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Sync not working

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  • Letzte Antwort von cor-el

Nitin Varma
Nitin Varma
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I recently reset my laptop, when I logged into my mozilla account on my firefox, it is hasn't synced my passwords, hisotry, bookmarks and extensions. The sync is on, I've eevn tried to manually initiate sync. Did not work.

I recently reset my laptop, when I logged into my mozilla account on my firefox, it is hasn't synced my passwords, hisotry, bookmarks and extensions. The sync is on, I've eevn tried to manually initiate sync. Did not work.

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markwarner22
markwarner22
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What do you mean reset the laptop? Sync isn't used for backup. If the new Firefox install has no data matching previous Firefox data then the sync will clear the previous sync data and there be nothing to sync back with.

Geändert am von markwarner22

cor-el
cor-el
  • Moderator
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Did you reset the password for the Sync account because you forgot this password?

If you reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally before it is uploaded to the Sync server and only this password or a possible recovery key you created earlier can decrypt this data.