Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Cannot access Shopify editor

  • 4 Antworten
  • 0 haben dieses Problem
  • 63 Aufrufe
  • Letzte Antwort von thekingis

thekingis
thekingis

Hi all, Has something happened in the past few weeks. Accessing the Shopify editor is now no longer possible on Firefox. Tried the usual, clearing cache, incognito mode, the most updated version of Firefox installed etc. Does work in Chrome. Shopify support are not able to isolate the issue. Any ideas what the issue is? And how to fix it?

Hi all, Has something happened in the past few weeks. Accessing the Shopify editor is now no longer possible on Firefox. Tried the usual, clearing cache, incognito mode, the most updated version of Firefox installed etc. Does work in Chrome. Shopify support are not able to isolate the issue. Any ideas what the issue is? And how to fix it?
Angefügte Screenshots

Ausgewählte Lösung

Hi there,

Could you please also try running Firefox in Troubleshoot Mode? Does the problem persist?

Diese Antwort im Kontext lesen 👍 1

Alle Antworten (4)

TyDraniu
TyDraniu
  • Top 10 Contributor

As a test, can you install the chrome mask extension and turn it on for that website?

thekingis
thekingis Fragesteller

Thanks for the tip. I have tried that. But still experience the same fail to load page error.

Denys
Denys
  • Moderator
  • Top 10 Contributor

Ausgewählte Lösung

Hi there,

Could you please also try running Firefox in Troubleshoot Mode? Does the problem persist?

thekingis
thekingis Fragesteller

Thanks Denys, That has helped resolve the problem. Going through the steps here: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

it was indeed an add-on that was disrupting the page loading of shopify.

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.