Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

DONATION

  • 4 Antworten
  • 0 haben dieses Problem
  • 31 Aufrufe
  • Letzte Antwort von Roland Tanglao

more options

i MADE A $50.00 DONATION TODAY 3/6/25 BUT THE CONFIRMATION AND THE CHARGE TO MY CREDIT CARD SHOWS $500.00. I WANT O DISPUTE THE AMOUNT AND CONTRIBUTE THE INTENDED AMOUNT50.00

KENNETH LYONS KENLY99@GMAIL.COM

i MADE A $50.00 DONATION TODAY 3/6/25 BUT THE CONFIRMATION AND THE CHARGE TO MY CREDIT CARD SHOWS $500.00. I WANT O DISPUTE THE AMOUNT AND CONTRIBUTE THE INTENDED AMOUNT50.00 KENNETH LYONS KENLY99@GMAIL.COM

Alle Antworten (4)

more options

I've escalated your support request. The staff I contacted should reply soon. Thanks for donating to Mozilla. I'm not sure how an extra zero was added but the people in charge of the donations should be able to rectify this.

Hilfreich?

more options

https://foundation.mozilla.org/en/donate/help/#frequently-asked-questions

How do I cancel or change my recurring donation? Can I change my payment method or my donation frequency? Access your donation portal here. Here you can cancel your gift or adjust the donation amount, frequency, date charged and payment method. If you run into any issues you can always contact us!

Hilfreich?

more options

Alright Kenly, James has also given you the correct information. I was told you should also go to the "Contact Us" page and fill out the form there so the staff can have a ticket to track your issue.

On this link: https://foundation.mozilla.org/en/donate/help/#contact-us

Under the "I need" option, choose "My donation refunded". Then fill in the other boxes that open beneath that option. Once done filling in all the details, name and your email, you need to click on the checkbox that says "I'm not a robot", complete the puzzle it shows you. Then once that is complete, click the Submit button.

Hilfreich?

more options

Thanks Noah (hi!) and James (hi also!). I have also pinged the donation support team! Cheers! ....Roland

Hilfreich?

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.