Forum der Gemeinschaft Firefox

Thank you for your help. I have two questions and concerns. 1. The title bar of Firefox displays "Original Profile". I've been using it as is, as there aren't any particular problems, but it bothers me, so I'm asking if there's a way to hide it. My second question is: 2. In Firefox settings → Search → Search Shortcuts, unnecessary search engines are displayed. Even if I delete them, they reappear when I change the language in the settings. Is this a Firefox specification? Is there any way to prevent them from being displayed again after deleting them?

Firefox comes up in a large window, covering most of my screen. I can resize the browser window just fine, as expected. However when I close the program, then open it later, the browser window is not the size and position it was in when I stopped the program last, it comes up with a large window again.

I purchased Mozilla VPN (new customer) on February 7th. I canceled my VPN subscription yesterday (February 17th). When I signed up I was told that I have a 30 day grace period to get my money back. How do I get my money back?

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a message saying that "personalDomain.co.uk" is not a valid email address. How can I log into my account which was created using this email address? The email address is valid and active, and I do have access to it.

The MetaMask browser extension is extremely slow and unresponsive when used in Mozilla Firefox. Actions such as opening the wallet, switching networks, approving transactions, or interacting with dApps take a long time or freeze temporarily.

This issue occurs only in Firefox. MetaMask works smoothly and as expected on other browsers (for example, Chromium-based browsers) and all other websites and browser extensions load and function normally in Firefox. This suggests the problem is specific to the MetaMask add-on behavior within Firefox rather than general browser performance.

Impact:

Delayed transaction approvals

Lag while opening the extension

Poor user experience when interacting with dApps

Productivity impact when using Web3 applications

I know you can block it and opt out of the AI options in Firefox, but just wanted to voice my opinion.

We did not ask for it, nor do we want or need it. The bubble's gonna pop soon and then we are stuck with these AI artifacts.

By default the AI options should be blocked/off/opt out. If we want to use it, we'll opt in ourselves.

I asked on 11 January 2026 Help for finding back my cookies. Got an answer by e-mail, but this disn't help to find my cookies and so I cannot manage these. Who can tell me please where I can find all my cookies? Thanks in advance. Regards Theo Koeppen

Hello, Yesterday I opened Firefox and found that websites were loading very slowly, to the point where some websites would time me out. This is only occurring on Firefox, I checked Microsoft Edge, and Google Chrome, they both worked fine. I am running Windows 10, and the latest version of Firefox I have run a clean reinstall and still no dice.

You could make it a simple process to delete empty bookmark tags. Surely you have top computer people working for Mozilla

Or at least get an expert from somewhere to come up with a solution to people that are not very computer savvy. So frustrating. What is even more frustrating I have no confidence that you will not be able to come up with solution.

Moderator note: This question has been edited to correct the formatting.

Just quick question re the recent update relating to Chatbot usage Can multiple Chatbots be active in the sidebar instead of just one. I understand that one will have to select a different Chatbot for a specific task .. i.e. Let's say ChatGPT stay "default" but may want to use Claude for a specific question / task - I assume if so one will then first have to change the active status of Chatbot but icon can be kept in the sidebar (together with another) and then just active / change when required.

Trust it makes sense Thank You!