my areahttps://www.youtube.com/feed/subscriptions".

This is a mild frustration, but a persistent one. It must be possible to fix, because other browsers (Chrome) are clever enough to not add any text once the user clicks the URL bar. What can I do to stop this from happening?

The Firefox browser now displays the website "chaturbate.com in an Asian language, appears to be Korean, since updating the browser. It should display in English. How can I change this? Thank you.