Forum der Gemeinschaft Firefox

Hello everyone,

I would like to ask for clarification regarding the distribution of Firefox through third-party packaging methods.

As I understand it, Mozilla's trademarks and branding are protected, and in some cases official permission may be required to distribute Firefox under the Firefox name and branding.

Within the Ubuntu Touch community, there is a method called "Crackle" that can repackage existing applications and make them available as installable "Clickable" packages on the platform. One of the applications that has been repackaged in this way is Firefox.

However, this Firefox package is currently not available in the Ubuntu Touch software store because there is concern that distributing it may require explicit permission from Mozilla.

My question is therefore:

Does a project or community need Mozilla's permission to distribute a repackaged version of Firefox through a software store? If so, what would be the correct process for obtaining such permission? Alternatively, if the software is merely being repackaged to provide an installation method on another platform, without modifying Firefox itself, is additional permission still required?

We would appreciate any clarification regarding Mozilla's policies on redistribution, repackaging, and trademark usage in this context.

Thank you for your time and assistance.

The push for more AI is absolutely asinine. Mozilla has been my first and only choice for ages because I trust them to have the best interests of their consumers at heart. This push towards more AI is going to kill the fans of Mozilla. It’s insane that they would read the room with the failures of Copilot among other things and go “yea, sign us up for that.” I understand this is a company driven by profits, but dear god this is a terrible terrible move and I expect the fallout of this decision to be swift and severe.

Chase bank has recently put a front end check that blocks all users with Windows 7 ,8 ,8.1. They have a page that says the browsers need to be changed to ones supported, yet they ignore the version of the browser "Firefox Setup 115.31.0esr.exe" which Mozilla updates monthly for security fixes. Thus they are effectively forcing anyone that bought a computer from 10/22/2009 to 01/10/2023 14 years.

I would like to know the number of users that are using the Firefox Setup 115.31.0esr release so that I can make Chase aware of how many home users they are impacting with this front end block to logging into Chase for our checking, savings, credit cards and mortgages. With some actual numbers they may reverse this problem by simply removing the front end check of windows version before allowing user login.

Without some idea of the potential number of users being blocked from access, they may just continue to ignore us.

And now that Windows 10 is not longer a supported version of Windows, will that be next. Steven Hudson [edited email from community support forum]

I purchased the Mozilla VPN a week or 2 ago and it seems unfair that now it's free and I wasn't informed that it was going to be free, or else I would have waited and not spent 100$. Am refunds possible?

I checked and borh of my Lenovo Chromebooks are running the 2026 version. Neither one will allow me to import bookkmarks . Is there a version I need other than the provided by Google?

Show Helpfulness Votes Chart Revision Status S Editor R Comment

Mar 23, 2026, 3:35:34 AM Current M AliceWyman Image:Fx148DataCollection-OptOut, removed pre-fx136 content

Apr 22, 2025, 3:07:10 AM Reviewed M Kunal Anjankar I have made it simpler.

Mar 14, 2025, 2:12:33 AM Approved M AliceWyman Intro and other edits; collapsible markup

Mar 8, 2025, 6:39:29 AM Approved AliceWyman Related content: Mobile link

Mar 7, 2025, 9:31:52 AM Approved AliceWyman updated link to redirected article

Mar 6, 2025, 8:35:52 AM Approved M Mozinet minor edits, including fixes for serial commas (see guidelines)

Mar 5, 2025, 12:29:49 PM Unreviewed AliceWyman TOC; edits due to redirect of Telemetry article (see discussion)

Feb 28, 2025, 11:31:50 AM Approved AliceWyman for fx136 note: DAU (daily active users)

Feb 27, 2025, 6:30:01 AM Approved AliceWyman How to turn off...Desktop {for fx136}

Feb 26, 2025, 4:46:04 AM Approved M Mark Heijl minor edits (added empty lines) and removed defective wikilink (replaced by template at top of article)

Feb 25, 2025, 12:55:09 PM Unreviewed AliceWyman edits for fx135 and below

Feb 25, 2025, 12:45:54 PM Unreviewed AliceWyman URL-> wikilink; Related content; removed unneeded keywords

Feb 25, 2025, 11:22:13 AM Approved M Dayani Lucia G.F. Added keywords

Feb 25, 2025, 10:28:19 AM Approved M Dayani Lucia G.F. Bug 1931072/ Bug 1931077/ Bug 1931075

Dec 13, 2024, 9:58:31 AM Approved Lucas Siebert Adding Bug 1931077/ Bug 1931075 Dec 13, 2024, 9:34:26 AM Approved MT Lucas Siebert Placeholder Bug 1931072

I wanted to get a refund for the VPN I purchased but the instructions provided on your FAQ [ https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn ] do not work. I have been unable to make a request.

Hello, i am buy vpn yeasterday, but I from Russia and vpn not workng, can you refund money? Connects but there are errors, maybe Russian government blocking this vpn

I purchased Mozilla VPN (new customer) on February 7th. I canceled my VPN subscription yesterday (February 17th). When I signed up I was told that I have a 30 day grace period to get my money back. How do I get my money back?

How do I get into Mozilla settings and make sure Firefox updates are set for windows 11? Also, I need to track a package with UPS today & their website says pop-ups needs to be on. How is that done?