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Export to mobile failure-will not scan

Sam Griffin

I don't have an error code.

I am using TB 152.0.1 on Windows 11 Home 10.0.26200 Build 26200 I want to have TB on my Galaxy Tab 6 lite, and/or Huawei P20. I have the app installed on both devices, but whenever I try to scan the QR code under 'export for mobile', neither device locks onto it.

I know this problem has been reported before, but what I can do to make it work? Is there a setting I need to check/change, what is that setting, and where do I find it?

Grateful for any help, thank you

I don't have an error code. I am using TB 152.0.1 on Windows 11 Home 10.0.26200 Build 26200 I want to have TB on my Galaxy Tab 6 lite, and/or Huawei P20. I have the app installed on both devices, but whenever I try to scan the QR code under 'export for mobile', neither device locks onto it. I know this problem has been reported before, but what I can do to make it work? Is there a setting I need to check/change, what is that setting, and where do I find it? Grateful for any help, thank you

Alle Antworten (1)

It is a known old bug, popping up more lately: https://github.com/thunderbird/thunderbird-android/issues/8520. I don't think there's a workaround.

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