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All my addons are gone, my saved passwords are erased, my history is wiped... what happened!?

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I opened Firefox today and my home page was wrong. That was just the start. It's like it was completely reset. None of my addons are showing up, my bookmarks are gone, my history, my saved passwords, and so on. I tried rebooting the computer and nothing changed. How do I get everything back?

I opened Firefox today and my home page was wrong. That was just the start. It's like it was completely reset. None of my addons are showing up, my bookmarks are gone, my history, my saved passwords, and so on. I tried rebooting the computer and nothing changed. How do I get everything back?

Ausgewählte Lösung

7yj60qkw.default-1356627201347 is a profile that has been created via a reset on Thu, 27 Dec 2012 16:53:21 GMT

Do you have an Old Firefox Data folder on the desktop that may have data from the previous profile?

Diese Antwort im Kontext lesen 2

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Google Update
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.10411.0
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.669
  • Pando Web Plugin
  • Unity Player 3.1.0f4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Winamp Application Detector
  • npdnu
  • npdnupdater2
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Rhapsody Player Engine Plugin
  • Yahoo Application State Plugin
  • npdivxplayerplugin
  • Office Plugin for Netscape Navigator
  • Yahoo! activeX Plug-in Bridge
  • Windows Multimedia Services DRM Store Plug-In

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0

Weitere Informationen

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Java Console
6.0.33
false
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Quick Starter
1.0
false
jqs@sun.com
RealPlayer Browser Record Plugin
14.0.7
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Skype Click to Call
6.5.0.11422
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
extensions.lastAppVersion
17.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
26616
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) 82915G/GV/910GL Express Chipset Family
Vendor ID
0x8086
Device ID
0x2582
Adapter RAM
Unknown
Adapter Drivers
ialmrnt5
Driver Version
6.14.10.4421
Driver Date
11-3-2005
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.4764 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.4764 or newer.
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

iamjayakumars 493 Lösungen 5983 Antworten
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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try some of the following programs to scan for malware: * [http://www.malwarebytes.org/mbam.php MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://windows.microsoft.com/MSE Microsoft Security Essentials] (A good permanent anti-virus if you don't already have one) Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
cor-el
  • Top 10 Contributor
  • Moderator
17774 Lösungen 160778 Antworten
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You can check if there has been a new profile created. *http://kb.mozillazine.org/Recovering_a_missing_profile *http://kb.mozillazine.org/Profile_Manager

Fragesteller

I opened the profile manager and it only has one profile there. I tried creating a new one and linking it to the only profile folder I have and it's still the new blank one. What happened to my old profile?

I opened the profile manager and it only has one profile there. I tried creating a new one and linking it to the only profile folder I have and it's still the new blank one. What happened to my old profile?

Fragesteller

I'm very sure I didn't delete anything. It was running fine last night.

I'm very sure I didn't delete anything. It was running fine last night.
cor-el
  • Top 10 Contributor
  • Moderator
17774 Lösungen 160778 Antworten
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Did you look on the hard drive?

It is possible that a new profiles.ini had been created.

  • C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Profiles\<profile>\

The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and later Windows 7+ versions are hidden folders.

Did you look on the hard drive? It is possible that a new profiles.ini had been created. * C:\Documents and Settings\&lt;user&gt;\Application Data\Mozilla\Firefox\Profiles\&lt;profile&gt;\ The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and later Windows 7+ versions are hidden folders. *http://kb.mozillazine.org/Show_hidden_files_and_folders

Fragesteller

I only have one profile subdirectory:

\Application Data\Mozilla\Firefox\Profiles\7yj60qkw.default-1356627201347

I honestly don't remember if that was the same filename as before or if this is a new profile directory.

My profiles.ini file points to it.

I only have one profile subdirectory: \Application Data\Mozilla\Firefox\Profiles\7yj60qkw.default-1356627201347 I honestly don't remember if that was the same filename as before or if this is a new profile directory. My profiles.ini file points to it.

Fragesteller

I just did a Windows search through my \Application Data\Mozilla\Firefox\Profiles\ directory for any file modified before today and all it turns up are old crash reports.

I just did a Windows search through my \Application Data\Mozilla\Firefox\Profiles\ directory for any file modified before today and all it turns up are old crash reports.
user633449 1539 Lösungen 10745 Antworten
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You didn't get started into a temporary Windows profile did you? (Is your wallpaper the same, all your icons there, etc)

You didn't get started into a temporary Windows profile did you? (Is your wallpaper the same, all your icons there, etc)

Fragesteller

No, Windows is perfectly fine.

No, Windows is perfectly fine.

Fragesteller

...wait a minute. I just noticed a folder on my desktop that says "Old Firefox Data"

...wait a minute. I just noticed a folder on my desktop that says "Old Firefox Data"

Hilfreiche Antwort

Okay, there we go. I just created a new Profiles subdir and copied all the info from the Old Firefox Data folder and everything is recovered.

Hopefully someone else finds this who has the same problem in the future.

Thanks so much for the help, all. :)

Okay, there we go. I just created a new Profiles subdir and copied all the info from the Old Firefox Data folder and everything is recovered. Hopefully someone else finds this who has the same problem in the future. Thanks so much for the help, all. :)

Fragesteller

Backing everything up ASAP

Backing everything up ASAP
cor-el
  • Top 10 Contributor
  • Moderator
17774 Lösungen 160778 Antworten
Veröffentlicht

Ausgewählte Lösung

7yj60qkw.default-1356627201347 is a profile that has been created via a reset on Thu, 27 Dec 2012 16:53:21 GMT

Do you have an Old Firefox Data folder on the desktop that may have data from the previous profile?

7yj60qkw.default-1356627201347 is a profile that has been created via a reset on Thu, 27 Dec 2012 16:53:21 GMT Do you have an Old Firefox Data folder on the desktop that may have data from the previous profile? *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox