Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde geschlossen. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Primary email inaccessible, secondary verified email available — need primary email changed

  • 1 Antwort
  • 0 haben dieses Problem
  • 154 Aufrufe
  • Letzte Antwort von Paul
  • Gesperrt

egoh
egoh

my account is under [email address] but that is defunct and I can't access it at all. So I can't log in. I can't change to my secondary email which is [email address] Can you help me

my account is under [email address] but that is defunct and I can't access it at all. So I can't log in. I can't change to my secondary email which is [email address] Can you help me

Geändert am von Paul

Alle Antworten (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

I will remove your email addresses from your question for your privacy and security as this is an open forum.