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access denied to XFINITY.com

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MIKEMCD77
MIKEMCD77

I had no problem accessing XFINITY.com until today. Today, I had to change both my username and password with XFINITY.com. Thereafter, the my mozilla/Firefox asked whether I wanted to delete my password and username with XFINITY.com (and it said that my choice cannot be undone). I clicked "yes," since it was showing my OLD username and password (which I wanted to get rid of). Now, however, Firefox will not allow me to access XFINITY.com, and it shows the following: Access Denied You don't have permission to access "http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth?" on this server.

Therefore, I'm asking for help to restore my access to XFINITY.com using the Firefox browser. (I use Windows-11 and I use a Dell laptop)

Thanks!!!

I had no problem accessing XFINITY.com until today. Today, I had to change both my username and password with XFINITY.com. Thereafter, the my mozilla/Firefox asked whether I wanted to delete my password and username with XFINITY.com (and it said that my choice cannot be undone). I clicked "yes," since it was showing my OLD username and password (which I wanted to get rid of). Now, however, Firefox will not allow me to access XFINITY.com, and it shows the following: Access Denied You don't have permission to access "http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth?" on this server. ----------------------------------------------------------------- Therefore, I'm asking for help to restore my access to XFINITY.com using the Firefox browser. (I use Windows-11 and I use a Dell laptop) Thanks!!!

Ausgewählte Lösung

For some reason, I'm now able to access xfinity.com. If I have trouble again, I'll try your solution. THANKS for the info you offered!

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Alle Antworten (4)

SuMo Bot
SuMo Bot

Yes, for sometime now paying my bill has been extremely painful with Firefox, taking multiple attempts just pay the bill. see screenshots I was able to get in, but keep getting errors when trying to pay my bill. Guess I'll have to try Troubleshoot Mode and see what happens.

SuMo Bot
SuMo Bot

Yes comass is a pain!!! I had to go Troubleshoot Mode and ETP off in order to move around the site normally. see screenshot You need to clear your browser cache, go Troubleshoot Mode, and turn off ETP and see what happens. It worked for me.

MIKEMCD77
MIKEMCD77 Fragesteller

Ausgewählte Lösung

For some reason, I'm now able to access xfinity.com. If I have trouble again, I'll try your solution. THANKS for the info you offered!

SuMo Bot
SuMo Bot

If you're all set, mark it as resolved and have a nice day.