UNABLE TO EDIT ON ONE WEBPAGE ONLY
For the last two months I am unable to use a Classmates.com webpage that I have been using for 15 years. It suddenly keeps giving me the following error message Secure Connection Failed
An error occurred during a connection to www.classcreator.com. PR_CONNECT_RESET_ERROR
Error code: PR_CONNECT_RESET_ERROR
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.
I have contacted the company and they keep telling me it's my connection or browser and they can't help me. I know there is probably one setting that somehow is wrong but I can't get anyone to figure it out for me. I have tried everything possible. Can this be a browser setting that will not let me edit anything on this webpage? I can edit on other pages that are basically the same type of program ( reunions for schools) PLEASE HELP. YES, MY SECURITY CERTIFICATE IS PAID UP AND ACTIVE.
Alle Antworten (4)
Hey there! I totally understand your frustration, and it sounds like you've already taken some solid steps. Since this seems to be an issue only with this specific website, let's try a few things. First, clear your browser cache and cookies to ensure there's no outdated data causing conflicts. Also, try disabling any extensions or add-ons that might interfere with your connection. Sometimes, it's also worth trying a different browser just to rule out any browser-specific issues. Lastly, double-check your system's date and time settings – an incorrect date or time can sometimes cause secure connection problems. If these steps don't help, I'd recommend reaching out to our Mozilla support team, as they might have some additional tricks up their sleeve.
Thanks , I've tried everything you mentioned. .. It has something to do with the security certificate I think.. when I go to edit, the address bar switches from a secure https:// to an insecure icon . I can edit if i use my phone hot spot and take it off wireless. ( using NETGEAR/ORBI) I spoke to Apple and they believe it's the network. Now to throw another hitch to the problem and i don't know if it has anything to do with it, but i noticed the spelling is slightly off on the address link.
This support article should help: