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Why does the Alexa Tool only show "private"? (No rankings at all.)

Veröffentlicht

Hello,

Since the last update the Alexa Ranking Tool is not showing any rankings for any site. It constantly shows "private".

I've tried everything recommended and checked every setting but I can't find the problem.

Regards, Lizzi.

Hello, Since the last update the Alexa Ranking Tool is not showing any rankings for any site. It constantly shows "private". I've tried everything recommended and checked every setting but I can't find the problem. Regards, Lizzi.

Ausgewählte Lösung

It seems alexa changed policy rules. So, to fix the problem you have to uninstall and then re-install again. When you re-install you have to accept the alexa policy (you will be redirected to http://www.alexa.com/toolbar/policy?v=status ).

It looks like this is implemented like this since firefox 6.0

Diese Antwort im Kontext lesen 6

Mehr Details zum System

Das passierte

Immer wenn Firefox geöffnet wird

Das begann, als…

Firefox updated this morning.

Installierte Plugins

  • Office Plugin for Netscape Navigator
  • np-mswmp
  • 1.9.0042.0
  • npdnu
  • npdnupdater2
  • PopCap Games Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 12.0.1.647
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • Winamp Application Detector
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.3 r183
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • 4.0.60531.0
  • Office Live Update v1.5
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Rhapsody Player Engine Plugin
  • Google Update

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.0; rv:6.0) Gecko/20100101 Firefox/6.0

Weitere Informationen

Application Basics
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Version
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Open Containing Folder
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{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
Java Console
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{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
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{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
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{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
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{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
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{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
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cor-el
  • Top 10 Contributor
  • Moderator
17529 Lösungen 158493 Antworten
Veröffentlicht

Are you running Firefox in Private Browsing mode?

  • https://support.mozilla.com/kb/Private+Browsing
  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Permanent Private Browsing mode"
Are you running Firefox in Private Browsing mode? *https://support.mozilla.com/kb/Private+Browsing *You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History" *To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b> * Deselect: [ ] "Permanent Private Browsing mode"
Veröffentlicht

Fragesteller

Hello cor-el,

Thank you for your reply.

I've checked all those things and the settings are all fine. The tools menu displays the "Start Private Browsing". As I understand it that means I'm not in private browsing mode.

I've done a complete system cleanup and rebooted a couple of times but it still says private. Update says I have the latest version of Firefox.

I'm wondering if I should revert back to the previous version and see if the tool works again but I don't know how to do that.

Regards, Lizzi.

Hello cor-el, Thank you for your reply. I've checked all those things and the settings are all fine. The tools menu displays the "Start Private Browsing". As I understand it that means I'm not in private browsing mode. I've done a complete system cleanup and rebooted a couple of times but it still says private. Update says I have the latest version of Firefox. I'm wondering if I should revert back to the previous version and see if the tool works again but I don't know how to do that. Regards, Lizzi.
Veröffentlicht

Fragesteller

Also, I just noticed, I went to dictionary.com a moment ago and the rank showed up for a few seconds before displaying private again.

Also, I just noticed, I went to dictionary.com a moment ago and the rank showed up for a few seconds before displaying private again.
cor-el
  • Top 10 Contributor
  • Moderator
17529 Lösungen 158493 Antworten
Veröffentlicht

You can try to contact the publisher (creator) of that toolbar and ask them how to solve this issue.

You can try to contact the publisher (creator) of that toolbar and ask them how to solve this issue.
Veröffentlicht

Fragesteller

After I sent my last post I added the compatibility tool and discovered that tool doesn't work with Firefox 6.

Thanks for your help.

Regards, Lizzi.

After I sent my last post I added the compatibility tool and discovered that tool doesn't work with Firefox 6. Thanks for your help. Regards, Lizzi.
Veröffentlicht

Fragesteller

Well, I removed and reinstalled the Alexa status bar tool. It says it has compatibility problems but it IS working now. L.

Well, I removed and reinstalled the Alexa status bar tool. It says it has compatibility problems but it IS working now. L.
HBBP 1 Lösungen 1 Antworten
Veröffentlicht

Ausgewählte Lösung

It seems alexa changed policy rules. So, to fix the problem you have to uninstall and then re-install again. When you re-install you have to accept the alexa policy (you will be redirected to http://www.alexa.com/toolbar/policy?v=status ).

It looks like this is implemented like this since firefox 6.0

It seems alexa changed policy rules. So, to fix the problem you have to uninstall and then re-install again. When you re-install you have to accept the alexa policy (you will be redirected to http://www.alexa.com/toolbar/policy?v=status ). It looks like this is implemented like this since firefox 6.0