Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen
Solved

How do I turn off the Captive Portal message

dave.lorde beantwortet
dave.lorde

I'm on a private home network with an internet connection. When I try to use Firefox it displays a message saying "You must log in to this network before you can access the internet".

Many websites, e.g. Amazon, won't load and an 'Open network login page' button is shown. When I click this it takes me to a Mozilla page talking about Captive Portal, but there's nothing about how to stop this happening and access those websites.

Other browsers, e.g. MS Edge, or Brave, have no problem access these websites.

How do I fix this problem?

I'm on a private home network with an internet connection. When I try to use Firefox it displays a message saying "You must log in to this network before you can access the internet". Many websites, e.g. Amazon, won't load and an 'Open network login page' button is shown. When I click this it takes me to a Mozilla page talking about Captive Portal, but there's nothing about how to stop this happening and access those websites. Other browsers, e.g. MS Edge, or Brave, have no problem access these websites. How do I fix this problem?

Alle Antworten (4)

HI have you read about ' Captive Portals'

'https://en.wikipedia.org/wiki/Captive_portal ' It may just be down to your home network setup . . .

I have seen this a few times whilst traveling on trains but not on my home network.

There is some indication this may go away once it recognises you, though on you own network ????

Ausgewählte Lösung

Try to enter about:config in the address bar and switch network.captive-portal-service.enabled to false.

FYI try turning off your Kaspersky features for a bit to see if both the network detection and the Amazon browsing starts working normally. It sounds like something's interfering, and it might be your firewall/antispyware suite.

I uninstalled Kaspersky for other reasons, and before installing Bitdefender, I tried Firefox again (with Just Windows Defender) and it still gave this warning and blocked some sites.

Turning off network.captive-portal-service.enabled fixed the problem.

Thanks to all for the suggestions.

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.