Passwords, Pins and User Logins
A number of important (to me), websites (pension and wages) ask for login details, including password, pin and in some cases using 2FA, will not still allow me access. I have tried changing the passwords etc. However, this seems only to allow access one time only. I am entering the passwords correctly and other info but I can not consitantly access the web pages. I do not use google or Bing search, only Firefox and Duck Duck Go. The last time I was able to use the passwords etc freely was around mid December 2024. I have searched for probable cause and remedy but all to no avail. If I try to access on my iPhone or tablet I can access some but not all. I did have Dashlane on my PC and laptop but have since deleted it. It was not on phone or tablet.
Any advice or help please?
Alle Antworten (4)
Firefox browser can't fix those site if you forget your login or fail the 2FA at that point your going to have to contact them phone or email to fix your login issue.
Hi mark,
Many thanks for the reply. I have indeed tried calling them and emailing with the problem, but alas a fix has not been possible. I am just going through any possibilities to try and prevent this happening. My next option will be to delete recent Windows updates.
Thanks again
Kevin.
Did you verify in the Password Manager (about:logins) that Firefox stores the correct credentials?
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
- press "Command+Shift+R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click "Refresh Firefox" in the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like about blocked content.
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