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Google Hangout video doesn't work on OS X 10.9 ("Mavericks")

  • 12 Antworten
  • 121 haben dieses Problem
  • 12480 Aufrufe
  • Letzte Antwort von dhjdhjdhj

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Since upgrading to OS X 10.9 ("Mavericks"), the video part of Google Hangout no longer works -- the video settings pane in Hangouts tells me that I have no camera. This isn't true; I'm on a laptop with a built-in camera, and the video shows up fine in other apps.

I've tried restarting Firefox, as well as uninstalling and re-installing the Google talk/video plugin. No dice.

This may be a red herring, but an informal poll of my co-workers seems to show that it's only people with 11" MacBook Airs that are affected. I find this rather suspicious, and I'm not sure it's actually a thing, but I suppose it's possible.

Alle Antworten (12)

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So it appears that video also doesn't work in Safari, which makes me think it may be a problem with the OS or the plugin, not with Firefox.

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Hi, You need to install "GoogleVoiceandVideoSetup.dmg" app

Check whether its installed or not

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It is, thank you. I've also tried uninstalling and reinstalling it.

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I'm seeing this problem as well, but only when I log in with Firefox. There's just a message on the right indicating that it's trying to logon but taking a long time.

If I use Chrome or Safari, hangouts works just fine.

I'm on Mavericks as well and I have the GoogleVoiceAndVideo stuff installed.

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Check your plugins are updated!

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That was the first thing I checked.

Do you know specifically what plugin is handling the attempt to sign in to hangouts?

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Check "Google Hangouts system requirements"

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Works with Safari and Chrome --- I have the latest Firefox --- I think I meet the requirements!

Something has to be blocking the login attempts but I have turned off (as far as I know) all my extensions related to blocking stuff (e.g, adblock, noscript)

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So, did you tried in safemode?

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Yes, I did ---- exactly the same symptom ---- I just see an indication that it's trying to sign on and it never actually does.

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

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Yeah, that's a last resort ---- I'd much prefer to understand what's wrong rather than just blast it with an atom bomb.

I have a lot of user preferences configured (from many years of use) and I really don't want to lose anything.

So I'd rather get some insight into what kinds of things would prevent Firefox from being able to sign into hangouts.