Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen
Dieses Thema wurde geschlossen und archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.
Gesperrt Archiviert

Add-ons: Impossible to get passed the confirm backup authentication code stage

Firefox Zwei-Faktor-Authentifizierung
SuMo Bot antwortete vor 1 Jahr
SuMo Bot
SuMo Bot

Hi everyone,

I have been stuck for 3 days now and tried everything to get pass the authentication process.

I want to submit an Add on. On my profile page, 2 step authentication is enabled.

When i click submit new add-on, i am directed to the Enable two-step authentication page anyway. So ok i'll do that:

"Scan authentication code to continue to Add-ons"

So i use google authenticator. And im able to continue.

Then im presented with "Save backup authentication codes", so i download them and store them.

PROBLEM:

On the next page, in need to "Confirm backup authentication code". ANY code i try, that was given to me in the previous step, doesn't work.

Error: There was a problem confirming your backup authentication code.

  • not using caps or whatever
  • no spaces in there
  • tried all the codes
  • tried different browsers
  • The time and date are correct on both phone and windows 10

I have NO clue what to do anymore. I can't get passed it. Can someone please advice. (see screenshots)

Hi everyone, I have been stuck for 3 days now and tried everything to get pass the authentication process. I want to submit an Add on. On my profile page, 2 step authentication is enabled. When i click submit new add-on, i am directed to the Enable two-step authentication page anyway. So ok i'll do that: "Scan authentication code to continue to ⁨Add-ons⁩" So i use google authenticator. And im able to continue. Then im presented with "Save backup authentication codes", so i download them and store them. '''PROBLEM''': On the next page, in need to "Confirm backup authentication code". ANY code i try, that was given to me in the previous step, doesn't work. Error: There was a problem confirming your backup authentication code. * not using caps or whatever * no spaces in there * tried all the codes * tried different browsers * The time and date are correct on both phone and windows 10 I have NO clue what to do anymore. I can't get passed it. Can someone please advice. (see screenshots)

Alle Antworten (2)

Paul
Paul
  • Moderator
  • In den Top 10 der Mitwirkenden

Hi Jamie

I recommend that you reach out to the Add-ons team directly on their forum at:

https://discourse.mozilla.org/c/add-ons/35

SuMo Bot
SuMo Bot Fragesteller

Thanks! Just did that. Now hope someone answers because i'm stuck as hell. It just doesn't work.

SuMo Bot
SuMo Bot Fragesteller

This question has been locked because the original author has deleted their account. While you can no longer post new replies, the existing content remains available for reference.