Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

problem with my account

ZLOBI
ZLOBI

I write my account name and password and it says this to me when I want to log in Sorry. We’ve locked your account. The confirmation email we sent to ⁨zlobi_termiantor123@abv.bg⁩ was returned and we’ve locked your account to protect your ⁨Firefox⁩ data. I've been trying to get it back for two months now and I can't + I've written to you many times but now I hope you'll help me

'''I write my account name and password and it says this to me when I want to log in Sorry. We’ve locked your account. The confirmation email we sent to ⁨zlobi_termiantor123@abv.bg⁩ was returned and we’ve locked your account to protect your ⁨Firefox⁩ data. I've been trying to get it back for two months now and I can't + I've written to you many times but now I hope you'll help me'''
Angefügte Screenshots

Ausgewählte Lösung

Could you contact your email service provider and check whether they are rejecting messages from accounts@firefox.com and/or how you can get those messages.

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (2)

markwarner22
markwarner22

Unfortunately if you can't access that account to get the verification to reset your account there's nothing much anyone users on here can do.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor

Ausgewählte Lösung

Could you contact your email service provider and check whether they are rejecting messages from accounts@firefox.com and/or how you can get those messages.