Having trouble loading sites like yahoo and facebook
Have been using Firefox for a while now and until today have had no problems. The issue started when i started not being able to load my emails on yahoo beta. now i cannot connect to most yahoo sites and also have trouble accessing facebook and other sites as well.
i have already tried clearing my cache, removing my cookies and resetting firefox. none of these steps have worked.
please help.
Alle Antworten (5)
I wonder if it could be your antivirus' ad/popup/banner blocker (sometimes they go paranoid). Try to see if those websites work normally in another browser, and if they're still no-go on other browsers, then try whitelisting them on your ad/banner blocker (don't whitelist them on the entire antivirus as a whole, just on the ad-blocking component).
Hmmmm. I did update my McAfee this afternoon around the time I started seeing problems, so maybe that does have something to do with it. I also updated flash player as well, could that have played a role?
Regarding your suggestion- I am not able to access those sites on another browser so maybe you are correct that McAfee is causing problems. I don't even know how I would go about whitelisting these sites. Any ideas? Thanks so much!
Hmmmm. I did update my McAfee this afternoon around the time I started seeing problems, so maybe that does have something to do with it. I also updated flash player as well, could that have played a role?
Regarding your suggestion- I am not able to access those sites on another browser so maybe you are correct that McAfee is causing problems. I don't even know how I would go about whitelisting these sites. Any ideas? Thanks so much!
It looks like we could be narrowing it down to that, then. :)
Unfortunately, I've never used McAffee, so I can't walk you through how to do that. Hopefully a McAffee user can see this and help out.
Just make sure that you don't end up whitelisting those URLs globally (for file scanning, web traffic scanning, etc.), but rather only for ad banners. Whitelisting them globally could really put you at risk, especially since we're talking about email and FB - you still want your antivirus to scan your emails and downloads, as well as all the stuff people put on FB (including apps, etc.).
You can also do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
- http://www.superantispyware.com/ - SuperAntispyware
- http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
- http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
- http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked