Thunderbird permissions for app
When I enter my SMS code as part of SSL/TLS security OAuth2 authentication method (see my account5 below) I get the following: __________________________________________________ Need admin approval Thunderbird www.thunderbird.net
Thunderbird needs permission to access resources in your organisation that only an admin can grant. Please ask an admin to grant permission to this app before you can use it. Have an admin account? Sign in with that account Return to the application without granting consent __________________________________________________
I don't know what app is being refered to in the above message but I am the administrator of my account and have given full permissions for Thunderbird to cross Windows Firewall etc. etc.
Since this problem started this morning I get the busy rotating symbol when accessing my account5 mail directories and their contents do not appear to be updating.
Some of the copious troubleshooting information provided from Thunderbire Help follows: ____________________________________________________
Application Basics
Name: Thunderbird Version: 91.4.1 Build ID: 20211216022855 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.4.1 OS: Windows_NT 6.1 7601
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Disabled by default
Remote Processes: 4
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (imap) outlook.office365.com:993, SSL, 3
OUTGOING: , smtp.office365.com:587, 2, 3, true
account2:
INCOMING: account2, , (none) Local Folders, 0, 3
account5:
INCOMING: account5, , (imap) outlook.office365.com:993, SSL, 10
OUTGOING: , smtp.office365.com:587, 2, 10, true
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 3 / 8
Extension: 1
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\re\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\re\AppData\Roaming\Thunderbird\Profiles\fwghi177.IETimport\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\re\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini MOZ_LAUNCHER_PROCESS: 1
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 849303
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.search.region: AU
extensions.lastAppVersion: 91.4.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Times New Roman
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.monospace.el: 14
font.size.monospace.x-cyrillic: 14
font.size.monospace.x-unicode: 14
font.size.monospace.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
gfx.crash-guard.d3d11layers.appVersion: 91.4.1
gfx.crash-guard.d3d11layers.deviceID: 0x0659
gfx.crash-guard.d3d11layers.driverVersion: 8.17.12.7628
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.d3d9video.appVersion: 78.14.0
gfx.crash-guard.d3d9video.deviceID: 0x0659
gfx.crash-guard.d3d9video.driverVersion: 8.17.12.7628
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 78.14.0
gfx.crash-guard.wmfvpxvideo.deviceID: 0x0659
gfx.crash-guard.wmfvpxvideo.driverVersion: 8.17.12.7628
idle.lastDailyNotification: 1641365785
layers.mlgpu.sanity-test-failed: false
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.predictor.cleaned-up: true
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1641185870
places.history.expiration.transient_current_max_pages: 112348
privacy.purge_trackers.date_in_cookie_database: 0
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.remote_settings.crlite_filters.checked: 1635390021
security.remote_settings.intermediates.checked: 1635390021
security.sandbox.content.tempDirSuffix: {bfda8a1a-634b-4d7e-8fe6-b8b6bfbd896c}
security.sandbox.plugin.tempDirSuffix: {65f21b5f-d21c-40f9-9190-e19dcdf55ea8}
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1641272744
Important Locked Preferences
fission.autostart.session: false
Places Database
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.32
4.32
NSS
3.68.2
3.68.2
NSSSMIME
3.68.2
3.68.2
NSSSSL
3.68.2
3.68.2
NSSUTIL
3.68.2
3.68.2
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported
Startup Cache
Disk Cache Path: C:\Users\re\AppData\Local\Thunderbird\Profiles\fwghi177.IETimport\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true
Internationalisation & Localisation
Application Settings
Requested Locales: ["en-GB","fr"]
Available Locales: ["en-GB","en-US","fr"]
App Locales: ["en-GB","en-US","fr"]
Regional Preferences: ["en-AU"]
Default Locale: "en-GB"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-AU"]
Remote Debugging (Chromium Protocol)
Accepting Connections: false URL:
Ausgewählte Lösung
If the account worked with the current settings until today, what happened, either at the O365 site or on your computer, e.g. a security app update, that could have caused it to stop working?
Diese Antwort im Kontext lesen 👍 0Alle Antworten (4)
Is account 5 an Office365 account or a consumer outlook.com account, like account 1, which uses normal password authentication?
As shown in my Troubleshooting information I think, it is an outlook.office365.com account using OAuth2 authentification that my organisation switched to some months ago for the continuation of members' email services. My other outlook.office365.com account1 is normal password (different organisation) and it works using Thunderbird as always. Also account5 log in through outlook.office365.com site uses Outlook rather than Thunderbird and works. My personal preference is to use Thunderbird and it had worked well with current setup until today.
Ausgewählte Lösung
If the account worked with the current settings until today, what happened, either at the O365 site or on your computer, e.g. a security app update, that could have caused it to stop working?
Thanks sfhowes for the observation. I returned my system to an automatically created Windows recovery point dated just before problems arose. After a blue screen during that recovery process and a manual restart again I have Thunderbird working (for now). Unfortunately I could not find a list of updates rolled back by the recovery process but I did check Thunderbird version because I think I did unusually let it update recently. In any case Thunderbird v.91.3.0esr is running well now while it was v.91.4.0 running when I had problems. ALSO, when I setup accounts on another computer attempting to solve the problem Yesterday, I had to update the Thunderbird version on it to get one with the OAuth2 authentication and chose the latest 91.4.0, IT HAD THE SAME PROBLEM BEHAVIOUR. Therefore I think there may be a bug in the latest Thunderbird v.91.4.0 but I am too exhausted to update again and check it for now.