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I forgot 2nd authentication and recovery key

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  • Letzte Antwort von cor-el

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Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID.

In this case, how I can recovery my ID...?

And if I cannot recovery my ID, can I delete addon that already being distributed.

Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID. In this case, how I can recovery my ID...? And if I cannot recovery my ID, can I delete addon that already being distributed.

Alle Antworten (4)

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Unfortunately when you formatted the Desktop there nothing more anyone can do since everything that was on there is now gone. And sync will not help with this recovery. The primary email login for firefox is where it will send the reset to but if you lost access to that or forgot that password that means there no way to access your account or reset the password to be able to log back in.

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Note that you shouldn't confuse the 10 digit TOTP recovery codes you can use in case of issues with the authenticator app with the 32-character recovery key you can use when you forgot the password and do a password reset. Without access to the authenticator app and the TOTP recovery codes your only option is to create a new Firefox Account.

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Then I cannot remove my add-on that forgot account already uploaded? I must remove it, because when I create new account and re-upload then my customers can refuse add-on (What is now release version.)

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You will have to contact AMO at its Discourse forum in case of issues with your AMO user account.

You can also try to contact AMO via email: amo-admins@mozilla.org

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