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Firefox will NOT start, deleting and reinstalling will start as last step but once Firefox is closed it will NOT restart.

  • 5 Antworten
  • 2 haben dieses Problem
  • 7 Aufrufe
  • Letzte Antwort von bbcrain

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Both browsers (Firefox 21 & IE) installed on my 64-bit Widows XP desktop refuse to start either from clicking the desktop icon, the start bar menu, or the executables themselves. What does happen is that all icons disappear from the screen for some 15-30 seconds, then the icons are returned to the screen, and the last informative message displayed from the system tray at start up is repeated.

Deleting Firefox and reinstalling will start the browser as the last step, but when the new copy is closed it will not start. Also just rerunning the installation download without deleting Firefox will "Upgrade" and start as a last step but when the new copy is closed it can not be restarted. Running restore on the new copy has on apparent effect on the ultimate inability to restart after closing.

I only tried the IE browser after being unable to start Firefox (its ordinarily only used by the MS update procedure) and have not investigated either reinstalling or repairing it.

Both browsers (Firefox 21 & IE) installed on my 64-bit Widows XP desktop refuse to start either from clicking the desktop icon, the start bar menu, or the executables themselves. What does happen is that all icons disappear from the screen for some 15-30 seconds, then the icons are returned to the screen, and the last informative message displayed from the system tray at start up is repeated. Deleting Firefox and reinstalling will start the browser as the last step, but when the new copy is closed it will not start. Also just rerunning the installation download without deleting Firefox will "Upgrade" and start as a last step but when the new copy is closed it can not be restarted. Running restore on the new copy has on apparent effect on the ultimate inability to restart after closing. I only tried the IE browser after being unable to start Firefox (its ordinarily only used by the MS update procedure) and have not investigated either reinstalling or repairing it.

Ausgewählte Lösung

Did you use any programs I listed? All antimalware programs detect different things.

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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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I had tried both of my installed anti-malware programs (AVG 2013 & AdAware Free) with no effect before I stumbled on trying to start in Safe Mode (which seems to have magically solved the problem) before importing any others, so I'm not sure if the other suggested programs would have found the problem or not.

Geändert am von bbcrain

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Ausgewählte Lösung

Did you use any programs I listed? All antimalware programs detect different things.

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No, only those two. I stumbled on the suggestion of Safe Mode in another thread before seeing your postings. Firefox did start in Safe Mode and has continued to do so after I rebooted normally. (Like Arthur C. Clarke observed, any sufficiently advanced technology is indistinguishable from magic.)

Thanks!

Geändert am von bbcrain