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Frequently visited website no longer recognizes Firefox browser. Happened same day as upgrade from 18 to 19.

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Message from frequently visited website: https://www.mybenefitscalwin.org/ Tells me the website is encrypted; managed by HP; HP history shows I've visited this website 126 times; all appears good, but I get the following message after opening their website, on their screen!

Browser Not Supported The Web Browser you are using is not supported by MyBenefits CalWIN. Below is a list of supported browsers. Microsoft Internet Explorer (versions 8 and above) Firefox versions 10 and above

I got this after upgrade from Firefox 18 to 19. Is that the reason?

Message from frequently visited website: https://www.mybenefitscalwin.org/ Tells me the website is encrypted; managed by HP; HP history shows I've visited this website 126 times; all appears good, but I get the following message after opening their website, on their screen! Browser Not Supported The Web Browser you are using is not supported by MyBenefits CalWIN. Below is a list of supported browsers. Microsoft Internet Explorer (versions 8 and above) Firefox versions 10 and above I got this after upgrade from Firefox 18 to 19. Is that the reason?

Ausgewählte Lösung

don't know of pdf images - however this is a reproducible error that the site throws for every firefox version over firefox 19. this is why i suspect it's a general issue in the way they sniff browser versions & likely they will have to fix it on their end.

you can also try this: Workaround for broken websites

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Alle Antworten (6)

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hello, this is probably a coding error on the page that fails to process the user agent of firefox 19 & above - please contact the operators of the site and ask them to fix the issue on their end.

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I already talked to them. They said all is well at their end. HP tells me I am legit, and all is working well at my end. The HP part of the url line gives me all the legit details for the website I've accessed 127 times since 2/1, when I switched to Firefox. I never had a problem until 2/19...the same day as my upgrade.

Can I go back to V.18 to see if that is the issue?

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Do you not accept .pdf images?

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Ausgewählte Lösung

don't know of pdf images - however this is a reproducible error that the site throws for every firefox version over firefox 19. this is why i suspect it's a general issue in the way they sniff browser versions & likely they will have to fix it on their end.

you can also try this: Workaround for broken websites

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Firefox has a build-in way to override the user agent for a specific website (domain).

You can create a new string pref:
Name: general.useragent.override.mybenefitscalwin.org
Value: Firefox/[^ ]*#Firefox/18.0

Geändert am von cor-el

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Madperson,

This worked beautifully. Sorry for the delay in replying.

https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible#w_workaround-for-broken-websites

I changed the default browser from 19.0 to 18.0 on 2/21. Firefox just updated a few minutes ago (3/9) back to 19.0. The default browser remained at 18.0 after the update, and the website in question is still accessible. So looks like all is well.

Thank you very much!!!

Geändert am von Pacific.Patriot