Forum der Gemeinschaft Firefox

Is it a known issue that opening JIRA web pages immediately crashes and closes the Firefox browser on Windows 11. It never happened on Windows 10 however due to Windows 10 end of life we've been forced to upgrade at work. Now this crashes on a key webpage (we're software delevelopers). So we might have to change to Chrome which I really don't want to do. It would be great if you could find any or many crash reports I've filed and fix the issue.

I've copied the crash report info here in case its of use.

AdapterDeviceID: 0x2216 AdapterDriverVersion: 32.0.15.6614 AdapterSubsysID: 0000000c AdapterVendorID: 0x10de AvailablePageFile: 115913166848 AvailablePhysicalMemory: 101009371136 AvailableVirtualMemory: 138522275762176 BackgroundTaskMode: 0 BuildID: 20250918214338 CPUMicrocodeVersion: 0xa20120a ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1758883843 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758532709 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft 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Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. GPU-#2: AdapterVendorID2: 0x000a, AdapterDeviceID2: 0x000a, AdapterSubsysID2: 0000000c, AdapterDriverVersion2: DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 388 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1758883835 SubmittedFrom: Client SystemMemoryUsePercentage: 26 TelemetryEnvironment: 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Throttleable: 1 TotalPageFile: 157748588544 TotalPhysicalMemory: 137347493888 TotalVirtualMemory: 140737488224256 URL: https://wbiegames.okta.com/login/login.htm?fromURI=%2Fapp%2Fatlassian%2FexktlzilshEhIAVG90x7%2Fsso%2Fsaml%3FSAMLRequest%3DjZJPj9owEMW%252FSuR7YsckQCwCSpdui7Rt0cLuoZdqcAxYODb1OLu0n77hz6LtoahX%252B838nt6b0eTQmOhFedTOliRNGImUla7WdlOSp%252BV9PCST8QihMXwvqjZs7aP62SoMUTdoUZx%252FStJ6KxygRmGhUSiCFIvqy4PgCRN774KTzpCoQlQ%252BdKg7Z7FtlF8o%252F6Klenp8KMk2hD0KSqGjJBAMIGqwiXQNNW6jLZVgzArkbiKdtUoe95RHflykHGTOevFwDSzOgKsY0kEdr3leMFXzbMUyEk0719rCaewKe11ptTk6TtwuwAkG%252Bz294qk67IL5rQ1uP25n1fOngh0GFNHRI5lEs2lJfsh0PZDABzyVRZYVvTVb5f1eneeM86HK%252Bp0MsVUziwFsKAlnPI9ZEfP%252BMmUiZyLjSd4vvpNofonqg7bnCm7lujqLUHxeLufx%252FNtiSaLntyo7AbkUJ050%252F76x24vhrSYyvlHKcRH9n%252BhH9L2N6zV97biz6dwZLX9FlTHu9c4rCKokwbeKRPfONxD%252B7TRN0tOL7mgnqVANaFPVtVeIhI4v3L%252FvdvwH%26RelayState%3D4ef7c7ad-ccae-4061-8cb7-8436c018fab9 UptimeTS: 83.24744 UtilityProcessStatus: Running Vendor: Mozilla Version: 143.0.1 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AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025, 12:16 pm View this happens at the most annoying time, I have submitted the crash reports as advised.

Mozilla Firefox began to crash all the time; crashes happen almost every ten minutes, and it happens with every site. It still lasts about for several weeks. I tried to reinstall Firefox; I updated my drivers for my computer; I cleared cash and history in the settings; I tried to delete some files from Firefox's folder. All these things did not help. The crashes may happen with any site, and it can happen any time. I have no problem with memory shortage. My system consists of Ryzen 7 5800x, Radeon RX 7800 XT and G.Skill Flare X (for AMD) DDR4 2x16Gb.

I GOT TIRED OF FREQUENT FIREFOX CRASHES (C0000005) IN BOTH THE 64-BIT AND 32-BIT DESKTOP VERSIONS. I HAVE BEEN USING THE 64-BIT VERSION IN WINDOWS 11 (I HAVE A HIGH-END SAGER LAPTOP WITH 32GB RAM. I INSTALLED THE FREQUENT FIREFOX UPDATES BUT THE PROBLEN PERSISTED EVER SINCE VERSIONS 42X WERE RELEASED. I TRIED THE 32-BIT VERSION BUT THE PROBLEM PERSISTED. FINALLED, I TRIED THE DEVELOPER VERSION: NO MORE CRASHES! I READ THE RESPONSES FROM YOUR CLUELESS STAFF TO OTHER CUSTOMERS WITH THE SAME TROUBLE. THIS IS NOT A WINDOWS ERROR; THIS IS A FIREFOX APPLICATION ERROR. MAYBE SOME OF YOUR FIREFOX DEVELOPER CODERS SHOULD ASSIST THE 32-BIT AND 64-BIT DEVELOPERS. OR, DUMP THE VERSION 4X CODE AND BUILD ON THE MORE STABLE 39X CODE. ALSO, DON'T BLAME WINDOWS FOR FIREFOX APPLICATION ERRORS. AND...NEVER SUGGEST A WINDOWS REINSTALL FOR FIREFOX ERRORS!!!

First got a msg box from Firefox that my W10 PC had crashed overnite - and I could report it. My PC was back up & looked normal - but when I accessed Firefox the PC crashed - then I got the above error & blue screen and could do nothing on the PC! I restarted again - as long as I DO NOT START FIREFOX - my PC is fine. Help pls! For what it's worth, I happened to open a lot of tabs in Firefox yesterday. Drivers are up-to-date. Vicki

Hi -- I'm getting quite a few page crashes that seem mostly tied to YouTube, although not exclusively. I only recently swapped over to Firefox from Chrome because I was having similar crashing issues with that browser as well. This is after a fresh install of Windows 11 Pro and a number of different benchmark tests (no known issues with CPU, GPU, or RAM).

Since there are so many reports that all seem different, could someone help troubleshoot? I really can't tell if it's a browser problem, maybe something with my MOBO or PSU or other hardware.

bp-8849827b-dbff-4f56-ab32-a00e50251111 11/10/2025, 7:04 PM bp-b9b83d66-9ac5-4eae-9676-367000251111 11/10/2025, 7:04 PM bp-4b8e92c0-0a15-45ef-b8e1-567920251111 11/10/2025, 7:02 PM bp-4c1a61f1-674e-4da0-8921-156f50251110 11/10/2025, 12:21 PM bp-659dc04a-4933-4a3b-919b-3c1c50251110 11/10/2025, 12:21 PM bp-9387464a-bc4e-4217-995a-f457f0251110 11/10/2025, 12:21 PM bp-97bc77f5-3fa3-4623-b48b-d94e90251110 11/10/2025, 12:21 PM bp-47d723e7-4eab-41d1-b97b-410ef0251110 11/10/2025, 12:21 PM bp-58abdc4e-d959-41c9-bf0a-469280251110 11/10/2025, 12:21 PM bp-b593054f-5a6c-4693-82c8-79d410251109 11/9/2025, 6:47 PM bp-13f555f8-c219-4995-b09f-b15440251109 11/9/2025, 2:11 PM bp-91cbf8ab-d793-4781-ba28-0fd030251109 11/9/2025, 2:11 PM bp-5e7db47b-6114-4cc6-a1ac-daaca0251109 11/9/2025, 2:11 PM bp-ef240795-bedf-4c26-91f2-386ba0251109 11/9/2025, 2:11 PM bp-51ec26ab-03f0-4e0b-b199-b2f600251109 11/9/2025, 2:11 PM bp-aef18aaf-1b2e-410e-9170-99fd50251109 11/9/2025, 2:11 PM bp-e5bc73e3-293e-4b3a-8974-e088c0251107 11/7/2025, 1:38 PM bp-85a1ba73-0df8-484b-b9bb-945cc0251107 11/7/2025, 10:59 AM bp-26c84615-670b-49e8-88aa-c26ac0251107 11/7/2025, 10:59

Firefox has been running smoothly for the last 6 months. Recently I started receiving Firefox Crash Reporter dialog boxes when opening the app. The app never opens, but I receive three crash reporter dialog boxes.

What I have tried: Repair Reinstall Deleted every Mozilla folder in App cache and other device locations. Did another reinstall. App never loads and I receive a crash report. Updated Windows. Restarted laptop. Etc. Everything else on the device runs perfectly.

BuildID: 20241209150345 CrashTime: 1734010834 InstallTime: 1734010218 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","mozglue.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CRYPTBASE.dll","bcrypt.dll","crypt32.dll","version.dll","fltLib.dll","ucrtbase.dll","KERNELBASE.dll","bcryptPrimitives.dll","rpcrt4.dll","msvcrt.dll","sechost.dll","kernel32.dll","advapi32.dll","ntdll.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1734010834 SubmittedFrom: Client Throttleable: 1 UptimeTS: 0.0 Vendor: Mozilla Version: 133.0.3 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

I got this new Chromebook, and now I'm having issues using YouTube. When I select a video to watch, a message pops up at the top saying "To play video, you may need to install the required video codecs." I am able to watch the video I selected anyhow, with some minor issues with the picture and its frames I believe, however, when I try to watch a different video, it does not work. Sometimes it will play for a short bit, but will then stop, and start buffering. When I then refresh the page, the video will not play and will only buffer. I am not sure what to do, and if this is an issue with the browser, or the device itself, please help?

Firefox crashes randomly during video playback. I've submitted over 10 crash reports. Here's the two latest crash report (which includes my device's hardware information): https://crash-stats.mozilla.org/report/index/81eb1750-1dd0-490d-9eb1-d3c2c0250224 https://crash-stats.mozilla.org/report/index/6682a7f2-836a-4365-938e-c9ab20250224

I'm on Fedora 41 + gnome, but this issue persisted even in Windows 11, which caused BSOD therefore I made the switch to linux (At least in linux it doesn't crash the whole system, only firefox). If you need any additional information let me know. I can run journalctl/dmesg if required.

I've already tried things like restarting in safe mode (troubleshoot mode), refreshing firefox etc. Didn't work.

Thanks in advance!

I did a "dnf update" on my system yesterday which upgraded firefox from 137 to 138, however I don't think that is the issue because I downgraded back to 137 and removed the ~/.mozilla directory to create a new profile and I have the same issue. So this might be an issue with Fedora. When I started with a new profile after removing ~/.mozilla using either v137 or v138 when I get to the create a master password in settings firefox freezes and I have to kill it. Before downgrading and creating a new profile I first noticed the issue when I went to a site with a saved login and when I clicked on the password box to bring up the saved password firefox froze. Just accessing the password menu will cause it to freeze. Any help/pointers would be appreciated.

I've gone through the various troubleshooting options over the last month or so and Firefox is still crashing constantly for me, even in Troubleshooting mode. The tabs crash when I'm using a Google Doc, YouTube, Discord, doesn't matter the site; I've submitted about 20 crash reports this morning alone and failed to submit several more:

https://crash-stats.mozilla.org/report/index/ced7bd3d-a768-4ada-a473-127fb0250827 https://crash-stats.mozilla.org/report/index/3886acf3-500e-406b-ab03-77b390250827 https://crash-stats.mozilla.org/report/index/bf00f2f0-4d1a-4364-b369-945170250827 https://crash-stats.mozilla.org/report/index/8568b66f-2058-45bd-a5aa-904540250827 https://crash-stats.mozilla.org/report/index/b651d050-ff74-40bd-ae42-1d4230250827 https://crash-stats.mozilla.org/report/index/b5e446ea-ed00-44cd-b68e-61dd80250827 https://crash-stats.mozilla.org/report/index/7febd586-de43-421a-b3c4-87f230250827 https://crash-stats.mozilla.org/report/index/bcc5ba90-f508-4349-aba1-e0baf0250827

Any help on this would be greatly appreciated!

Я так понял, что в файерфокс больше одной вкладки открывать нельзя? Если было открыто более десяти вкладок в браузере, то рано, или поздно они обязательно слетят, без возможности восстановления? Очень удобно... Если честно, то вы- пидарасы... Перед открытием браузера, после обновления, вы выкладываете вкладку об обновлении версии... Вы обязаны выкладывать ссылку на восстановление ранее открытых вкладок. Суки! Восстановите мои, ранее открытые вкладки!!

Endless crashes, going on for months (4-5) and no sign of any fixes. As far as I'm concerned, Firefox is totally broken and I'll have to switch away. It's unusable. A crash every ten minutes.

My Firefox Browser keeps crashing at random times. I was using Chrome previously and it was worse than the Firefox performance. I just installed 128 GB of brand new DDR5 RAM which I tested in windows with no error. I have no malware on my computer currently. I ran all of the usual checks that you suggested with regard to extensions and cache. Here is the most recent report ID that was generated by Firefox:

bp-7c5d5dcf-2fc9-40a3-9659-ff55f0250424

Since a few weeks I have been encountering an issue where tabs in Firefox would frequently crash. I do have various add-ons installed, however I haven't installed any new ones around the time the issue has been occurring. I've been unable to track down which add-on or if any add-on might be causing this.

Trying to search for this issue all I could come up with is that it might be an issue of a faulty CPU. I have an i9-13900KF which has been known to be part of the Intel generation with serious flaws. However I already installed a BIOS update and applied Intel's recommended settings to undervolt the CPU to prevent any issues. This was well before the Firefox tab crashing issue happened. So I'm not sure if it can really be the issue of a faulty CPU, but I've also had issues of other programs randomly crashing recently (like Discord or Steam).

The tab crash can occur on any website, for example Youtube, Duckduckgo, Protonmail, etc. The crash reason always is either "EXCEPTION_ACCESS_VIOLATION_READ" or just "EXCEPTION_ACCESS_VIOLATION". The crash also most of the time (but not always) occurs when loading the page itself or a video / live stream on it. But not when browsing an already loaded page (for example this forum post page I'm writing right now).

Here are some of the crash reports I've submitted:

EXCEPTION_ACCESS_VIOLATION_READ: https://crash-stats.mozilla.org/report/index/60309ae8-8cad-43ac-8b9b-172b10250815 https://crash-stats.mozilla.org/report/index/fecef0ab-d874-4cb5-990b-e49650250815

Rather rare "EXCEPTION_ACCESS_VIOLATION": https://crash-stats.mozilla.org/report/index/114b26fa-4e10-442c-bbd5-406630250812

Could someone help me narrow down this issue? Can it really be a faulty CPU and I need to trade mine in?

Ran into an interesting bug with Firefox since installing the macOS26 Dev beta. Whenever I use command space to bring up spotlight, Firefox become unresponsive, the beach ball will spin. It will only happen if Firefox is in focus when I use spotlight, and only if I am signed into Firefox sync.

I am not sure of a way to help replicate this issue as it seems to only happen when signed with Sync, but I would be happy to provide additional if I can.

I asked this question before and in response to a request upload the crash reports. But have heard nothing since. This is now happening daily. PLEASE, Mozilla, help me (and NBTW I make reg gifts in response to your appeals).