Forum der Gemeinschaft Firefox

I'm proud to have been a Firefox user for over 20 years, and I've always managed to overcome any obstacles I've encountered.

My only request is that you allow the built-in browser VPN to be activated on desktop computers in Egypt.

Thank you very much for your efforts!

When trying to install Firefox mobile the installation code is being sent to ***@protonmsil.com instead of ***@protonmail.com. Thanks, Bill

• Moderator's note: emails redacted

How to minimize the topmost bar in Firefox?

By "topmost bar", I mean the bar containing, from left to right:

- Any open tabs - "+" (Open a new tab) - Down arrowhead (like a "V") - Empty space - Minus sign - Sign for 2 pages - "X"

The height of this bar is 2 cm !!

Thanks

Whenever I click any link that will play a video in a video playing website such as YouTube, Instagram or TikTok, it will cause the entire tab to glitch out and freeze in on the page it was on before I clicked the link.. The entire tab completely freezes and never unfreezes itself, with the cursor having whatever appearance it had when the page froze, and being unable to click anything. The only thing it can do is type a new URL into the search bar, but the search button/enter bar is also ineffective, so I'm stuck on a frozen webpage unless I close the tab or change to another one. I've tried troubleshooting, fiddling with the autoplay setting and turning off extensions, none of which worked. Any ideas?

I got a notice that an upgrade was available. I choose it and it wiped out all my bookmarks, my bookmark bar and all. Nothing works to recover, I tired going to previous version. That did not restore my system. I will quit using your product forever if you do not restore my settings.

Hello,

For some reason, when I try to sync all my stuff from my desktop Win 11 firefox/duckduckgo system, to my new Win 11 laptop, the only option I can get is to sync with a mobile device.

I had no trouble doing this some months ago with another laptop, but this time I cannot find how to do this after trying for over an hour . . . . . .

Has anything been changed that won't allow syncing with another 'big' device, please?

When I try to attach file via drag & drop, the Firefox always display "Download file" as attachment. I don't know why because it properly worked before. but after some updates, drag & drop is not working.

The version of Jira at my office is not changed for years(v8.12.1#812002-sha1:7c28d59) and drag & drop is working via Chrome, Edge and etc.

Firefox version: 153.0.4 / Windows 11 25H2 26200.9168

Attached are images showing the performance settings and the active extensions in case any of them proves to be responsible for the problem.

Yesterday I noticed a horizontal screen tear when scrolling down through sites like X(Twitter), YouTube, GMail, Reddit etc. I immediately checked my performance options and they were deselected. I activated them again, but this did not solve the problem, I also tried to active some layers in about:config but those were already activated. Checked Nvidia settings too, vsync is on, Edge is not affected, Chrome is not affected, even installed Waterfox to see if only Firefox-based browsers are affected, but that one was OK too.

Last resort was to refresh the Firefox installation from the uninstall utility. After the refresh and all settings/extensions got auto-reinstalled, the screen tear got fixed. I left the PC running over night and when I accessed Firefox again this morning, the screen tear problem was back. However, now, the performance options are disabled, and if I try to enable them and restart Firefox, the options get disabled again.

Would really appreciate it if anyone could provide a solution that does not involve refreshing Firefox daily.

https://accounts.firefox.com/?context=oauth_webchannel_v1&entrypoint=fxa_avatar_menu&action=email&service=sync&client_id=5882386c6d801776&response_type=code&access_type=offline&scope=https%3A%2F%2Fidentity.mozilla.com%2Fapps%2Foldsync+profile&state=lxOkn6sd6-N3G1OsYU2hEQ&code_challenge=weuFT-Sxy3dZMJ8o0LzdHVJ8lKgMcpzxQeTNUoXQy_s&code_challenge_method=S256&keys_jwk=eyJjcnYiOiJQLTI1NiIsImV4dCI6dHJ1ZSwia2V5X29wcyI6W10sImt0eSI6IkVDIiwieCI6ImI1NUdROTg3UlNzY2hWMTVmQ05qd3hTMkN6TE5VSWpBWHZOVzRBMmJLcjAiLCJ5IjoidC14ZDI0c2lPZF9tV3JWWXZTRWRBVFRaWC0zMi1yMWtDY3QycmgxQ3NGVSJ9

Your connection is being intercepted by a TLS proxy. Uninstall it if possible or configure your device to trust its root certificate.

HTTP Strict Transport Security: true HTTP Public Key Pinning: true

Certificate chain:

MIIDVzCCAj+gAwIBAgIJALTLOd8k2gk/MA0GCSqGSIb3DQEBDQUAMGAxCzAJBgNV BAYTAkNOMRAwDgYDVQQIDAdKaWFuZ1N1MRAwDgYDVQQHDAdOYW5KaW5nMQwwCgYD VQQKDANaVEUxHzAdBgkqhkiG9w0BCQEWEHhpYW9taW5nQHp0ZS5jb20wHhcNMTkx MTE1MDE1NzE3WhcNMzYwNDE5MDE1NzE3WjB2MQswCQYDVQQGEwJDTjEQMA4GA1UE CAwHSmlhbmdTdTEQMA4GA1UEBwwHTmFuSmluZzEMMAoGA1UECgwDWlRFMRQwEgYD VQQDDAsxOTIuMTY4LjEuMTEfMB0GCSqGSIb3DQEJARYQeGlhb21pbmdAenRlLmNv bTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBAK7IgFTsi2z35wX9310R xB7AoY+E2nja2t4RhEyul5yZjbOjJ8AESy8xTvdKn/rQYZJuUgpH/tQiWRgTXFax afqoP+43a5j4+7W7Gvqf2rW7J/Y74E1L7dwJvImWdSXRAvLSSvD1L86mmoQ2kyj6 xdR+x5O1xOsRElH3breVgaYTiaxK8fPOVreUkNCBfrxP5Kd/jBDiFxKHaC1zRw9m P71CFjnu1jidbfMTF97tfosNNb0ZWGwXWG8yhjMkMx5knTzrN2ZYHziqLYtiWdAd T/sTP/kvxMZm9nXAC7F8t+IJblCG87PcVyQO6Pj+cknTxwipvTRnOf0rp3iPjVMB 2hcCAwEAATANBgkqhkiG9w0BAQ0FAAOCAQEAw92iPTa2P4ZRy1qjmgTDhS2V2BqW 288VT8Z7bBMpnYdY488iJNkI2H7AhDmaUR9YbzXb3ntf6E7fesZTSsdeDak18Cv/ uakWIEQOAs3RismlOCaQFwP/qyLj7+8l1zOeE2EIWgtYgEBgsML+utfPpaw9XXDk 0hsdLFwPduZGWRXs2gfEgSyW385zvEhYLQmwZTuBMBlhsGgKmNamYvsahr3kTqo3 mvwAxoTmiRQcue9YhX9BnMurt3XxC1oYRqK3TFgV6I+jXwVj9wL4L7In9MGp6InI TQ6YWlxGYZUtUD6BpPGgEyZogpvoX7t/qyHh19I5uZsxg4FKmiDpi4eLrQ==

Hello Mozilla Support,

I would like to request a refund for my recent Mozilla VPN subscription renewal. The subscription was renewed automatically just now, but I no longer use the VPN and did not intend to continue the subscription.

I have not used the service since the renewal. Please cancel my subscription and refund the latest charge to my original payment method.

Thank you for your help.