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Tried to upgrade mom from FIrefox 5.0 t0 higher version, old computer, didn't take, and now get an exception error. Any way to fix?

  • 6 Antworten
  • 1 hat dieses Problem
  • 79 Aufrufe
  • Letzte Antwort von Mickitess

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This is the error I get:


Error: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.clearUserPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: file:///C:/Documents%20and%20Settings/All%20Users/Application%20Data/AVG%20SafeGuard%20toolbar/FireFoxExt/15.4.0.5/modules/Preferences.js :: anonymous :: line 10" data: no]

Ausgewählte Lösung

That message refers to an AVG SafeGuard Toolbar extension. Try uninstalling that extension through the Addons Manager. Or maybe try updating AVG to get a newer version of that extension.

Why are you still using Firefox 3.6.4 ?

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Alle Antworten (6)

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Ausgewählte Lösung

That message refers to an AVG SafeGuard Toolbar extension. Try uninstalling that extension through the Addons Manager. Or maybe try updating AVG to get a newer version of that extension.

Why are you still using Firefox 3.6.4 ?

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Mom has an eight year old computer, never upgraded. Attempted to today but couldn't.

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Thanks for your help with the AVG add on. I'm going to disable it and see if that resolves the issue. I'll let you know.

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That did it, much appreciated!

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Posts crossed I see you fixed it. I didn't read the error message closely & missed it was AVG.

If your Mum has any important information such as passwords or bookmarks please as a precaution back up the profile before going any further. Put the backup somewhere safe outside Firefox's program and Profile paths. The Windows Desktop is fine.

The current Firefox Release does run on XP. Take care when installing not to use any option to remove personal information. I have not tried updating from fx 3.6 to fx 23 on an XP. You may need to uninstall Firefox 3.6 from Windows XP control panel before installing Firefox 23. (Details aside suggest you are posting from Firefox 3.6 not Fx 5)

Geändert am von John99

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Thanks all for pitching in to help me out. Much obliged.