Forum der Gemeinschaft Firefox

I have just restarted my computer following installation of updated software. I find that Firefox has lost all my bookmarks. Are they stored somewhere, and if so how can I recover them?

I've tuned in to Firefox this morning to find that I'm kind of shut out, no access to my usual apps, and required to enact some difficult backing up etc. When I explore, it seems to relate to Windows 10 losing its backup from Microsoft. But I'm running Windows 11, not 10. What's going on? Is this legitimate? If so, why is it complicated and why wasn't it forewarned (by Firefox)?

Firefox updated its version on my iMac desktop two days ago and all my bookmarks are gone. There's a message at the top that says: "For quick access, place your bookmarks here on the bookmarks toolbar. Manage bookmarks..."

All my bookmarks are gone as if they were never there. I have a My Passport Backup hard-drive but I don't know where I can find them and restore them.

Hello and good afternoon. I have a problem with my last session as it doesn't appear, even when I try to do it manually in Settings-History-Import and backup-Restore, it shows me some options of different dates with all my last browser history, but none of them works, it simply doesn't open any of the web pages. I don't have any other profile, and I already tried the troubleshooting too I Hope you can help me. Thanks in advance

i am currently using firefox 153.0. can i restore firefox windows- and tab-structure as in sessionstore.jsonlz4 from a previous.jsonlz4 originating from a previous firefox version?

Hi, All of a sudden, I lost absolutely all of my bookmarks. My PC is running Windows 11. My Firefox account was and still is logged in. At first, I thought the data loss was due to a CCleaner cleanup using their latest update. After the data was lost, I tried running another CCleaner cleanup, but this time it didn’t delete the bookmarks. So I honestly have no idea how this could have happened. These were bookmarks I had saved over many years... It’s a disaster.

PLZ Help

Upon restarting my laptop earlier today, I realized that ALL my Firefox bookmarks have disappeared into thin air. Gone (or, rather, "empty") is my bookmarks toolbar, and my bookmark menu, and everything else. What to do? Thank you.

While launching Firefox VPN browser all of my bookmarks were erased. Additionally, my backup copy of my bookmark records was also deleted. I have not been able to reboot or restore the system. I need help.

Several times now I've closed firefox while having the open previous windows and tabs on startup on only for all my tabs to have been closed (with this time in particular being annoying due to losing tabs that I needed to have the specific link for). Is there any way to restore tabs lost in this way?

I think that this recent update removed all of my tabs and tab windows, it has done this before and I don't understand why, I have the old update session file still (The 11/11/2025 One) and I tried to use that one to bring the tabs back by putting the file in the sessionstore-backup folder with no other file in it, but they didn't come back. I am genuinely confused as to why it doesn't work, I have renamed and deleted sessionstore.jsonzl4 files but it still comes up as a new session.

Something very bad happened to me today (11/3)....

Firefox 144.0.2 was installed on 10/30/25, and everything has been fine until today. I don't know why or how, but ALL of my OPEN tabs (of which I have many--and have it fixed so they always re-open when Firefox starts), ALL went away.

In reading conventional steps to recover such from sessionstore-backups, those instructions sounded straightforward. However, even though ALL FIREFOX PROCESSES were ended, I could not copy the contents of the sessionstore-backups folder nor could I delete anything--EVEN THOUGH I am the owner.

Even after providing Admin perms.

I could get rid of profiles.ini, which initially proved diasterous, because then Firefox thought I was brand new, so ALL of my passwords saved through Firefox these many years, went "poof".

Fortunately, I was able to get that back, but I still cannot get all of my tabs back, and conventional instructions to do so aren't working.

After recovering from my heart attack for initially losing my passwords, I am breathing a little better right now, but it sure would be nice to get all of my open tabs back again. I don't know why I am not able to manipulate the files within sessionstore-backups. I think if I could eliminate the files in that folder EXCEPT for upgrade.jsonlz4-20251027123126, which possesses a 10/29/25 date, these should be the open tabs just before the 144.0.2 installation, and all should be right with the world, once more.

I have performed/examined many steps offered under this category, but most assume I can copy them elsewhere for safe-keeping and/or removing all but the one I want Firefox to "use". Because something is preventing me from doing this, though, I am being stymied in what ought to be the solution. As a test, I was able to copy files from a much older profile--so I can prove the basic steps SHOULD HAVE worked. Unfortunately, I cannot do the same with THE (more recent) folder in question. I can't get rid of parent.lock, either (and I have ensured no Firefox processes are running via Task Manager).

Repeatedly.

Something else is at work, here. Any help or assistance from community experts would be most helpful.

Thanks very much in advance.

-MG

Dear Mozilla Support,

My name is Sizhe Xiong. Today when I launched Firefox on my Windows computer, the browser suddenly required me to select or create a new profile before continuing. I had no option to skip this step, so I created a new one.

After that, Firefox asked me to log in or register a Mozilla account. I used the same Gmail address that I’ve always used for Firefox Sync, but it seems that a new account was automatically created, and all my previous data — including bookmarks, history, saved passwords, and extensions — disappeared.

When I checked my local Profiles folder under C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles, I found several new folders created around the same time, but none of them contain my old data (all places.sqlite files are around 5120 KB).

These bookmarks and passwords are very important to me. Could you please help check if it’s possible to recover my old Firefox data, or if my previous Sync data can still be linked to my Mozilla account (using the same Gmail address)?

Thank you very much for your help.

Best regards, Sizhe Xiong

I didn't know I need to keep a device on if I want to sync my old data. I read it thoroughly. This is annoying, I don't want to lose my Sync data from this because I didn't know. How do you guys retain your Sync data if I were to reset my password? My computer just got fixed and I don't like this greeting of where all my data like history and bookmarks flushed down because I wasn't signed-in in a device nor did I place a key or something.

Today I opened Mozilla at my laptop. It malfunctioned (videos froze, pages did not fully download), so I closed the window and after a couple of seconds I reopened it. My previous session was gone. I read your articles regarding this issue, did what was described there, but nothing has changes. I lost everything! Job videos, hobby pages - everything! A couple of pages can be restored via history, but that's it! I didn't do anything special before closing the window!

у меня стояла функция открытия вкладок из предыдущих сессий, но сегодня я открыл firefox сначало все вкладки были подписаны типа autoblock(или как-то так), я решил перезапустить браузер, в итоге открываю и ВСЕ вкладки исчезли, а у меня их там очень много и я точно не все вспомню, попробовал восстановить через журнал("восстановить резервную копию от" я выбрал от 21.10.2025, но она просто выдало сообщения, что текущие вкладки заменятся, на те, что в резервной копии и больше ничего не произошло) есть ли способ восстановить все вкладки не прибегая к тому, чтобы листать историю вручную?

Mozilla usually doesn’t restore all the windows I’m working in; when I open it, it only restores a few of them. I usually use the ‘History’ > ‘Recently Closed’ > ‘Reopen All Windows’ option, but this time not all the windows I need are being restored. My most important window, containing 1,000 essential tabs for various articles, hasn’t been restored, and it seems as though I have absolutely no chance of finding it at all; I don’t even have a ‘Restore previous sessions’ button. I don’t know how to get that window back, because restoring the tabs one by one would take an age and I’d probably lose a lot of them (it’s very important that these were tabs, not bookmarks). What should I do?