Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Why can't Mozilla Support in simplified Chinese language Ask a Question?

  • Keine Antworten
  • 0 haben dieses Problem
  • 12 Aufrufe
Weitere Optionen

Hello, I encountered this issue while trying to Ask a Question in Simplified Chinese. For example, Firefox's Chinese Simplified Language Support page.On the Simplified Chinese page (https://support.mozilla.org/zh-CN/questions/new/firefox), clicking the "Continue" option in the "Ask a Question" section redirects to https://support.mozilla.org/zh-CN/kb/%E8%8E%B7%E5%BE%97%E7%A4%BE%E5%8C%BA%E6%94%AF%E6%8C%81?exit_aaq=1. Then, clicking "GET HELP" redirects back to https://support.mozilla.org/zh-CN/questions/new/firefox. Under normal circumstances, it should redirect to the Question submission page. This feature works correctly on the English-language Mozilla Support page (https://support.mozilla.org/en-US/questions/new/firefox/form). I attempted to change the language identifier in the English page URL from "en-US" to "zh-CN," which resulted in a prompt stating: "The question forum cannot be used for Firefox in Chinese (Simplified). We have redirected you to the English question forum." And I found that none of the ask a question in Support can be used in simplified Chinese language. I tried to ask Mozilla Support, but I didn't get valid information.

Hello, I encountered this issue while trying to Ask a Question in Simplified Chinese. For example, Firefox's Chinese Simplified Language Support page.On the Simplified Chinese page (https://support.mozilla.org/zh-CN/questions/new/firefox), clicking the "Continue" option in the "Ask a Question" section redirects to https://support.mozilla.org/zh-CN/kb/%E8%8E%B7%E5%BE%97%E7%A4%BE%E5%8C%BA%E6%94%AF%E6%8C%81?exit_aaq=1. Then, clicking "GET HELP" redirects back to https://support.mozilla.org/zh-CN/questions/new/firefox. Under normal circumstances, it should redirect to the Question submission page. This feature works correctly on the English-language Mozilla Support page (https://support.mozilla.org/en-US/questions/new/firefox/form). I attempted to change the language identifier in the English page URL from "en-US" to "zh-CN," which resulted in a prompt stating: "The question forum cannot be used for Firefox in Chinese (Simplified). We have redirected you to the English question forum." And I found that none of the ask a question in Support can be used in simplified Chinese language. I tried to ask Mozilla Support, but I didn't get valid information.
Angefügte Screenshots

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.