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Scrolling is painful and erratic!

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When I scroll a page, there is an inconsistent delay in the response.

I am running Firefox 27.0.1 on a brand new Windows 8.1 machine. Scrolling on the touchpad or with a mouse wheel will usually (but sometimes not) give a delay or a jump to the new page position. When I use the touchscreen to scroll, there is no issue.

I have tried many, many things to fix: "restart with add-ons disabled," periodically closing firefox to clear out the memory, unchecking smooth scrolling option, about:config options (mousewheel.pixel, general.smoothscrool.mousewheel.durationmaxms/minms, etc), and "reset firefox" to make sure I didn't tweak too many things. I've checked other browsers while firefox is having this issue--the other browsers IE and Chrome don't have this problem.

Please help! I really rather use ff than another browser. But the scrolling is bad enough to make me ready to leave ff.

When I scroll a page, there is an inconsistent delay in the response. I am running Firefox 27.0.1 on a brand new Windows 8.1 machine. Scrolling on the touchpad or with a mouse wheel will usually (but sometimes not) give a delay or a jump to the new page position. When I use the touchscreen to scroll, there is no issue. I have tried many, many things to fix: "restart with add-ons disabled," periodically closing firefox to clear out the memory, unchecking smooth scrolling option, about:config options (mousewheel.pixel, general.smoothscrool.mousewheel.durationmaxms/minms, etc), and "reset firefox" to make sure I didn't tweak too many things. I've checked other browsers while firefox is having this issue--the other browsers IE and Chrome don't have this problem. Please help! I really rather use ff than another browser. But the scrolling is bad enough to make me ready to leave ff.

Mehr Details zum System

Installierte Plugins

  • Google Update
  • Shockwave Flash 12.0 r0
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plugin allows you to have a better experience with Microsoft Lync
  • SumatraPDF Browser Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Enables the interaction of Mathematica content with the latest installed version of Mathematica.
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Sony Reader Application Detector Plugin

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

Weitere Informationen

Application Basics
------------------
Name: Firefox
Version: 27.0.1
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Adblock Plus
Version: 2.4.1
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Diccionario de Español/México
Version: 1.1.3
Enabled: true
ID: es-MX@dictionaries.addons.mozilla.org
Name: Free Memory
Version: 0.9
Enabled: true
ID: jid1-n85lxPv1NAWVTQ@jetpack
Name: LibX
Version: 2.0.15861.0
Enabled: true
ID: {d75de36c-af0d-4dc2-b63a-0d482d4b9815}
Name: Pocket
Version: 3.0.4
Enabled: true
ID: isreaditlater@ideashower.com
Name: Zotero
Version: 4.0.17.1
Enabled: true
ID: zotero@chnm.gmu.edu
Name: ZotFile
Version: 3.1
Enabled: true
ID: zotfile@columbia.edu
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 6
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
browser.startup.homepage_override.buildID: 20140212131424
browser.startup.homepage_override.mstone: 27.0.1
browser.tabs.warnOnClose: false
dom.max_chrome_script_run_time: 0
dom.mozApps.used: true
extensions.lastAppVersion: 27.0.1
font.internaluseonly.changed: true
gfx.direct2d.disabled: true
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1392594166
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1391010847
Graphics
--------
Adapter Description: Intel(R) HD Graphics Family
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Device ID: 0x0a16
DirectWrite Enabled: false (6.3.9600.16384)
Driver Date: 10-3-2013
Driver Version: 10.18.10.3316
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: true
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4

cor-el
  • Top 10 Contributor
  • Moderator
17571 Lösungen 158915 Antworten
Veröffentlicht

Did you try to disable hardware acceleration in Firefox?

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Did you try to disable hardware acceleration in Firefox? Try to disable hardware acceleration in Firefox (you need to close and restart Firefox). *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Fragesteller

Yes, I did try to disable hardware acceleration + restart, to no avail.

Yes, I did try to disable hardware acceleration + restart, to no avail.
cor-el
  • Top 10 Contributor
  • Moderator
17571 Lösungen 158915 Antworten
Veröffentlicht

Try to increase the value of the general.smoothScroll.mouseWheel.durationMaxMS pref on the about:config page a higher value like 1000 to see if that makes a difference with smooth scrolling enabled.

Try to increase the value of the general.smoothScroll.mouseWheel.durationMaxMS pref on the about:config page a higher value like 1000 to see if that makes a difference with smooth scrolling enabled.

Fragesteller

I tried this again, and left it going for a few hours. After setting general.smoothScroll.mouseWheel.durationMaxMS = 1000 , Firefox continues to demonstrate the same behavior: the scrolling will often, but not always, be inconsistent. (in the time stretches where scrolling seems to behave fine, I do like this setting general.smoothScroll.mouseWheel.durationMaxMS = 1000 better than the default -- thanks! If only my scroll were fine all the time...)

I tried this again, and left it going for a few hours. After setting general.smoothScroll.mouseWheel.durationMaxMS = 1000 , Firefox continues to demonstrate the same behavior: the scrolling will often, but not always, be inconsistent. (in the time stretches where scrolling seems to behave fine, I do like this setting general.smoothScroll.mouseWheel.durationMaxMS = 1000 better than the default -- thanks! If only my scroll were fine all the time...)

Geändert am von Ekweuka

Hilfreiche Antwort

Any other thoughts? Scrolling is still inconsistent...

Any other thoughts? Scrolling is still inconsistent...
cor-el
  • Top 10 Contributor
  • Moderator
17571 Lösungen 158915 Antworten
Veröffentlicht

Does it have any effect if you boot the computer in Windows Safe mode?

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Does it have any effect if you boot the computer in Windows Safe mode? Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Fragesteller

I've been trying it out, and operating is Windows Safe mode does give Firefox a "healthy" scrolling response. It is the good response what I've seen in the past/other computers (quite noticeably different from the trouble I've been having).

What do I do to get this good behavior when booting Windows regularly?

I've been trying it out, and operating is Windows Safe mode does give Firefox a "healthy" scrolling response. It is the good response what I've seen in the past/other computers (quite noticeably different from the trouble I've been having). What do I do to get this good behavior when booting Windows regularly?

Geändert am von Ekweuka

dinodon 0 Lösungen 9 Antworten
Veröffentlicht

Anyone? Anyone? What do I do to get this good behavior when booting Windows regularly?

Anyone? Anyone? What do I do to get this good behavior when booting Windows regularly?