Cannot login to Apple ID
Hi,
I'm trying to access my Apple ID (appleid.apple.com). When I select "Sign In" the page hangs and never displays the fields to enter my user name and password. The message I get is "This action could not be completed because of an error. Try again or check back later."
Under Settings > General > Network Settings I selected No proxy and I disabled DNS over HTTPS. But neither of these actions made a difference.
Eventually, I had to use Microsoft Edge to access my account.
Any ideas?
Thanks!
Alle Antworten (4)
I was able to sign into my account. see screenshot Sounds like you're blocking something, can you post a similar screenshot and block your personal data.
Geändert am von jonzn4SUSE
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
Thank you both!
Unfortunately, nothing I try seems to work. I've modified the Protection settings, I've uninstalled all of my extensions, and I tried reinstalling Firefox. This is the first time I've reinstalled Firefox in 12 months, but I also tried removing all cache and cookies just in case it made a difference. But I still can't get to the page which allows me to enter my user name to manage my Apple ID. I'm also having an odd experience with other sites I use such as www.bing.com. I tried downloading and installing Google Chrome just to see and I was able to get in without a problem. I attached a screenshot that I can get in using MS Edge. I didn't attach a screenshot using Chrome.
Let's go ahead an close this issue. With any luck the more I try using Firefox the better my experience will be.
Again, thank you both for taking the time to reach out. It's much appreciated!
I called for more help.
Use these links to create a new profile.
Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address box.