Firefox-Hilfeforum

Firefox has begun opening very [very!] slowly, as well as crashing and freezing during use. This is happening on all of my three machines, two running Win 7 and one Win 8. I have tried refreshing and disabling hardware acceleration, but to no avail. Now it seems to freeze on opening and takes a minute or two even to become responsive, if at all. When I look at Task Manager during a freeze I see the Firefox process is using 35-50% of memory [i have 8GB, 12GB and 16GB] and up to 50% of processsor resources. All has been fine until the last couple of weeks. As an adjunct, in the last month I have noticed an almost permanent error message on the status bar - "Sync encountered an error while synchronising: Unknown error. Sync will automatically retry this action."

Hmm, somehow I am unable to sign into Sync over the past few days or perhaps a week even, idk. At first I got an "Email just returned" error upon trying to sign in, and now I end up with an "Unexpected error". Entering about:sync-log doesn't show any entries from the present day relating to the error.

And to make sure that this has nothing to do with the plugins I have on my installation, I tried signing in on a clean Firefox config to no avail.

Hello! Why Firefox is so damn slow to sync the bookmarks... are 4 days i cannot save new bookmarks beccause firefox is late to sync.

Maybe i have so many bookmarks but not understand why behind a proxy your software have all these problem simple to sync my bookmarks add ons passwords ect....

are you servers full of work or what create this issue ?

THANK YOU.

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" and "Pair a device". Everything else leads to a dead end without access to a recovery key or being able to manage the account.

I was using firefox sync account wadahi@top-mails.net just fine. that email was deleted for non-use. No verification procedure was laid out anywhere in the agreement. Then firefox modified the agreement and now sends verification codes to that email, which I no longer have access to. I am able to login in my account using the login and password , however firefox now wont allow me to change the email to the new one to receive verification code. I need access to my bookmarks and saved passwords NOW! Firefox had no rights to unilaterally change the agreement without notice to the customer. Firefox had no right to impose the verification email without letting the customer make sure his email can still recieve verification codes. Firefox failed to provide customer support because it doesnt even have a technical support email or phone number like a registered business should have. I lost access to my bookmarks and saved passwords because of negligence and reckleness of Firefox in failing to notify the customer to change the email to make sure the email can receive incoming emails and is current. I have the access to my firefox sync account, however it wont let me login without the verification code which is being sent to a nonactive email, used many years ago.

Suggested resolution: if you are a smart and relatively educated techncial support, you would realize that the same ip address would indicate that I am who I am and I should be allowed to change the email. However, firefox provided no technciall support and DID NOT EVEN HAVE A CONTACT EMAIL, while making significant profits from the customers and yet fails to provide technical support.

I need access to my bookmarks NOW!

Hi all, I just noticed that there was an update to Firefox’s sync service and it seems that my old sync details no longer work so I need to move to the new system. Since I do so much of my work and I keep so much highly personal information in Firefox, I just wanted to know how I can check if this new Firefox sync service is safe. Is my personal information safe? Can my personal information be shared with others? Can the Mozilla people access my personal information? I didn’t want to use Firefox Sync until I was 100% certain that it was safe and nobody could access my personal information such as the Mozilla people or anyone else.

Everything was hunky dory until the awful v48 update. With no other changes to the system, bookmarks are now annoyingly slow to use. If I try to bookmark this page for example, FF has to think for 2-5 seconds before I can enter tags. After saving the bookmark it freezes for another 1-3 seconds before I can do anything else. This is an awful downgrade.

There were absolutely no other changes to my setup except for the update. I didn't change any preference, install an addon, or the like. In any case, I performed a safe mode test and this makes the pauses even worse.

What else can I try? Your FF knowledge would be greatly appreciated.

Fresh windows install. I download firefox, I try to login with my account, the only account I have in firefox. I reset the password, cause I had forgotten it. Finally, I login. No bookmarks, no passwords, no data whatsoever. It does not sync. Last time I did a format, I remember crearly, logging into firefox account and instantly everything got synced, like in a minute. What is going on? Why are there no data in my profile? Where is all my bookmarks and passwords? What do I have to do to get my bookmarks and passwords back?

it gives me "Primary account email required for sign-in" when I'm trying to enter the confirmation code from the email I get after entering my password, even though I've been using my primary email all along

Disconnected my account on sync page and when I tried to sync again it just says "working" endlessly...Tried to reset computer and ff with nothing happening. Every time I try to sync again, the result is the same.

I am trying to sync my Windows Firefox to my mobile phone Firefox. I have set up sync on the mobile. But I can't enter my mobile phone number on the Windows Firefox. I get "invalid phone number" whenever I enter my UK mobile number. I have tried it with the leading zero. I have tried it with +44 followed by the number without the zero. I have tried it with 044 followed by the number without the zero. I have tried it with 0044 followed by the number without the zero. I have run out of ideas. Can anyone help?

I just can't get sync to work under FF 4 OpenSuse 11.4. It works on other versions (FF 3.x) Windows & OpenSuse 11.2 & 11.3). It worked the first time I set it up, and stopped. Even tried to create a new acct to test, also failed saying : Sync Encountered an error ... : Unknown error...

Here is the log :

1301819501298	Service.Main	INFO	Starting sync at 2011-04-03 10:31:41
1301819501299	Service.Main	INFO	In sync().
1301819501299	Service.Main	DEBUG	Clearing sync triggers.
1301819501537	Net.Resource	DEBUG	GET success 200 https://phx-sync236.services.mozilla.com/1.0/atuor/info/collections
1301819501537	Service.Main	DEBUG	Fetching global metadata record
1301819501537	Service.Main	DEBUG	Weave Version: 1.7b1pre Local Storage: 5 Remote Storage: 5
1301819501537	Service.Main	INFO	Sync key is up-to-date: no need to upgrade.
1301819501538	Service.Main	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1301819501538	Service.Main	INFO	Testing info/collections: {"clients":1301823091.1,"crypto":1293093075.38,"keys":1291356430.21,"meta":1301823031.76,"bookmarks":1301688477.97,"passwords":1301823097.92,"forms":1301823030.82,"history":1301823031.09,"prefs":1301823031.28,"tabs":1301823031.47}
1301819501538	CollectionKeys	INFO	Testing for updateNeeded. Last modified: 1293093075.38
1301819501538	Engine.Clients	INFO	0 outgoing items pre-reconciliation
1301819501539	Engine.Clients	INFO	Records: 0 applied, 0 failed to apply, 0 reconciled.
1301819501539	Service.Main	INFO	Updating enabled engines: 8 clients.
1301819501540	Engine.Bookmarks	DEBUG	First sync, uploading all items
1301819501788	Service.Main	DEBUG	bookmarks failed: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsINavHistoryQueryResultNode.childCount] Stack trace: BStore_getChildren()@resource://services-sync/engines/bookmarks.js:1431 < BStore_getChildren()@resource://services-sync/engines/bookmarks.js:1434 < BStore_getAllIDs()@resource://services-sync/engines/bookmarks.js:1458 < SyncEngine__syncStartup()@resource://services-sync/engines.js:568 < _syncStart()@resource://services-sync/engines/bookmarks.js:266 < SyncEngine__sync()@resource://services-sync/engines.js:964 < wrappedSync()@resource://services-sync/util.js:193 < batchedSync()@resource://services-sync/util.js:199 < WrappedNotify()@resource://services-sync/util.js:172 < Engine_sync()@resource://services-sync/engines.js:377 < WeaveSvc__syncEngine()@resource://services-sync/service.js:1913 < resource://services-sync/service.js:1793 < WrappedNotify()@resource://services-sync/util.js:172 < WrappedLock()@resource://services-sync/util.js:140 < _lockedSync()@resource://services-sync/service.js:1695 < resource://services-sync/service.js:1686 < WrappedCatch()@resource://services-sync/util.js:114 < sync()@resource://services-sync/service.js:1667 < browser.js:5317
1301819501788	Engine.Passwords	INFO	0 outgoing items pre-reconciliation
1301819501788	Engine.Passwords	INFO	Records: 0 applied, 0 failed to apply, 0 reconciled.
1301819501836	Service.Main	CONFIG	Starting backoff, next sync at:Sun Apr 03 2011 13:14:08 GMT+0200 (CEST)
1301819501837	Service.Main	DEBUG	Exception: Some engines did not sync correctly No traceback available
1301819517470	Service.Main	INFO	Logging out
1301819517470	Service.Main	DEBUG	Clearing sync triggers.
1301819517475	Service.Main	INFO	Service reset.
1301819517476	Engine.Clients	DEBUG	Resetting clients last sync time
1301819517477	Engine.Bookmarks	DEBUG	Resetting bookmarks last sync time
1301819517478	Engine.Forms	DEBUG	Resetting forms last sync time
1301819517478	Engine.History	DEBUG	Resetting history last sync time
1301819517479	Engine.Passwords	DEBUG	Resetting passwords last sync time
1301819517479	Engine.Prefs	DEBUG	Resetting prefs last sync time
1301819517480	Engine.Tabs	DEBUG	Resetting tabs last sync time
1301819517480	CollectionKeys	INFO	Clearing CollectionKeys...
1301819535537	Service.Main	DEBUG	Clearing sync triggers.

Dear Mozilla team,

Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add-ons and those are information that are of utter importance to me. They contain half of my work and research.

Please provide me assistance with this case.

Warmest regards, Kenan

I cannot logon to my Amazon account using firefox. Other browsers work fine. I have deleted all history and retried without success. how do I get around this problem?

I saw a new icon for Firefox on my toolbar but I never downloaded it. I have chat rooms on my site. I entered one room to test someone it worked for my typing about a min then it just stopped. I did a refresh still the same thing.

Thanks Damsel in Distress Natalie