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can't open links

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  • Letzte Antwort von Paul

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I can't open links that are in my emails. It tells me that the tab has crashed and it is ALL links. It also will not open 2 pages at the same time. Luckly I kept an old version to use this new upgrade is TERRIBLE.

I can't open links that are in my emails. It tells me that the tab has crashed and it is ALL links. It also will not open 2 pages at the same time. Luckly I kept an old version to use this new upgrade is TERRIBLE.

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Hi

It does appear that you are using Firefox version 109, when we have recently released version 117. I strongly recommend that you update, this guide will help:

https://support.mozilla.org/en-US/kb/update-firefox-latest-release

If Firefox is still crashing, in order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.