Firefox Support Forum

So I just downloaded Firefox update and it wiped out all my open tabs ... very very inconvenient for me! Been using firefox for a long time and that never happened before. Some warning would have been nice.

I use my local ISP for email service and tech support chk'd and there are no current issues with their email service. When Bitwarden is turned on and I open an email, none of the text in the reading panel of the email will show up. The "subject" header is readable, along with the words 'from' and 'to', but no text after them. The entire reading pane where the email text should be is blank. As soon as I turn Bitwarden off, I read read ALL the email text...??!!

Regards, Laurie

Firefox works only in troubleshoot mode, and will not copy and paste, I tried and deleted and re-installed, no change, is there a way to run a diagnostic? . other browsers are fine.

I regularly play Bejeweled Blitz on FaceBook but I cannot use Firefox to play because if I try I get the message to Upgrade to the latest version of Flash. Well Flash has not been used in many years but I still get that message on Firefox. I can easily play on three other browsers without receiving that message. I have switched from Firefox for that reason but I really would prefer Firefox as my default browser. What can I do? Yes, I am using the most current version of Firefox 127.0 (64 bit). My extensions are AdBlock+, Gmail mail checker. That's it. The same thing happens in troubleshooting mode too. I am using Windows 11. Please, suggestions are welcome.

Can you tell me why gmail is recently (within the past 2 months) showing that Firefox has authorized access to my gmail account? It is sometimes showing up as accessing the account minutes before I even log in. It never did this before, but I use a security key to access my gmail account--could this be causing it? The security key mfr says there is no way it can be the key causing this and suggested contacting Firefox. I have reinstalled Firefox and the same thing happens. I have never given Firefox or any other application access to my gmail account. Thank you for any answers you can provide.

The email associated with my account was hacked and I am seeing suspicious activity around it still. So I am changing the email or deleting accounts I am no longer using. However, firefox wants to send a confirmation email to the one that no longer exists for me to change the email on the account. How do I proceed?

Every time I try to make a comment to an article in Yahoo News, it gets rejected. I can't even post the word testing and it gets rejected. Attached is a screenshot.

I haven't downloaded anything recently (at least not that I know of) and for the past two days now every time I open up firefox, the search bar and images glitch white. You can't see what you're typing and when you go to images on google, all of it turns white. It happens to every website I go to, certain things turn white. Doesn't happen with Chrome, just Firefox. I've cleared the cache and data on it but that doesn't do anything. I've restarted my laptop and tried to make sure it wasn't my laptop that was the problem. I'm nervous to uninstall and reinstall cause I don't want to lose my passwords saved here.

Firefox is my default browser...but when i open it.. MSN Browser opens first and i have to 'click' the+ add button to go straight to firefox...why is that happening? I have checked how to stop MSN browser loading from youtube video...adjusting the reg-edit process..rebooted and redone a few times....but still when i click on my firefox app...this is what happens every time?

All of a sudden my web address bar at the top of the screen disappears when I open a web address and I have to push my mouse to the top of the screen to make it appear? Didn't used to do this.

Currently, Firefox opens OBJ files as text. I want to send them to the Microsoft 3D Viewer which is the default application in Windows for these kinds of files. All I can do right now is right click on the file, save the file, then open with the 3D Viewer. I have gone to settings/General then down to applications and I can't add any files there. (Why not?) It doesn't matter if I choose to save or open files, the OBJ file still displays as text in Firefox. How do I get Firefox to send instead of display these files as text?

Hi!

I'm confused by the latest upgrade of Firefox (Version 127.0). It gave me the option to create a new profile or Exit when starting it. So eventually I went for creating a new profile and now my old one seems lost. This is not what I wanted.

When using my shortcut on the taskbar, which I've used for years, it suddenly complained I was using an old version of Firefox. This has not happened for me in decades. I've lived with the Firefox installation on this computer for a very long time and it has smoothly upgraded in the background until now. So what is going on now with this upgrade? Is it a major new version of Firefox that doesn't migrate a current profile?

rgds Christian

Using Firefox on an ancient Dell with XP to run one IP security camera, It may have succumbed to a software glitch. The message now on startup, after an initial failed attempt to load operating system is: C0000218 Registry File Failure. Registry cannot load Hive File, log, or Alt (Corrupt, Absent, or Not Writable)

What do you suppose can be done to de-glithch the os loading routine, so I can keep it out of the landfill.

Thank you, Tony H

I am extremely frustrated with Firefox and it’s printing. This has been going on for quite some time. You’ve been playing around with what was a good and functional printer interface to one that is now a pice of junk! I have been using Mozilla since it was Netscape 2.0

I am running firefox Ver 115.3.1 esr 64 bit on a Dell Desktop running Win 7. In the past I go to a print preview and see how the print out would look on the page. I could also control, my printer functions, like color or black and white, and the quality of the printout.

Today my wife (not real computer savy) started printing several PDF files for compilation into a book/user help package. After she had printed out several articles and well over 20 pages she mentioned to me that the printer wasn’t printing correctly. I asked her what she ment. She showed me. She was printing double sided (to conserve paper). After she went to the printer and looked at the printout they were all wrong. The front side was fine, but the back side was upside down. So when she would put them in a binder, should could the 1st page fine, then flip the page, and you’d have to turn the binder over to read the 2nd page, then turn the binder around again to read the 3rd page.

This isn’t my idea of double sided. It would be fine if I was using a flip chart but not in a binder. So now I’m sitting on over 20 pages of scrap, not to mention how much ink I wasted at about $50/Black cartridge.

I sit down and try to see what she’d done. So I bring up a document, and want to print ONLY page 1 & 2 doublesided so I limit my waste of paper and ink. Sure enough it prints the backside upside down. So I change from flipping long side to flipping short side and try again. Same problem, 2nd page is upside down. I also notice that there is NO print preview, and I can no longer have access to “Printing Preferences” which allow me to change from black & white to color and vise versa, set the quality of the printout. All I can control is Black & White vs. Color, what pages I want to print and portrait & landscape.

I go over to my other desktop running Win 11 and Firefox V 119.0 (64 bit) and try printing double sided. It gives me the same options as Ver 115.3.1 esr 64 bit, AND it gives me a preview screen. So I select double sided printing and it prints the 2nd page upside down. UNSAT!

I’m in this fix because sometime in the past I did an update and you had changed the printer interface. I don’t know when it was changed, maybe before COVID. But it sure hasn’t helped me. So far I’m out over 20 pages of paper, don’t know how much printer ink, and over 3 hours in trying to figure out what’s giong on, then trying to get help, and then having you web sit drop the page I was working on so I lost this posting. Then I got smart and did it in my word processor. All in all a really frustrating day!!

Hope someone has some ideas.

JohnT jblair1948@cox.net

This has been bugging me for ages. Happened on Windows 10 and now on Windows 11.

I start watching some video on YouTube or whatever, decide it's not useful/what I want, stop playing it, close the tab or navigate away, but if my device locks, the controls for this old, discarded video, that I didn't want to watch, are on the lock screen.

I wouldn't mind if it was a video I was currently watching but it's somehow remembering the last thing I started to watch. I can see no hint anywhere else that it's still active in any way at all.

The only way to get rid seems to be to close Firfox.

This is very annoying because it seems you can't watch anything without Firefox remembering it and putting on the lock screen until the end of the session, so it could be cluttering things up all day unless I close everything and (in my case, because of prvicy settings) delete cookies and log myself out of most sites.

I've tried multiple searches but all I've found here is a post about turning off media.hardwaremediakeys.enabled but I don't actually want to do that, I just want Firefox to forget videos when I've closed the tab or navigated away from them.

Elsewhere I found a suggestion to disable dom.media.mediasession.enabled but that setting isn't found.

Any help much appreciated.

I have two questions:

1. Will WASM and JIT be turned on or not affect the operation of RLBox?

I currently have the following about:config settings set to false, I'm wondering if this will cause the RLBox to not function?

javascript.options.ion javascript.options.baselinejit javascript.options.native_regexp javascript.options.asmjs javascript.options.wasm

I hope Mozilla staff will consider listing the operating status of RLBox in about:support, so that it will be clear at a glance.

2. Enabling "security.sandbox.content.shadow-stack.enabled" will cause add-ons to not function properly.

This setting seems to have been around for a long time. Is there any progress on this? Chrome has supported this feature for quite some time.

I would be grateful if you could help clarify this and inform me of the answer.

A few months ago my bank statement from wells fargo stopped showing the information. All I have are the heading and lines... no information. I was told by Wells Fargo it is a security glitch in the Firefox preferences. I was not able to find what they were referring to so I am contacting you for help. Instructions on where to find this would be greatly appreciately. It was something about unclicking encrypted security and that bothers me somewhat.

Hello! Hope you reader are doing well. Sometimes, I'll even dare say most of the time, when I browse YouTube on Firefox and enter a video - it loads fine (currently 😢) but the thing that says what the browser is doing right now - I don't really know how it's called, sorry - keeps showing, and the only way for me to remove it when it's stuck is to refresh the page. It is a small yet annoying problem, and been persistent through Firefox's updates. Thanks for reading and helping to make Firefox the best!

How do I fix this error message? The address wasn't understood Firefox doesn't know how to open this address An error occurred during a connection to www.wsj.com.

   You might need to install other software to open this address.

www.wsj.com isn't the only website where this happens. It seems random on sites. www.youtube.com, www.wellsfargo.com. It all started after the last windows update this week. my other browsers weren't affected. Firefox is my preferred browser. Help me fix this.