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Firefox disables my internet connection

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Hi. I've been having trouble with Firefox.

When I enter a certain website (https://app.helpwise.io/) using my PC, after a few minutes my internet connection gets disabled. When I try to run 'Diagnose Network Problems' in Win11, no issues.

First time this happened, a restart fixed the problem. Second time, a DNS flush fixed it. But after that, those solutions don't work anymore.

I initially thought it was that website (which I use for work) but I tried running that website on my Android phone using Firefox as well and I did not have any connectivity issues.

So, I tried running the website in Chrome - no issues. I did work side by side with Firefox opened as all my bookmarks for work are there, and eventually after a few hours my internet was disconnected again - even though https://app.helpwise.io/ was not opened in Firefox.

I have tried refreshing Firefox, then disabling all extensions and running https://app.helpwise.io/ and still it immediately disabled my internet.

There are some times that it even turned OFF my Avast anti-virus.

I have tried running Avast and Malwarebytes and no virus or malware was detected.

I still want to use Firefox and I'm now thinking of formatting my computer. But when I run Firefox again after formatting, I may have the same issue.

Can anyone help?

Hi. I've been having trouble with Firefox. When I enter a certain website (https://app.helpwise.io/) using my PC, after a few minutes my internet connection gets disabled. When I try to run 'Diagnose Network Problems' in Win11, no issues. First time this happened, a restart fixed the problem. Second time, a DNS flush fixed it. But after that, those solutions don't work anymore. I initially thought it was that website (which I use for work) but I tried running that website on my Android phone using Firefox as well and I did not have any connectivity issues. So, I tried running the website in Chrome - no issues. I did work side by side with Firefox opened as all my bookmarks for work are there, and eventually after a few hours my internet was disconnected again - even though https://app.helpwise.io/ was not opened in Firefox. I have tried refreshing Firefox, then disabling all extensions and running https://app.helpwise.io/ and still it immediately disabled my internet. There are some times that it even turned OFF my Avast anti-virus. I have tried running Avast and Malwarebytes and no virus or malware was detected. I still want to use Firefox and I'm now thinking of formatting my computer. But when I run Firefox again after formatting, I may have the same issue. Can anyone help?

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