drop down selection will not populate in firefox
Hi, I am developing an internal website. Today I downloaded Firefox 21 (FF21) and installed it. When I loaded up the internal website the default page (default.cshtml) load properly but the first of 4 cascading dropdown boxes does not populate.
This website is hosted on a Win 2008 R2 server running IIS7.5 and the lates asp and .net frameworks. I am able to use the website without any problems in IE9.
On my development machine a local version of the same website opens and populates correctly in FF21, the local website is localhost served by webmatrix on IIS express (my machine is win 7 Entreprise 64 bit).
What is happening and how can I sort this out. Thanks.
Alle Antworten (8)
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
Did this fix your problems? Please report back to us!
Thank you.
Thank you for your reply, much appreciated. My website is very simple and does not distribute cookies, neverthless I have carried all the steps you have mentioned, but alas no luck, the 1st drop-down refuses to drop down and hence no selection can be made.
It is very strange because in IE9 there is no problem and there is no problem using FF21 on my localhost version of the same site.
The difference is that the localhost is on Win 7/IIS Express and the problematic site is on Win Server 2008 R2/IIS 7+ (and of course the latest NET frameworks).
Is this an issue with IIS?
Hello,
Please check your database and webserver logs. If the dropdowns are meant to be populated from a database, it may be setup incorrectly and a connection may be failing.
Thank you.
Yes the drop-downs are populated from a database (SQL Server Express 2012). I would like some more information, what do you mean by not-setup properly? Webserver logs, what are they and where do I find them?
Please note that the drop-downs work locally in FF21; and the domain hosted site also works ok in IE9 - it just does not work in FF21.
Any ideas of why. Thanks.
Any other suggestions?
It's hard to get help with something source of what we can't see. Can you ask for help from your internal team?
Unfortunately I cannot ask anyone internally because no one has the skills to answer this Q, in fact I am supposed to be that guy but I cannot get past this issue on FF. Our policy is to use on IE but some users need to use FF due to being on older machines and this is when this issue came to light but I cannot seem to understand why the drop downs are OK in IE but not in FF. Hence why Ia m here to get some answers that may do the 'trick'.
Hello,
How do you do debugging of your website at all?
"Please check your database and webserver logs." request should be fairly straightforward as an SQL and a web server (IIS) usually have good documentation describing where the logs are located — if something is querying the database but failing to connect then the website should log the error. Try it with database server turned off just to figure out where the website or the <whatever technology you use to query the db> logs are.