Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen
Offen

Need to cancel subscription due to death

Firefox Konten
James antwortete vor 1 Monat
Kaaholo
Kaaholo

Please cancel my Mozilla VPN subscription...My husband is deceased and this service is no longer needed...please help. The email connected to this account is [redacted] @gmail.com...

[redacted], or [redacted phone# from public] Michele

Please cancel my Mozilla VPN subscription...My husband is deceased and this service is no longer needed...please help. The email connected to this account is [redacted] @gmail.com... [redacted], or [redacted phone# from public] Michele

Geändert am von James

Alle Antworten (1)

James
James
  • Moderator
  • In den Top 10 der Mitwirkenden

If you have access to the Mozilla Account that is tied to the Mozilla VPN subscription then see https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-mozilla-vpn and below.

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

I will PM a staff that may also be able to help though it may take a few or more days to respond in thread since this is Friday.

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.