Forum der Gemeinschaft Firefox

I enabled two-step authentication on my Firefox Account by clicking on "Add". Everything went OK. (It was the first time I enabled it. I've been negligent.) The "name" (email) on the token generated by my 2FA App was the primary email of my Firefox Account.

Then I clicked on "Change", and followed through the same steps as when 2FA was "Added". Now, the "name" on the generated token was neither the primary or the secondary email of my Firefox Account ! The name on the token was the email I used as the primary email of my Firefox account back in 2020 ! Despite the wrong name (email), the 2FA code worked fine for signing in. How and why does this happen? What is the intended purpose of the "Change" option?

I fixed the name on the token by Disabling then Adding 2FA again.

A Curiosity?: When I try to sign into Firefox account, 2 emails are offered by Firefox - the current primary email for the account, and the previous primary email for the account. The second email IS in Logins, but not for accounts.firefox.com. The 2nd email is rejected if it is tried to be used. Where is Firefox getting the previous account email from?

Hi Folks, I can't seem to setup MFA via my Mozilla profile. I'm using the Google Auth App on my mobile. Have checked that time is synced correctly. Have tried setting up on my mobile and PC. Shall I try a different Authenticator App?

Getting this error: There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over.

Yes Im on the right timezone, updated on auto sync and have tried multiple 2FA apps.

Mozilla has asked me to 'approve a sign-on'. They've sent me an Authorisation Code but I don't know how to approve the sign-on. What do I need to do, please.

Thank you

The Government has to keep changing. "for our Security". We have accounts with the Veterans Affairs medical stuff for our medical stuff. NOW we had to move to Login.Gov or another website. It was horrible, but I FINALLY got the Olde Marine & Myself 2 Different accounts (i.e. 2 different email addresses) in Login.gov. VA has continued making changes & since Friday I can not get into "My Healthy Vet

i.e. I go through the steps & when I type in the e-dress & password MY PHONE SHOULD RING with a numeric code.  Once I type in the Numeric Code, I can continue to scramble around trying to access our pharmacy or our 'care team' in the VA system.

I watch the screen, nothing happens. I wait for the phone call nothing happens. I look in my email box & there is a message from Login.Gov that a code was sent to me. NOPE.

I have no idea why. as a cat like nosy person, I am always needing to know why. What is wrong? Is it the government & if so forget it as they most likely won't answer the phone. Is it Charter Spectrum? Is it Mozilla Firefox? (whine) I am beyond my paygrade here. Please someone who can talk to olde Phartes... MAYBE this could be SPECTRUM/Charter??? They are a royal pain in the tush. sending mail to spam that is not & ignoring that I tell them it is real; changing font sizes when I am typing; & other crummy stuff.

I am having trouble signing into my account ******@gmail.com. I no longer have an authenticator app account and I used all of my backup codes. I do have a recovery key though. I hope this helps in recovering access to my account.

How does one scan a QR code while using a PC? I thought I had set up Two-Step Auth a long time ago, then I realized I wasn't being asked for a code. After reading the instructions, I am very confused on How to SET UP the TWO-STEP authentication code.

Why do I need to use a 3rd party app to set up Two-Step?

Thanks for your help, Rhon

I've been trying to set up 2fA on my firefox account, the whole process seems to work, I downloaded the backup codes and entered one to confirm and then got confirmation that 2FA was enabled (see screenshot). However, after reloading the page 2fA is shown as being disabled and indeed if I try to log out then in again I'm not asked for a code. I've tried this a couple of times now and it does the same every time. The auth app I'm using is Aegis.

Does anyone knows why this is happening ? Thanks.

[Edit: I just saw that after each time I tried to set it up, in "recent account activity" I add an error saying "Two-step authentication failed" which doesn't really makes sense...]

Hi!

I'm unable to setup my Two-step authentication on my account. Everytime i do it i do the following steps:

Click to add Two-step authentication Scan the QR code with Ente Enter the code that is generated Download and copy the backup code Enter the copy code

Then i get the following message: "There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over."

Must have done this like 5 times now and it's always the same. I have checked that the clock it set to automatic. I have tried 3 different computers and 1 phone, it's always the same.

What can i do about this?

I'm keep receiving mails to verify my account, when I open the link, it redirects me to my Mozilla account but everything seems to be in order and y don't want my account to be deleted. How am I supposed yo verify it? I have Two-step authentication, the Account recovery key, a Secondary email and I even singed in several devices.

Thanks in advance for the help.

I'm having an issue in accessing a website & haven't before. There are 2 e-mail addresses associated w/my account since signing up for Mozilla. Just yesterday it changed after a download & now I'm getting 2-factor set up when accessing one website. Please advise if you have any ideas.

Mozilla - SICK TO DEATH - of a product that has poor or zero customer support. Now like FireFox. Been loyal to this Browser for many years and in return - zero customer support. trying to sign up for THIS crap "help" not from FireFox of course, but from "VOLUNTEERS" so NOT Mozilla/FireFox and they don't get paid to help the company?? Bad biz all around.

Why do I have my time wasted "solving a problem" THAT SHOULD NOT HAPPEN IN THE FIRST PLACE??

"Signing Up" for this "help" group - typed in my email addy, chose a password, then received a "Code" to verify my email. Received ERROR message "Bad Request (400) from FireFox??? asked to be sent a NEW code - did that 3 times - receiving THE SAME EXACT BAD CODE 3 TIMES!! but oh, somehow I'm in to this "help" group anyway. How will I get in again?? or come back to check on answers WITH NO PASSWORD???

Anyone else have this type of deliberate Obstruction method of getting help?? This is NOT even the main issue I wanted to get help.

I cannot access an account anymore due to the fact that I lost access to 2FA. I kindly request that account to be deleted.

Account: Purple_Fish _5374 Account link: https://addons.mozilla.org/en-US/firefox/user/17990535/